My Take on OUTFITTERY: What You Should Know Before Trying This Box!

No time or energy to go shopping? Nowadays, there are plenty of alternative options available, such as online clothing stores or even renting outfits.

I recently tried Outfittery, which is a clothing box with a personal shopper targeted at both men and women. My husband and I tested it out together. In the following lines, I'll share my thoughts on it, as well as my husband's opinion on the selection for men.

What is Outfittery?

💖 I loved it

• The quality of the items,
• The clothing selection made by my personal shopper,
• The option to order a box for men,
• The personalisation questionnaire,
• The ability to specify your budget,
• The ease of contact with my personal shopper,

❌ I didn't like it as much

• Need to contact customer service to cancel a box,
• Some items are a bit expensive.

How Does Outfittery Work?

Outfittery is a fashion box service that initially catered only to men, but it is now available for both men and women. It is commitment-free and delivery is free.

Like its competitor Lookiero, this is a personal shopping service. This means that when you sign up, you'll need to fill out a profile questionnaire to determine your style and what you expect from the box. This tool will help the personal shopper choose clothes that are likely to appeal to you.

Upon receiving your items, you can try them on and you have 7 days to decide what you want to keep and what to return. Returns are free. Once Outfittery receives your returned items, you will be charged for the items you've decided to keep!

How does Outfittery's personal shopper select the clothing?

When you sign up, you'll be asked to fill out a questionnaire that helps to determine your preferences and what the Outfittery box can offer you.

This questionnaire will ask you to choose outfits that suit you from suggested photos. You will also be able to indicate if you don't wear certain clothing items (such as brand logos, specific patterns and colours, etc.), as well as your favourite brands and your age group.

Next, you'll be asked to provide some details about your body shape, which includes:

Depending on whether you're a man or a woman, you'll also be asked for your pant, shoe, and dress sizes... as well as what fit you prefer (straight, slim, skinny, baggy...).

You can also specify particular features of your physique at this point. For example, if you are a man, this could include:

Next, you will be asked to specify your budget for each type of clothing. Here’s what you will see if you are a man:

Lastly, you can specify for which occasion you are looking for an outfit:

👩 The questionnaire for women is slightly different. You can specify your body shape (hourglass, triangle, oval, diamond...), as well as your preferences for styles (fitted, straight, loose).

👉 All these responses will help the personal shopper to select outfits that are likely to appeal to you and meet your needs, while keeping within your budget. If you have any specific requests, you’ll also have the option to specify them before confirming your order. For instance, in my husband's case, he was able to indicate that he has contact allergies to certain metals.

What's the next step for settling the payment?

After completing your profile, you have the option to:

• credit card,
• paypal.

The payment method you choose will be the default one used for the payment of the clothes you decide to keep once you've received them. If you need to change this payment method later on, that's always possible.

❗ Please note, to ensure that your payment method is reliable, Outfittery will block S$100 for twelve hours after it has been confirmed. The money will not be deducted, but you will need to have this amount available in your bank account.

What are the clothing sizes offered by Outfittery?

👨 For men, Outfittery offers outfits ranging from size 36 (XS) to 52 (3XL) with shoes from size 39 to 48, catering to a wide variety of body shapes.

👩 For women, Outfittery selects clothing from XS to XXL. You'll be asked for your pant waist size (ranging from 26 to 34), and you can specify the length as well, between 30, 32, or 34 (to avoid any hemming!).

📸 You have the option to send photographs of yourself to your personal shopper, so they can take them into account when selecting clothes for you. This is especially helpful in finding outfits that suit your complexion and highlight your eyes.

Which brands can I find in the Outfittery selection?

Outfittery collaborates with many well-known and trendy brands (Lacoste, Lee, Esprit, Boss...) :

Some of our partner brands, but the catalog has more than 50!

How often can I receive an Outfittery box?

You have several options to choose from:

• Order a box whenever you want by logging onto the website and making your request,
• Use the "autopilot" feature that lets you choose the frequency at which your personal shopper will send you a box, every 2, 3, or 4 months. This tool can be activated from your profile and can be turned off whenever you like. You can also indicate if you want to skip the delivery of your next box and wait for the following one.

Who is the Outfittery Box For?

Outfittery is one of the few personal shoppers that caters to both men and women. It’s a convenient solution to simplify your life!

🔸 To the ladies and gentlemen looking to save time

By helping you avoid trips to the shops or spending hours looking for clothes online, the Outfittery box saves you valuable time. If you have a busy work schedule, prefer to spend quality time with family or friends, or if shopping has always felt like a chore for you, Outfittery is the perfect fit.

👉 Thanks to Outfittery, my husband was able to skip the hassle of shopping for clothes and enjoyed spending his weekend doing things that truly matter. Since he’s not a fan of shopping, this personal shopper system really appeals to him!

🔸 Suitable for All Body Types

Compared to other fashion boxes, I find that Outfittery’s profile questionnaire is really comprehensive. It truly helps to figure out what we like. The only other service I've found that offers similar customization options is Little Cigogne, but they only cater to children.

👉 Personally, I have a few curves and I often struggle to find nice clothes in size 46. The outfits suggested by my personal shopper were really lovely and fitted me well, highlighting my curves.

🔸 To those looking for professional attire (suits, blazers...)

When working closely with the public or dealing with demanding clients, a specific dress code is often required. Outfittery allows you, if you wish, to purchase smart attire for your work so you no longer have to spend time putting together your professional wardrobe.

If you're on the lookout for casual clothing for your leisure time, that's definitely possible too. Just make sure to specify it in your profile!

🔸 For those looking to refresh their wardrobe

Whether you've changed your style or body shape, there are times when you just want to refresh your wardrobe. With a fashion box subscription, you regularly receive new clothes and keep only what you like. By ordering boxes regularly, you'll quickly build a trendy new wardrobe that matches your taste!

🔸 For Those Looking to Save Money

Like many people, I've had moments where I've bought a piece of clothing and only ended up wearing it once or twice. This often happens when I make an impulsive purchase in-store or I don't try it on properly. With Outfittery, you have 7 days to decide which clothes to keep after trying them on. This helps you avoid making impulsive buys and ensures you invest in pieces you'll actually wear!

Plus importantly, these are high-quality clothes that can be worn multiple times without wearing out. 😉

What is the pricing for Outfittery?

With Outfittery, you only pay for the clothes you keep. Let’s take a look at how it works!

How much does the Personal Shopper service from Outfittery cost?

The personal shopper service, which selects clothing based on the details in your profile, your specific requests, and feedback from previous boxes, is completely free. Both the delivery and the return of any clothing you choose not to keep are also free.

You can also contact your personal shopper by phone, and it's free of charge. You can even request, again at no cost, to get a sneak peek of your upcoming box.

Are there any fees for registration?

No, registration is free. However, to verify your payment method, whether it’s via PayPal or a credit card, you need to have at least S$150 in your bank account. In fact, Outfittery will hold this amount for 12 hours to authenticate your payment method.

What is the budget for clothing sold on Outfittery?

Here’s a look at the different prices offered by Outfittery. Of course, your personal shopper will adjust to the budget you specified in your profile questionnaire.

The Tops 👕

Jackets and Suits 🤵

Trousers 👖 and Accessories 🥾

What Does an Outfittery Package Look Like?

When you order from a website, it can be tricky to know in advance what you might receive. To help you better visualise the Outfittery box, I suggest you watch this video:

You will find out about:

• How the box preview works on the site,
• The quality of clothing packaging,
• How the return label works,
• The time frame for making your return,
• The pricing of items,
• How the Outfittery app can make your life easier.

💬 It also explains how the conversations with your personal shopper work, especially when it comes to sharing specific requests and how they take those into consideration.

Can I give an Outfittery gift card? 🎁

Yes! It’s definitely possible to introduce Outfittery to someone or even to give a gift voucher to someone who regularly uses and loves this service. If it’s for yourself, it’s a fantastic gift idea that you can suggest to your loved ones for Christmas or your birthday. 😉

How to Create an Outfittery Gift Card?

To do this, simply head over to the Outfittery homepage and scroll all the way down. You can then click on "Gift Card" in the footer.

Then, you can choose the value of the gift card, ranging from SGD 25 to SGD 500. Once you purchase it, you will receive an email with your gift card attached, which you can then print and give to the recipient.

How to activate it on the website?

To use it, the person just needs to enter the code found on the card during the purchase, in the box labelled "gift card" during the checkout and payment process. The card is valid for 3 years and cannot be transferred to another person. It cannot be combined with other promotions.

👉 If the person doesn't use the entire amount at once, the remaining balance will be credited to their account and used for their next order.

Who should you give an Outfittery gift card to?

You can gift an Outfittery voucher to your husband or wife, but also to a friend or a family member. It's a fantastic gift idea for:

• Helping someone who doesn't know how to dress,
• Delighting a fashion enthusiast,
• Saving time for someone who's overwhelmed.

What do customers think of this box? Check out Outfittery's reviews!

Checking out customer reviews is a smart way to find out if a service or product meets your expectations. In the following sections, I'll share a brief summary of the feedback I found about Outfittery while I was researching before placing my order and preparing this review.

Outfittery relies on Trustpilot to manage all its customer reviews. Being an independent site with verified reviews, you can trust the feedback completely.

The service currently has a rating of 4.2 out of 5 based on a total of 2,192 reviews, which is quite encouraging and regarded as good by Trustpilot.

💚 Outfittery customers loved:

• The selection of items,
• The convenience of the service,
• The personal shopper service,
• The customer service
• The ease of returns.

Example of a positive Trustpilot review for Outfittery

❌ Things They Liked Less:

• Sometimes there are mix-ups with box deliveries (too often), but they are usually resolved by customer service.
• Clothes can be too pricey for some.

Example of a mixed Trustpilot review on Outfittery

Outfittery on Social Media

Want to keep up with the latest news from Outfittery? You can find them on the following social media platforms:

• Facebook,
• Instagram,
• Twitter.

👉 To check out posts and testimonials from our subscribers, feel free to take a look at #outfittery!

The brand also has a YouTube channel, but with one exception, all the videos published are in German, which is Outfittery's country of origin. If you're stuck choosing between Facebook and Instagram, I recommend going with the latter, as the Outfittery Facebook page is also international.

Is Outfittery a Scam?

Outfittery is originally a German company that was established in Berlin in 2012. In 2019, it acquired the brand Box 31, thereby expanding into the French market. So, the company is not based in France, but in Europe, specifically in Berlin.

The company has achieved great commercial success, with over a million customers to date.

Julia Bösch, the founder and director of Outfittery

The Outfittery customer service can be reached via email, phone, and through a contact form available on the website, which is quite handy in case you have any issues or questions.

Outfittery regularly responds to customer reviews left on Trustpilot to address the issues faced by its customers.

✅ Oufittery is a reputable German company that has established itself in Europe, so it's definitely not a scam. However, if you face any issues, you can reach their customer service at 01 87 66 78 15.

My Verdict on the Outfittery Box ⭐⭐⭐

Outfittery launched its women's box in May, and I thought it would be a great opportunity for us to try it out as a couple, so we could compare our experiences. In June, we both ordered our first boxes, sharing our preferences and needs through the profile questionnaire.

I found this one to be very comprehensive and quite accurate, so I had high expectations regarding the boxes. They arrived approximately two weeks later.

The packaging is really top-notch, and the box looks like a little suitcase, making you eager to open it up quickly! The clothes inside are neatly folded and separated into groups.

Source: Instagram (@outfittery_fr)

On my end, I only kept one item from this initial selection because my wardrobe was already quite full, and not everything really appealed to me. I appreciated the ease of returns! My husband kept several items from his box and was really pleased with the overall selection.

We were supposed to receive our next box in September, but I got a shipping notice in August. I had to contact Outfittery to cancel this incorrect shipment over the phone, which took me a bit of time. It's a pity that this can't be done through the website.

We received the September selection a few weeks ago, and I’m really happy with it as it suits me perfectly! I had informed my personal shopper that I was looking for skirts and dresses for the autumn-winter season, and she really listened to me.

Source: Instagram (@outfittery_fr)

✅ In summary, our experience with Outfittery has been quite positive. My husband really liked the selections he received, which suited him perfectly. As for me, I hope the next box I receive will be just as good as the last one!

FAQ About Outfittery: I Answer YOUR Questions!

To wrap up this review, let me share a quick FAQ section! If you can't find the answer to your question in the rest of the article or in this section, feel free to drop a comment! I'll be happy to help you out! 😊

What is the time frame to return clothes received through the Outfittery box?

From the day you receive your order, you have 7 days to try on the apparel and return any items you don’t wish to keep, using the return label provided in the package.

Is there a referral program at Outfittery?

Absolutely! This allows both the referee and the referrer to enjoy a S$30 voucher. To claim this, the referrer just needs to generate an invitation link from their account by clicking on the 🎁 icon at the top right of their dashboard. (If you’re having trouble, you can follow this link.)

Once the person you referred has made their first order with at least €150 worth of items, both they and you will receive a discount voucher of €30.

How to get an Outfittery promo code?

There are always plenty of promo codes available with Outfittery. Right now, for instance, you can use the code OUTFIT10 to get S$10 off your first order.

Referral programs are also a fantastic way to save some money. If you don't know anyone at Outfittery, there are often referral links available on social media.

As the festive season approaches, do check the site regularly to see if there are any new offers available!

How to contact Outfittery?

Unlike some of its competitors (Le Closet, Lookiero), Outfittery offers customer service that can be reached by phone, which is really convenient for explaining a specific issue or getting a quick answer to your question. The phone number for Outfittery is 01 87 66 78 15 (local call charges apply, available Monday to Friday from 9am to 6pm).

You can also send an email to service@outfittery.fr or use this contact form.

How to unsubscribe from Outfittery?

Thinking of cancelling Outfittery? You have two options available:

• Pause your autopilot to stop receiving boxes automatically,
• Close your Outfittery account permanently and lose your order history and profile.

How to Pause Outfittery?

To do this, just follow this link. After that, you can easily pause the autopilot from your account dashboard with just one click.

How to cancel Outfittery and delete your account?

This requires you to contact customer service directly, either by email or through the contact form. You can also reach them by phone at 01 87 66 78 15 (local call rates apply, Monday to Friday, from 9 am to 6 pm).

I hope this article has inspired you to explore Outfittery. If you've already tried it out, feel free to share your thoughts in the comments! 👍