Shipping & Delivery

At Boho Via, we aim to make sure that your order is processed and delivered to you as swiftly as possible. Below, you will find our shipping and delivery policy, which details the expected timeframes and other important information regarding your order.

Total Delivery Time: 5-10 Working Days

The total time to receive your order is usually between 5-10 business days, depending on where you are located. This includes both handling and transit times.

Cut-Off Time for Orders

Orders made before 2:00 PM local time will start processing on the same business day. Any orders placed after this time will be processed on the following business day.

Handling Time: 1-3 Working Days

After you place your order, it will take 1-3 business days to prepare, pack, and ship your items. During this period, we will confirm your order details and ensure everything is ready for shipment.

Transit Time: 4-7 Working Days

Once your order has been shipped, the usual transit time is 4-7 business days depending on your location. This is the duration it takes for the package to be delivered from our warehouse to your address.

Shipping Charges

As of now (24 September 2024), we provide free shipping worldwide. However, this may change. If shipping fees are applicable in the future, they will be clearly shown on the website during checkout. Always verify the final shipping cost before finalising your order.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our Order Tracking Page.

Express Shipping Options

Depending on your delivery location, we might provide express shipping for customers who require their orders to be delivered more quickly. This option will be available at checkout and will involve an extra charge, which will be shown before you confirm your order.

Delivery Partners

We collaborate with trustworthy global and local delivery services to ensure your package arrives on time and in tip-top condition. Our main shipping partners include:

  • FedEx
  • DHL
  • Yun Express
  • CNE Express
  • UBI

We also collaborate with local postal services based on your location for the final stage of delivery.

Delivery Times by Location

Below is a table outlining the average delivery times based on your location:

Area/DistrictMain LocationsAverage Delivery Time
Central AreaOrchard, Marina Bay, River Valley5-7 business days
East RegionBedok, Tampines, Pasir Ris6-8 business days
North RegionWoodlands, Yishun, Sembawang6-8 business days
North-East RegionSerangoon, Hougang, Punggol6-8 business days
West RegionJurong, Bukit Batok, Clementi6-8 business days
SentosaSentosa Island7-9 business days
Please take note that delivery times may vary depending on your exact location and any unforeseen delays with the courier. Delayed Shipments Please be aware that delivery times might sometimes be impacted by external factors such as customs processing, weather conditions, or public holidays. Although we strive to meet the estimated delivery times, delays beyond our control can happen. If your order is delayed, you will be informed via email.

International Shipping

For international orders, the recipient is responsible for any customs duties or import taxes that may be imposed by their country. Customs processing can sometimes cause delays in delivery, so please allow additional time for international shipments.

Product Shipping Country / Provenance

  • Delivery to Europe or Africa: If your delivery address is in Europe, the product will be shipped from our warehouse in France. If the product is unavailable in our French warehouse, it will be shipped directly from our manufacturer in Asia.

  • Delivery to Americas (including South America): For deliveries to the Americas, including South America, the product will be shipped from our warehouse in United States. If the product is unavailable in our USA warehouse, it will be shipped directly from our manufacturer in Asia.

  • Delivery to Asia / Oceania (Australia / New Zealand): For delivery addresses in Asia or Oceania, products will be shipped either from our warehouse in Australia or from our manufacturer in Asia, depending on warehouse availability.

Address Changes

If you need to change your shipping address after placing your order, please contact us as soon as possible at contact@boho-via.com. Address changes cannot be made once the order has been shipped.

Additional Information

  • Customs & Duties: If applicable, customs and import duties will be the responsibility of the recipient and may impact delivery times.
  • Public Holidays: Orders made on or around public holidays might experience slight delays.

If you have any enquiries about your delivery, feel free to reach out to us at contact@boho-via.com, and we’ll be glad to assist you.