Refund & Exchange Policy

We want you to be fully satisfied with your purchase from Boho Via. If an item doesn't suit you, you can return or exchange* it by following the steps below.

Step 1: Conditions for Return or Exchange

To return or exchange your item (for a different size or colour), please make sure that the following conditions are fulfilled:

• You have 30 days from the day you receive your package to request for a return.
• The item must have all original labels attached and be in the same condition as when it was received.
• The item must be in its original packaging.

Step 2: Reach Out to Us

To start a return or exchange, email us at contact@boho-via.com or use the contact form on our website.

Please include the following details in your email:

• Order number
• Names of the items you want to return
• What would you like: a refund, a store credit voucher, or an exchange (including size/colour for exchanges).

Step 3: Instructions for Return

We will get back to you within 48 hours with the return address for your item.

Please be informed that the cost of return shipping will be borne by the customer.

Items must be returned in their original condition. Any items that have been washed, worn, or are missing labels cannot be returned or refunded.

Step 4: Confirm Shipment

Once you’ve shipped the item, please confirm via email that your return is on its way and include the tracking number.

Step 5: Processing Your Return

Once we receive your items, they will be inspected, and we will proceed according to your request:

• Refund: You will receive a confirmation email once your refund has been processed. Refunds typically show up in your account within 5 business days.
• Exchange: Your items will be exchanged according to your return request, and you will receive an email with your new order number once it has been processed.

Non-Returnable Items

Please take note that the following items are non-returnable and non-exchangeable:

• Final sale items
• Gift vouchers
• Custom-made or personalised products
• Intimate items (e.g., underwear, swimwear)

These items cannot be returned due to hygiene reasons or because of custom modifications.

Return Addresses by Location

We offer return addresses according to your location:

• Americas: Return to the United States or Australia.
• Europe: Return to France.
• Asia: Return to Australia.

Please email us for the correct return address.

Boho Via reserves the right to refuse returns submitted after the 30-day period or for items that are not in the original condition as received. Approved refunds will be processed via the same payment method used for the purchase. Do keep in mind that the time taken for the refund to show up in your account might vary depending on your bank.