My Thoughts on OUTFITTERY: What You Should Know Before Trying This Box!

Not in the mood or don't have the time to go shopping? Today, there are plenty of alternative solutions, such as online clothing stores or even outfit rental services.

I recently tried Outfittery, which is a clothing box service with a personal shopper aimed at both men and women. My husband and I tested it together. In the following lines, I'll share my thoughts on it, as well as my partner's opinion on the selection for men.

What is Outfittery?

💖 I loved it

• The quality of the items,
• The selection of clothes by my personal shopper,
• The option to order a box for men,
• The personalisation questionnaire,
• The ability to specify your budget,
• The ease of contacting my personal shopper,

❌ I liked it less

• Need to contact customer service to cancel a subscription box,
• Some items are a bit expensive.

How does Outfittery work?

Outfittery is a fashion box that was originally aimed solely at men, but is now available for both men and women. It is commitment-free and delivery is free.

Like its competitor Lookiero, this is a personal shopping service. This means that when you sign up, you'll be required to complete a profile questionnaire to determine your style and expectations for the box. This tool will enable the personal shopper to select clothing items that are likely to appeal to you.

Upon receipt, you can try these on and you have 7 days to decide what you want to keep and what you wish to return. Returns are free of charge. Once Outfittery receives the returned items, you will be charged for the items you chose to keep!

How does the personal shopper at Outfittery choose the clothing?

When you sign up, you will be asked to complete a questionnaire that helps to determine your preferences and what the Outfittery box can offer you.

This questionnaire will require you to select outfits that suit you from the proposed options shown in the photos. You will also have the opportunity to specify if you don't wear certain items of clothing (such as branded logos, specific patterns and colours, etc.), as well as your favourite brands and your age range.

Next, you will be asked to provide details about your body shape, specifically:

Depending on whether you are male or female, you will also be asked for your trouser size, shoe size, and dress size... but also which fit you prefer (straight, slim, skinny, loose...).

You can also specify particular aspects of your silhouette at this point. For example, if you are a man, it may include:

You will then be asked to specify your budget for each type of clothing. Here is what you will see if you are a man:

Finally, you can specify the occasion for which you are looking for an outfit:

👩 The questionnaire for women varies slightly. You can indicate your body shape (hourglass, triangle, oval, diamond...), as well as your preferences for cuts (fitted, straight, loose).

👉 All of these responses will enable the personal shopper to select clothing that is likely to appeal to you and meet your needs, while staying within your budget. If you have a specific request, you will also have the opportunity to specify it before finalising your order. For instance, in my husband's case, he was able to indicate that he had contact allergies to certain metals.

What happens next with the payment?

After completing your profile, you have the option to choose from:

• credit card,
• PayPal.

The payment method you select will be the default one used for charging you for any clothing items you decide to keep once received. If you need to change this payment method later, that will always be possible.

❗ Please note, to ensure that your payment method is reliable, Outfittery will pre-authorise £100 for twelve hours after it has been validated. The money will not be taken, but you must have this amount available in your bank account.

What are the clothing sizes offered by Outfittery?

👨 For men, Outfittery offers outfits in sizes 36 (XS) to 52 (3XL) with shoes available in sizes 39 to 48, catering to a wide range of body shapes.

👩 For women, Outfittery selects clothing from XS to XXL. You will be asked for the width of your trousers (between 26 and 34) and you can specify the length, between 30, 32, or 34 (to avoid hems!).

📸 You have the option to send photographs of yourself to your personal shopper, so they can take this into account when selecting your clothing. This is particularly helpful for finding outfits that suit your complexion and highlight your eyes.

Which brands can I find in the Outfittery selection?

Outfittery works with a variety of well-known and trendy brands (Lacoste, Lee, Esprit, Boss...) :

Some partner brands, but the catalogue includes over 50!

How often can I receive an Outfittery box?

You have several options to choose from:

• Order a box whenever you like by logging onto the website and making a request,
• Use the "autopilot" feature that allows you to choose the frequency at which your personal shopper will send you a box, every 2, 3, or 4 months. This tool can be activated from your profile and deactivated whenever you wish. You can also specify if you would like to skip the delivery of your next box and wait for the one after.

Who is the Outfittery box intended for?

Outfittery is one of the very few personal shoppers that caters to both men and women. It’s a convenient solution to make your life easier!

🔸 To the women and men who want to save time

By saving you the hassle of going to shops or spending hours searching for clothes online, Outfittery box helps you gain valuable time. If you have a busy work schedule, prefer to enjoy quality time with family or friends, or if shopping has always been a chore for you, Outfittery is the perfect solution.

👉 Thanks to Outfittery, my husband was able to avoid going shopping in the sales for clothes and enjoyed spending his weekend on things that really matter. As he isn’t a fan of shopping, this personal shopper system suits him perfectly!

🔸 For All Body Types

Compared to other fashion subscription services, I find that Outfittery's profiling questionnaire is very comprehensive. It really helps to establish what we like. The only other service I've come across that offers such a level of personalisation is Little Cigogne, but they only cater to children.

👉 As for me, I have a few curves, and I often struggle to find nice clothes in size 18. The outfits suggested by my personal shopper were really lovely and fitted me well, accentuating my shape.

🔸 For those looking for professional attire (suits, tailored clothing...)

When working with the public or dealing with discerning clients, a specific dress code is often required. Outfittery allows you, if you wish, to purchase smart clothing to enable you to work and to save time on building your professional wardrobe.

If you're looking for leisurewear or a more relaxed style, that's also possible. Just make sure to specify this in your profile!

🔸 To those looking to refresh their wardrobe

Whether you've changed your style or body shape, there are times when you might want to refresh your wardrobe. With a fashion box service, you regularly receive new clothes and keep only what you like. By ordering boxes regularly, you'll quickly build a trendy new wardrobe that suits your tastes!

🔸 To those who want to save money

Like everyone else, there have been times when I've bought a piece of clothing and only worn it once or twice, either because I made an impulsive purchase in-store or didn't try it on properly. With Outfittery, you have 7 days to decide to try on your clothes and choose which ones to keep. This allows you to avoid those splurges and ensures that you buy clothes you'll truly wear!

Furthermore, these are quality garments, which means they can be worn many times without showing signs of wear. 😉

What is the cost of Outfittery?

With Outfittery, you only pay for the clothes you keep. Let’s take a look at how this works!

How much does the Personal Shopper service at Outfittery cost?

The personal shopper service, which selects clothing based on the information in your profile, your specific requests, and feedback from previous boxes, is completely free. The delivery and returns of any items you choose not to keep are also free of charge.

You also have the option to contact your personal shopper by phone, and it's free of charge. You can even request, again at no cost, to get a preview of your upcoming box.

Are there any registration fees?

No, registration is free. However, to verify your payment method, whether it’s through PayPal or a debit/credit card, you must have at least €100 in your bank account. This is because Outfittery will hold this amount for 12 hours to authenticate your payment method.

What is the budget for the clothing sold on Outfittery?

Here is an overview of the various pricing options offered by Outfittery. Of course, your personal shopper will tailor their selections to the budget you provided in your profile questionnaire.

The Tops 👕

Jackets and Suits 🤵

Trousers 👖 and Accessories 🥾

What does an Outfittery parcel look like?

When ordering from a website, it can sometimes be tricky to anticipate what you will actually receive. To help you better visualise the Outfittery box, I recommend watching this video:

You will find, among other things:

• How the box preview works on the website,
• The quality of the packaging for the clothes,
• How the return label works,
• The time frame for making your return,
• The pricing of the items,
• How the Outfittery app can make your life easier.

💬 It is also explained how the exchanges with your personal shopper take place, particularly regarding how to communicate specific requests and how these will be taken into account.

Can I give an Outfittery gift card? 🎁

Yes! It is entirely possible to introduce someone to Outfittery or even to give a gift voucher to someone who regularly uses and loves this service. If it's for yourself, it's a fantastic gift idea that you can suggest to your loved ones for Christmas or your birthday. 😉

How to Create an Outfittery Gift Card?

To do this, simply go to the Outfittery homepage, then scroll down to the bottom. You can then click on "Gift Card" in the footer.

You can then select the value of the gift card, between £25 and £500. Once purchased, you will receive an email with your gift card attached, which you can print out and present to the recipient.

How to activate it on the site?

To use it, the individual simply needs to enter the code printed on the card at the time of purchase, in the box labelled "gift card" during the checkout process. The card is valid for 3 years and cannot be transferred to another person. It cannot be combined with other promotions.

👉 If the person doesn't use the entire amount at once, the remaining balance will be credited to their account and will be available for their next order.

Who should you give an Outfittery gift card to?

You can gift an Outfittery voucher to your husband or wife, as well as to a friend or a family member. It's a fantastic gift idea for:

• Helping someone who doesn't know how to dress themselves,
• Delighting a fashion enthusiast,
• Saving time for someone who's overwhelmed.

What do customers think about this box? Discover Outfittery's customer reviews!

Reading customer reviews is a wise approach to determine whether a service or product meets your expectations. In the following lines, I'll provide a brief summary of the feedback I've come across regarding Outfittery while researching before placing my order and preparing this review.

Outfittery trusts Trustpilot to manage all of its customer reviews. As it is an independent site with verified reviews, they are entirely reliable.

The service currently has a rating of 4.2 out of 5, based on a total of 2,192 reviews, which is quite encouraging and regarded as good by Trustpilot.

💚 Outfittery customers loved:

• The selection of items,
• The convenience of the service,
• The personal shopper service,
• The customer service
• The ease of returns.

Example of a positive Trustpilot review about Outfittery

❌ They liked it less:

• Sometimes there are mix-ups with the box deliveries (too frequent), but these are usually resolved by customer service,
• Clothes that can be too expensive for some.

Example of a mixed Trustpilot review on Outfittery

Outfittery on Social Media

Want to keep up with Outfittery's news? You can find them on the following social media channels:

• Facebook,
• Instagram,
• Twitter.

👉 To explore posts and testimonials from our subscribers, feel free to take a look at #outfittery!

The brand also has a YouTube channel, but with one exception, all the videos published are in German, which is the country of origin for Outfittery. If you're undecided between Facebook or Instagram, I would also recommend the latter, as the Outfittery page on Facebook is also international.

Is Outfittery a Scam?

Outfittery is fundamentally a German company that was founded in Berlin in 2012. In 2019, it acquired the brand Box 31 and subsequently expanded into the French market. The company is not based in France, but in Europe, specifically in Berlin.

The company has achieved significant commercial success, with over one million customers to date.

Julia Bösch, the founder and director of Outfittery

The Outfittery customer service can be reached by email, by phone, and through a contact form available on the website, which is useful in case of any issues or inquiries.

Outfittery regularly responds to customer reviews left on Trustpilot to provide solutions to the issues faced by its clients.

✅ Oufittery is a well-established German company that has proven itself in Europe, so it is certainly legit. However, if you encounter any issues, you can contact customer service at 01 87 66 78 15.

My verdict on the Outfittery box ⭐⭐⭐

Outfittery launched its women's box in May, and I thought it would be a lovely opportunity to try the experience as a couple for a bit of comparison. In June, we both ordered our first boxes, specifying our preferences and needs through the profile questionnaire.

I found this one to be very thorough and quite detailed, so I had high expectations regarding the boxes. They arrived about two weeks later.

The packaging is truly high quality, and the parcel resembles a small suitcase, making you eager to open it quickly! The clothes inside are neatly folded and separated into batches.

Source: Instagram (@outfittery_uk)

On my side, I only kept one item from this initial selection, as my wardrobe was already quite full and not everything appealed to me. I really appreciated the ease of returns! My husband kept several items from his box and was very happy with the overall selection.

We were meant to receive a next box in September, but I received a shipping notice in August. I had to contact Outfittery to cancel this incorrect shipment over the phone, which took me a bit of time. It's a shame that this isn't possible through the website.

We received the September selection a few weeks ago, and I am really pleased with it; it's just perfect for me! I had informed my personal shopper that I was looking for skirts and dresses for autumn-winter, and she was truly attentive to my needs.

Source: Instagram (@outfittery_uk)

✅ In summary, our assessment of this experience with Outfittery is quite positive. My husband really enjoyed the selections he received, which suited him perfectly. As for me, I hope that the next box I receive will be just as good as the last one!

FAQ about Outfittery: I answer YOUR questions!

To conclude this review, I present to you a brief frequently asked questions section! If you don't find the answer to your query in the rest of the article or in this section, please feel free to leave a comment! I would be delighted to respond! 😊

What is the deadline for returning clothes received through the Outfittery box?

From the day you receive your order, you have 7 days to try on the clothes and return any items you do not wish to keep, using the return label that was provided in the package.

Is there a referral programme at Outfittery?

Absolutely! This allows both the godchild and the godparent to receive a £30 voucher. To take advantage of this offer, the godparent simply needs to generate an invitation link from their customer account by clicking on the 🎁 icon in the top right corner of their dashboard. (If you're having difficulty, you can follow this link.)

Once the mentee has returned their first order while keeping at least £150 worth of items, both they and the mentor will receive their £30 discount voucher.

How to get an Outfittery discount code?

There are regularly many discount codes available with Outfittery. At the moment, you can use the code OUTFIT10, which gives you a £10 discount on your first order.

The referral programme is also a fantastic way to save money. If you don't know anyone at Outfittery, there are often referral links available on social media.

As the festive season approaches, be sure to check the website regularly to see if any new offers have been added!

How to get in touch with Outfittery?

Unlike some of its competitors (Le Closet, Lookiero), Outfittery offers a customer service line that can be reached by phone, which is very convenient for explaining a specific issue or quickly getting an answer to a question. The phone number for Outfittery is 01 87 66 78 15 (local call rate, Monday to Friday, 9am to 6pm).

You can also send an email to service@outfittery.fr or use this contact form.

How to Unsubscribe from Outfittery?

Would you like to cancel your Outfittery subscription? You have two options:

• Pause your autopilot to stop receiving boxes automatically,
• Permanently close your Outfittery account and lose your order history and profile.

How to Pause Outfittery?

To do this, simply follow this link. After that, you can pause the autopilot from your account area with just one click.

How to Cancel Outfittery and Delete Your Account?

This requires you to contact customer service directly, either by email or through the contact form. You can also do this by phone at 01 87 66 78 15 (cost of a local call, Monday to Friday, 9am to 6pm).

I hope this article has inspired you to check out the Outfittery box. If you've already tried it, feel free to share your thoughts in the comments! 👍