Refund & Exchange Policy

We want you to be entirely happy with your purchase from Boho Via. If an item isn’t right for you, you can return or exchange* it by following the steps outlined below.

Step 1: Conditions for Returns or Exchanges

To return or exchange your item (for a different size or colour), please ensure that the following conditions are met:

• You have 30 days from the date you receive your package to request a return.
• The item must have all original labels attached and be in the same condition as when it was received.
• The item must be in its original packaging.

Step 2: Get in Touch

To start a return or exchange, email us at contact@boho-via.com or use the contact form on our website.

Please include the following details in your email:

• Order number
• Names of the items you wish to return
• What you would like: a refund, a voucher, or an exchange (including size/colour for exchange).

Step 3: Return Instructions

We will get back to you within 48 hours with the return address for your item.

Please be aware that the cost of returning items is to be covered by the customer.

Items must be returned in their original condition. Any items that have been washed, worn, or are missing labels cannot be returned or refunded.

Step 4: Confirm Shipment

Once you've dispatched the item, please confirm via email that your return is on its way and include the tracking number.

Step 5: Processing Your Return

Once we receive your items, they will be inspected, and we will carry out your request accordingly:

• Refund: You'll receive a confirmation email once your refund has been processed. Refunds usually show up in your account within 5 working days.
• Exchange: Your items will be exchanged based on your return request, and you'll receive an email with your new order number once processed.

Non-Returnable Items

Please note that the following items are non-returnable and non-exchangeable:

• Final sale items
• Gift vouchers
• Custom-made or personalised products
• Intimate items (e.g., knickers, swimwear)

These items cannot be returned for hygiene reasons or if they have been customised.

Return Addresses by Location

We offer return addresses depending on where you're located:

• Americas: Return to the United States or Australia.
• Europe: Return to France.
• Asia: Return to Australia.

Please email us for the accurate return address.

Boho Via reserves the right to refuse returns sent after the 30-day window or items that are not in the original condition as received. Approved refunds will be issued using the same payment method that was used for the purchase. Please be aware that the time it takes for the refund to show up in your account may depend on your bank.