Refund & Exchange Policy

We want you to be completely satisfied with your purchase from Boho Via. If an item doesn't suit you, you may return or exchange* it by following the steps below.

Step 1: Conditions for Returns or Exchanges

To return or exchange your item (for a different size or colour), please ensure that the following conditions are met:

• You have 30 days from receiving your package to request a return.
• The item must have all original labels attached and be in the same condition as when it was received.
• The item must be in its original packaging.

Step 2: Get in Touch with Us

To initiate a return or exchange, please email us at contact@boho-via.com or use the contact form on our website.

Please include the following details in your email:

• Order number
• Names of the items you wish to return
• What you would prefer: a refund, a voucher, or an exchange (including size/colour for exchange).

Step 3: Return Instructions

We will respond within 48 hours with the return address for your item.

Please be aware that the cost of return shipping is the responsibility of the customer.

Items must be returned in their original condition. Any items that have been washed, worn, or are missing labels cannot be returned or refunded.

Step 4: Confirm Shipment

Once you have dispatched the item, please confirm by email that your return is on its way and include the tracking number.

Step 5: Processing Your Return

Once we receive your items, they will be inspected, and we will take action in accordance with your request:

• Refund: You will receive a confirmation email once your refund has been processed. Refunds usually appear in your account within 5 working days.
• Exchange: Your items will be exchanged in accordance with your return request, and you will receive an email with your new order number once it has been processed.

Non-Returnable Items

Please be aware that the following items are non-returnable and non-exchangeable:

• Final sale items
• Gift vouchers
• Custom-made or personalised products
• Intimate items (e.g., lingerie, swimwear)

These items cannot be returned for hygiene reasons or due to customised modifications.

Return Addresses by Location

We provide return addresses according to your location:

• Americas: Returns to the United States or Australia.
• Europe: Return to France.
• Asia: Return to Australia.

Please email us for the correct return address.

Boho Via reserves the right to refuse returns that are sent after the 30-day period or for items that are not in the original condition as received. Approved refunds will be processed using the same payment method that was used for the purchase. Please be aware that the time taken for the refund to appear in your account may vary depending on your bank.