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United StatesShipping & Delivery
At Boho Via, we aim to ensure that your order is processed and delivered to you as quickly as possible. Below you’ll find our shipping and delivery policy, which outlines the expected timeframes and other important details regarding your order.
Total Delivery Time: 5-10 Business Days
The total time to receive your order is usually between 5-10 business days, depending on where you are located. This includes both handling and transit times.
Cut-Off Time for Orders
Orders placed before 2:00 PM local time will start processing on the same business day. Any orders placed after this time will be processed the following business day.
Handling Time: 1-3 Business Days
After you place your order, it will take 1-3 business days to prepare, pack, and dispatch your items. During this time, we will confirm your order details and make sure everything is ready for delivery.
Transit Time: 4-7 Business Days
Once your order has been dispatched, the usual transit time is 4-7 business days depending on your location. This is the duration it takes for the package to be delivered from our warehouse to your address.
Shipping Costs
As of now (24 September 2024), we offer free shipping worldwide. However, this may change in the future. If shipping charges are introduced, they will be clearly displayed on the website at checkout. Please make sure to check the final shipping cost before finalising your order.
Tracking Information
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your package on our Order Tracking Page.
Express Shipping Options
Depending on your delivery location, we may provide express shipping for customers who require their orders sooner. This option will be available at checkout and will incur an extra fee, which will be shown before you confirm your order.
Delivery Partners
We collaborate with trustworthy global and local delivery services to guarantee that your package arrives on time and in excellent condition. Our main shipping partners include:
- FedEx
- DHL
- Yun Express
- CNE Express
- UBI
We also work with local postal services, depending on your location, for the final part of your delivery.
Delivery Times by Location
Below is a table outlining the average delivery times based on your location:
| State/Territory | Major Cities | Average Delivery Time |
|---|---|---|
| New South Wales (NSW) | Sydney, Newcastle, Wollongong | 3-5 business days |
| Victoria (VIC) | Melbourne, Geelong, Ballarat | 3-5 business days |
| Queensland (QLD) | Brisbane, Gold Coast, Cairns | 4-6 business days |
| South Australia (SA) | Adelaide, Mount Gambier, Whyalla | 4-6 business days |
| Western Australia (WA) | Perth, Fremantle, Bunbury | 5-7 business days |
| Tasmania (TAS) | Hobart, Launceston, Devonport | 5-7 business days |
| Northern Territory (NT) | Darwin, Alice Springs, Palmerston | 6-8 business days |
| Australian Capital Territory (ACT) | Canberra, Queanbeyan | 3-5 business days |
International Shipping
For international orders, the recipient is responsible for any customs duties or import taxes that may be applied by their country. Customs processing can sometimes delay delivery, so please allow extra time for international shipments.
Product Shipping Country / Provenance
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Delivery to Europe or Africa: If your delivery address is in Europe, the product will be shipped from our warehouse in France. If the product is unavailable in our French warehouse, it will be shipped directly from our manufacturer in Asia.
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Delivery to Americas (including South America): For deliveries to the Americas, including South America, the product will be shipped from our warehouse in United States. If the product is unavailable in our USA warehouse, it will be shipped directly from our manufacturer in Asia.
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Delivery to Asia / Oceania (Australia / New Zealand): For delivery addresses in Asia or Oceania, products will be shipped either from our warehouse in Australia or from our manufacturer in Asia, depending on warehouse availability.
Address Changes
If you need to change your shipping address after placing your order, please contact us as soon as possible at contact@boho-via.com. Unfortunately, address changes cannot be made once the order has been dispatched.
Additional Information
- Customs & Duties: If applicable, customs and import duties are the responsibility of the recipient and may impact delivery times.
- Public Holidays: Orders made on or around public holidays may encounter small delays.
If you have any questions regarding your delivery, please don’t hesitate to reach out to us at contact@boho-via.com, and we’ll be more than happy to help.