My Thoughts on OUTFITTERY: What You Need to Know Before Trying This Box!

No desire or time to go shopping? Nowadays, there are plenty of alternative options available, such as online clothing sales sites or even renting outfits.

I recently tried Outfittery, which is a clothing box with a personal shopper aimed at both men and women. My husband and I tried it together. In the following paragraphs, I’ll share my thoughts on the experience, as well as my partner's opinion on the selection for men.

What is Outfittery?

💖 I loved it

• The quality of the articles,
• The selection of clothing by my personal shopper,
• The ability to order a box for men,
• The personalisation questionnaire,
• The option to specify your budget,
• The ease of contact with my personal shopper,

❌ I liked it less

• Need to contact customer service to cancel a box,
• Some items are a bit expensive.

How does Outfittery work?

Outfittery is a fashion box that initially catered only to men, but it is now available for both men and women. It is no obligation and shipping is free.

Like its competitor Lookiero, this is a personal shopper service. This means that when you sign up, you'll be asked to complete a profile questionnaire to determine your style and what you expect from the box. This tool will help the personal shopper choose clothes that you're likely to love.

When you receive your items, you have 7 days to decide what you want to keep and what you'd like to send back. Returns are free. Once Outfittery receives your return, you'll be charged for the items you've decided to keep!

How does the personal shopper at Outfittery choose the clothes?

When you sign up, you’ll need to complete a questionnaire that helps determine your preferences and what the Outfittery box can offer you.

This questionnaire will ask you to select outfits that suit you from a range of photographs. You will also be able to indicate if there are certain clothing items you don’t wear (such as brand logos, specific patterns or colours, etc.), as well as your preferred brands and your age group.

Next, you will be asked to provide some details about your body shape, specifically:

Depending on whether you are male or female, you will also be asked for your trouser size, shoe size, dress size... as well as your preferred fit (straight, slim, skinny, loose...).

You can also specify particular features of your physique at this stage. For example, if you are a man, this could include:

You'll then be asked to specify your budget for each type of clothing. Here's what you'll see if you're a man:

Finally, you can specify the occasion you're looking for an outfit for:

👩 The questionnaire for women varies slightly. You can specify your body shape (hourglass, triangle, oval, diamond...), as well as your preferences for styles (fitted, straight, loose).

👉 All of these responses will help the personal shopper to select clothing that is likely to suit your taste and meet your needs, while staying within your budget. If you have a specific request, you’ll also have the option to clarify this before finalising your order. For instance, in my husband’s case, he was able to indicate that he has contact allergies to certain metals.

What happens next with the settlement?

Once you’ve completed your profile, you have the following options:

• credit card,
• PayPal.

The payment method you choose will be the default one used for the payment of any clothing you decide to keep after receiving it. If you need to change this payment method later, it will always be possible.

❗ Please note, to ensure that your payment method is secure, Outfittery will hold NZD 100 for twelve hours after it has been validated. The money will not be deducted, but you need to have this amount available in your bank account.

What clothing sizes does Outfittery offer?

👨 For men, Outfittery offers outfits ranging from size 36 (XS) to 52 (3XL), with shoes available from size 39 to 48, catering to a wide variety of body shapes.

👩 For women, Outfittery selects clothing from XS to XXL. You will be asked for your trouser width (between 26 and 34), and you can specify the length as well, either 30, 32, or 34 (to avoid any alterations!).

📸 You have the option to send photographs of yourself to your personal shopper, so they can consider them when selecting your clothing. This is especially helpful for finding outfits that suit your complexion and highlight your eyes.

Which brands will I find in the Outfittery selection?

Outfittery works with a range of well-known and trendy brands (Lacoste, Lee, Esprit, Boss...) :

Some partner brands, but the catalogue includes over 50!

How often can I receive an Outfittery box?

You have a range of options to choose from:

• Order a box whenever you want by logging onto the website and making your request,
• Use the "autopilot" feature which allows you to choose the frequency at which your personal shopper will send you a box, every 2, 3, or 4 months. This tool can be activated from your profile and turned off whenever you wish. You can also specify if you’d like to skip the delivery of your next box and wait for the following one.

Who is the Outfittery box for?

Outfittery is one of the few personal shoppers that dresses both men and women. It’s a convenient solution to make your life easier!

🔸 To the women and men who want to save time

By saving you the hassle of going to the shops or spending hours searching for clothes online, the Outfittery box helps you save precious time. If you're busy with work, would rather enjoy quality time with family or friends, or if shopping has always felt like a chore for you, Outfittery could be just what you need.

👉 Thanks to Outfittery, my husband was able to skip the sales to find new clothes and enjoyed spending his weekend doing things that truly matter. Since he’s not a fan of shopping, he really appreciates this personal shopper service!

🔸 For All Body Shapes

Compared to other fashion subscription boxes, I find that Outfittery's style questionnaire is very thorough. It really helps to identify what we like. The only other service I've come across that offers such a level of customisation is Little Cigogne, but they only cater to kids.

👉 As for me, I have a few curves and I often struggle to find nice clothes in size 46. The outfits my personal shopper suggested were really lovely and fitted me well, highlighting my shape.

🔸 For those looking for professional attire (suits, blazers...)

When working with the public or dealing with demanding clients, a specific dress code is often required. Outfittery allows you, if you wish, to purchase smart clothing for work so you no longer have to waste time building your professional wardrobe.

If you're looking for clothing for your leisure activities or a more relaxed style, that's also possible. Just make sure to specify it in your profile!

🔸 For those looking to refresh their wardrobe

Whether you’ve changed your style or body shape, there are times when you might want to refresh your wardrobe. With a fashion box subscription, you'll regularly receive new clothing and can keep only what you love. By ordering boxes consistently, you'll soon have a trendy new wardrobe that matches your taste!

🔸 To those who want to save some money

Like everyone else, I've had the experience of buying a piece of clothing only to wear it once or twice, whether it was an impulsive decision in-store or because I didn’t try it on properly. With Outfittery, you have 7 days to decide to try on your clothes and choose which ones to keep. This lets you avoid impulse buys and ensures you purchase items that you will genuinely wear!

Additionally, these are quality garments, allowing you to wear them multiple times without them getting damaged. 😉

What is the cost of Outfittery?

With Outfittery, you only pay for the clothes you choose to keep. Let’s take a look at how it works!

How much does the Personal Shopper service from Outfittery cost?

The personal shopper service, which selects clothing based on information in your profile, your specific requests, and feedback from previous boxes, is completely free. Both the delivery and returns for the items you choose not to keep are also free.

You can also get in touch with your personal shopper over the phone, and it won’t cost you a thing. You can even request a preview of your next box, again at no charge.

Are there any fees for registration?

No, registration is free. However, to verify your payment method, whether it’s PayPal or a credit card, you need to have at least NZD 100 in your bank account. Outfittery will hold this amount for 12 hours to authenticate your payment method.

What is the budget for clothing sold at Outfittery?

Here’s an overview of the various pricing options offered by Outfittery. Of course, your personal shopper will tailor their selections to fit the budget you provide in your profile questionnaire.

The Tops 👕

Suits and Jackets 🤵

Trousers 👖 and Accessories 🥾

What does an Outfittery parcel look like?

When ordering from an online store, it can sometimes be hard to know in advance what you might receive. To help you better visualise the Outfittery box, I suggest you check out this video:

You’ll find, in particular:

• How the box preview works on the site,
• The quality of clothing packaging,
• How the return label works,
• The timeframe for making your return,
• The pricing of items,
• How the Outfittery app can make your life easier.

💬 It also explains how interactions with your personal shopper work, particularly how to communicate specific requests and how they take those into account.

Can I give an Outfittery gift card? 🎁

Yes! It’s definitely possible to introduce someone to Outfittery or even give a gift voucher to someone who regularly uses and loves this service. If it’s for yourself, it’s a fantastic gift idea that you can suggest to your loved ones for Christmas or your birthday. 😉

How to create an Outfittery gift card?

To do this, simply head to the Outfittery homepage, then scroll to the bottom. You can then click on "Gift Card" in the footer.

You can then select the value of the gift card, between $25 and $500. Once purchased, you will receive an email with your gift card attached, which you can print out and give to the recipient.

How to Activate It on the Website?

To use it, the person simply needs to enter the code printed on the card at the time of purchase, in the box marked "gift card" during the checkout process. The card is valid for 3 years and cannot be transferred to another person. It cannot be combined with other promotions.

👉 If the person doesn't use the full amount right away, the remaining balance will be credited to their account and will be available for their next order.

Who should you give an Outfittery gift card to?

You can gift an Outfittery to your spouse, but also a friend or a family member. It's a fantastic gift idea for:

• Helping someone who doesn't know how to dress,
• Delighting a fashion enthusiast,
• Saving time for someone who's overwhelmed.

What do people think about this box? Read the reviews from Outfittery customers!

Checking customer reviews is a smart way to find out if a service or product meets your expectations. In the following lines, you'll find a brief summary of the feedback I've come across about Outfittery while doing my research before placing an order and preparing this review.

Outfittery relies on Trustpilot to manage all of its customer reviews. As this is an independent site that features verified reviews, you can trust their authenticity completely.

The service currently has a rating of 4.2 out of 5, based on a total of 2192 reviews, which is quite encouraging and deemed good by Trustpilot.

💚 Outfittery customers loved:

• The selection of items,
• The practicality of the service,
• The personal shopper service,
• The customer service
• The ease of returns.

Example of a positive Trustpilot review for Outfittery

❌ What they liked less:

• Sometimes there are mix-ups with the box deliveries (too often), but they are usually resolved by customer service,
• Clothing is too pricey for some.

Example of a mixed Trustpilot review for Outfittery

Outfittery on Social Media

Want to keep up with Outfittery news? Follow them on the following social media platforms:

• Facebook,
• Instagram,
• Twitter.

👉 To check out the posts and testimonials from our subscribers, be sure to have a look at #outfittery!

The brand also has a YouTube channel, but apart from one exception, all the videos published are in German, which is the country of origin for Outfittery. If you're deciding between Facebook or Instagram, I would recommend the latter, as the Outfittery page on Facebook is also international.

Is Outfittery a Scam?

Outfittery is essentially a German company that was founded in Berlin in 2012. In 2019, it acquired the brand Box 31 and subsequently expanded into the French market. Thus, the company is not based in France but is headquartered in Europe, in Berlin.

The company has experienced significant commercial success, with over a million customers to date.

Julia Bösch, the founder and managing director of Outfittery

The Outfittery customer service can be reached via email, by phone, and through a contact form available on the website, which is handy in case of any issues or questions.

Outfittery regularly responds to customer reviews left on Trustpilot to address the issues faced by its customers.

✅ Oufittery is a reputable German company that has established itself in Europe, so it is definitely not a scam. However, if you encounter any issues, you can reach out to customer service at 01 87 66 78 15.

My verdict on the Outfittery box ⭐⭐⭐

Outfittery launched its women's box in May, and I thought it would be a great opportunity to try the experience as a couple, so we could compare our thoughts. In June, we both ordered our first boxes, sharing our preferences and needs through the profile questionnaire.

I found this one to be very comprehensive and quite accurate, so I had high expectations regarding the boxes. They arrived about two weeks later.

The packaging is of really high quality, and the parcel looks like a little suitcase, making you eager to open it quickly! The clothes inside are nicely folded and separated into bundles.

Source: Instagram (@outfittery_fr)

On my side, I only kept one item from this initial selection, as my wardrobe was already quite full and not everything appealed to me. I appreciated the easy returns! My husband kept several items from his box and was very happy with the overall selection.

We were supposed to receive our next box in September, but I got a shipping notice in August instead. I had to contact Outfittery to cancel this incorrect shipment over the phone, which took me a bit of time. It's a shame that this isn't possible through the website.

We received the September selection a few weeks ago, and I'm really pleased with it—it's just perfect for me! I had told my personal shopper that I was looking for skirts and dresses for autumn-winter, and she truly listened to me.

Source: Instagram (@outfittery_fr)

✅ In summary, our experience with Outfittery has been quite positive. My husband really liked the selections he received, which suited him perfectly. As for me, I hope that the next box I receive will be just as good as the last one!

Outfittery FAQ: I'm answering YOUR questions!

To wrap up this review, I’d like to provide a brief frequently asked questions section! If you don’t find the answer to your question in the rest of the article or in this section, feel free to leave a comment! I’ll be more than happy to respond! 😊

What is the timeframe for returning clothes received through the Outfittery box?

From the day you receive your items, you have 7 days to try on the clothes and return any that you don't wish to keep, using the return label provided in your package.

Is there a referral programme at Outfittery?

Absolutely! This allows both the referee and the referrer to enjoy a $30 gift voucher. To take advantage of this offer, the referrer simply needs to generate an invitation link from their account by clicking on the 🎁 icon at the top right of their dashboard. (If you’re having trouble, you can follow this link.)

Finally, once the referral has returned their first order while keeping at least €150 worth of items, both the referee and the referrer will receive their $30 discount voucher.

How to Get an Outfittery Promo Code?

There are often plenty of promo codes available with Outfittery. Right now, you can use the code OUTFIT10 to get $10 off your first order.

The referral program is also a great way to save some money. If you don't know anyone at Outfittery, there are often referral links available on social media.

Finally, as the holidays approach, be sure to check the site regularly to see if any new offers have been posted!

How to get in touch with Outfittery?

Unlike some of its competitors (Le Closet, Lookiero), Outfittery offers a customer service line that is reachable by phone, which is really convenient for explaining a specific issue or getting a quick answer to a question. You can reach Outfittery at 01 87 66 78 15 (local call rate, Monday to Friday from 9am to 6pm).

You can also send an email to service@outfittery.fr or use this contact form.

How to unsubscribe from Outfittery?

Are you looking to cancel Outfittery? You have two options available:

• Pause your autopilot to stop receiving boxes automatically,
• Completely close your Outfittery account and lose your order history and profile.

How to Pause Outfittery?

To do this, simply follow this link. After that, you can pause the autopilot through your account area with just one click.

How to Cancel Outfittery and Delete Your Account?

This requires you to contact customer service directly, either by email or through the contact form. You can also do this by phone at 01 87 66 78 15 (local call rates apply, Monday to Friday from 9am to 6pm).

I hope this article has inspired you to check out the Outfittery box. If you've already tried it, feel free to share your thoughts in the comments! 👍