My Thoughts on OUTFITTERY: What You Need to Know Before Trying This Subscription Box!

Not in the mood or don’t have time to go shopping? These days, there are plenty of alternative solutions, including online clothing stores and even outfit rentals.

I recently tried Outfittery, which is a clothing box with a personal shopper aimed at both men and women. My husband and I tested it out together. In the following lines, I'll share what I thought of it, as well as my partner's opinion on the selection for men.

What is Outfittery?

outfittery

OUTFITTERY - BOX MODE + PERSONAL SHOPPER FOR MEN AND WOMEN
ContentA box featuring a personalised selection of clothing tailored to your style and needs
Target AudienceMen and women
CostFree Personal Shopper service.
Clothing PricesFrom $30 AUD / item
Delivery FeesIncluded
CommitmentNo
Frequency

Every 2, 3, or 4 months

BrandsMake my lemonade, Caroll, Only, Pepe Jeans, La fée maraboutée, Levi's...

💖 I loved it

  • The quality of the articles,
  • The selection of clothing by my personal shopper,
  • The option to order a box for men,
  • The personalisation questionnaire,
  • The ability to specify your budget,
  • The ease of contact with my personal shopper,

I liked less

  • Need to contact customer service to cancel a box,
  • Some items are a bit expensive.

Outfittery Pricing

How Does Outfittery Work?

Outfittery is a fashion box that was originally designed just for men, but is now available for both men and women. It is no commitment required and delivery is free.

Like its competitor Lookiero, this is a personal shopper service. This means that when you sign up, you'll need to complete a profile questionnaire to determine your style and what you're looking for in your box. This tool will help the personal shopper select clothing items that are likely to appeal to you.

Once you receive your items, you have 7 days to decide what you want to keep and what you’d like to return. Returns are free. After Outfittery receives your returns, you’ll only be charged for the items you decided to keep!

Outfittery frHow does the personal shopper at Outfittery select the clothing?

When you sign up, you will be asked to fill out a questionnaire that helps to determine your preferences and what the Outfittery box can offer you.

This questionnaire will ask you to select outfits that suit you from the proposed images. You will also be able to specify if there are certain clothing items you do not wear (brand logos, specific patterns and colours, etc.), as well as your favourite brands and your age group.

Next, you will be asked to provide some details about your body shape, specifically:

Outfittery logo

Depending on whether you're male or female, you'll also be asked for your pant, shoe, and dress sizes, as well as your preferred fit (straight, slim, skinny, loose, etc.).

You can also specify particular aspects of your physique at this point. For example, if you’re a man, this could include:

Outfittery personal shopper

You will then be asked to specify your budget for each type of clothing. Here’s what you’ll see if you’re a man:

Outfittery price

Finally, you can specify the occasion for which you're looking for an outfit:

outfittery man

👩 The questionnaire for women differs slightly. You can specify your body shape (hourglass, triangle, oval, diamond...), as well as your preferences regarding cuts (fitted, straight, loose).

👉 All of these responses will enable the personal shopper to select clothing that is likely to appeal to you and meet your needs, while staying within your budget. If you have any specific requests, you’ll also have the option to specify them before finalising your order. For instance, in my husband’s case, he was able to indicate that he has contact allergies to certain metals.

What happens next with the settlement?

Once you've completed your profile, you can choose from the following options:

  • credit card,
  • PayPal.

The payment method you choose will be the one used by default for charging the clothing you decide to keep once received. If you need to change this payment method later, that will always be possible.

❗ Attention, to ensure your payment method is secure, Outfittery will block $100 for twelve hours after validating it. The money will not be deducted, but you must have this amount available in your bank account.

What clothing sizes does Outfittery offer?

👨 For men, Outfittery offers outfits from size 36 (XS) to 52 (3XL) with shoes ranging from size 39 to 48, catering to a wide variety of body types.

👩 For women, Outfittery selects clothing from XS to XXL. You will be asked for the width of your pants (between 26 and 34), and you can specify the length, either 30, 32, or 34 (to avoid alterations!).

📸 You can send photographs of yourself to your personal shopper so they can consider them when choosing your clothes. This is particularly helpful for finding outfits that suit your complexion and highlight your eyes.

Which brands can I find in the Outfittery selection?

Outfittery works with many well-known and trendy brands (Lacoste, Lee, Esprit, Boss...) :

Outfittery logos

Some partner brands, but our catalogue includes over 50!

How often can I receive an Outfittery box?

You have several options to choose from:

  • Order a box whenever you like by logging onto the website and making a request.
  • Use the "autopilot" feature that allows you to choose the frequency at which your personal shopper will send you a box, every 2, 3, or 4 months. This tool can be activated from your profile and deactivated whenever you want. You can also specify if you'd like to skip the delivery of your next box and wait for the following one.

Who is the Outfittery box for?

Outfittery is one of the very few personal shoppers that caters to both men and women. It’s a practical solution to make your life easier!

🔸 To the women and men who want to save time

By saving you the hassle of visiting shops or spending hours searching for clothes online, Outfittery box is a time-saver. If you have a busy work schedule, prefer to enjoy quality time with family or friends, or if shopping has always been a chore for you, Outfittery is just right for you.

Outfittery men and women

👉 Thanks to Outfittery, my husband was able to skip the hassle of sales shopping for clothes and enjoyed spending his weekend on things that really matter. As he’s not a fan of shopping, this personal shopper service really appeals to him!

🔸 For All Body Types

Compared to other fashion subscription boxes, I find that Outfittery’s profile questionnaire is very thorough. It really helps to pinpoint what we like. The only other service I've come across that offers similar levels of customisation is Little Cigogne, but they only cater to children.

👉 Personally, I have a few curves and I often struggle to find nice clothes in size 46. The outfits suggested by my personal shopper were truly lovely and fitted me well, accentuating my shape.

🔸 For those looking for professional attire (suits, blazers...)

When working with the public or in a demanding customer environment, a specific dress code is often required. Outfittery allows you, if you wish, to purchase smart clothing for work so you no longer waste time putting together your professional wardrobe.

Professional outfit from Outfittery

If you're looking for clothing for your leisure activities or a more relaxed style, that's also possible. Just make sure to specify it in your profile!

🔸 For those looking to refresh their wardrobe

Whether you've changed your style or body shape, there are times when you might want to freshen up your wardrobe. With a fashion box subscription, you regularly receive new clothes and only keep what you love. By ordering boxes regularly, you'll quickly build a trendy new wardrobe that suits your tastes!

🔸 For Those Looking to Save

Like everyone else, I've occasionally bought clothing that I only wear once or twice, either because I made an impulsive purchase in-store or didn’t try it on properly. With Outfittery, you have 7 days to decide which items you want to keep after trying them on. This allows you to avoid impulse buys and purchase clothes that you'll genuinely wear!

Furthermore, these are quality garments, which means you can wear them numerous times without them getting damaged. 😉

Outfiterry

What is the cost of Outfittery?

At Outfittery, you only pay for the clothes you keep. Let's take a look at how it works!

How much does the Personal Shopper service from Outfittery cost?

The personal shopper service, which selects clothing based on the information in your profile, your specific requests, and feedback from previous boxes, is completely free. Delivery and the returns for items you don't keep are also free of charge.

Free personal shopper

You also have the option to contact your personal shopper by phone, and it's completely free. You can even request, again at no cost, a sneak peek of your upcoming box.

Are there any fees for registration?

No, registration is free. However, to validate your payment method, whether it's PayPal or a credit card, you need to have at least $100 AUD in your bank account. Outfittery will temporarily hold this amount for 12 hours to authenticate your payment method.

What is the budget for clothing sold on Outfittery?

Here’s an overview of the different pricing options available at Outfittery. Of course, your personal shopper will tailor their selections to fit the budget you specify in your profile questionnaire.

Top Picks 👕

Outfittery Price

ShirtsT-shirtsJumpers
From $40From $20From $50

Jackets and Suits 🤵

How much does Outfittery cost?

CostumesJacketsBomber Jackets
From $300From $100From $60

Trousers 👖 and Accessories 🥾

Outfittery pricing

Pants AccessoriesShoes
From $50From $20From $60

What Does an Outfittery Package Look Like?

When you order from an online store, it can sometimes be hard to know in advance what you'll actually receive. To help you better visualise the Outfittery box, I suggest you check out this video:

You’ll find, in particular:

  • How the box preview works on the website,
  • The quality of packaging for clothing,
  • How the return label works,
  • When to make your return,
  • The pricing of items,
  • How the Outfittery app can make your life easier.

💬 It also explains how the communication with your personal shopper works, particularly in terms of conveying specific requests and how they take those into account.

Can I give an Outfittery gift card? 🎁

Absolutely! It's definitely possible to introduce someone to Outfittery or even give a gift voucher to someone who regularly uses and loves this service. If it's for yourself, it's a fantastic gift idea you can suggest to your loved ones for Christmas or your birthday. 😉

How to make an Outfittery gift card?

To do this, simply head over to the Outfittery homepage, then scroll down to the bottom. You can then click on "Gift Card" in the footer.

Outfittery gift card

You can then select the value of the gift card, from $25 to $500. Once you’ve purchased it, you’ll receive an email with your gift card attached, which you can then print out and give to the recipient.

How to activate it on the website?

To use it, the person simply needs to enter the code found on the card at the time of purchase, in the box marked "gift card" during the checkout process. The card is valid for 3 years and cannot be transferred to another person. It cannot be used in conjunction with other promotions.

👉 If the person doesn't use it all at once, the remaining balance will be credited to their account and will be applied to their next order.

Who should you give an Outfittery gift card to?

You can gift an Outfittery to your husband or wife, but also a friend or a family member. It's a fantastic gift idea for:

  • Help someone who doesn't know how to dress,
  • Delight a fashion enthusiast,
  • Save time for someone who's overwhelmed.

Outfittery gift

What do customers think about this box? Discover Outfittery's reviews!

Checking customer reviews is a smart way to find out if a service or product meets your expectations. In the following lines, I’ll provide a summary of the feedback I gathered about Outfittery while doing my research before placing an order and preparing this review.

Outfittery relies on Trustpilot to manage all of its customer reviews. As an independent site for verified reviews, you can trust these completely.

The service currently has a rating of 4.2 out of 5, based on a total of 2,192 reviews, which is quite encouraging and regarded as good by Trustpilot.

Outfittery Trustpilot

💚 Outfittery customers loved:

  • The selection of items,
  • The practicality of the service,
  • The personal shopper service,
  • The customer service,
  • The ease of returns.

Outfittery positive review

Example of a positive Trustpilot review for Outfittery

They liked it less:

  • Occasionally there are mix-ups with the box deliveries (a bit too often), but customer service resolves these issues in most cases.
  • Clothes can be too expensive for some.

Outfittery negative review

Example of a mixed Trustpilot review on Outfittery

Outfittery on Social Media

Want to keep up with Outfittery's latest news? Follow them on the following social media platforms:

👉 To check out posts and testimonials from our subscribers, feel free to have a look at #outfittery!

The brand also has a YouTube channel, but apart from one exception, all the videos published are in German, which is the home country of Outfittery. If you're torn between Facebook or Instagram, I’d recommend the latter as the Outfittery page on Facebook is also international.

Is Outfittery a Scam?

Outfittery is fundamentally a German company, which was founded in Berlin in 2012. In 2019, it acquired the brand Box 31 and subsequently expanded into the French market. The company is therefore not based in France, but in Europe, specifically in Berlin.

The company has enjoyed significant commercial success, with over a million customers to date.

Julia Bosch, Outfittery Director

Julia Bösch, the founder and director of Outfittery

The Outfittery customer service can be reached via email, over the phone, and through a contact form available on the website, which is useful if you have any issues or questions.

Outfittery regularly responds to customer reviews left on Trustpilot to address the issues faced by its clients.

Oufittery is a reputable German company that has established itself in Europe, so it's not a scam. If you do encounter any issues, you can contact customer service at 01 87 66 78 15.

My Verdict on the Outfittery Box ⭐⭐⭐

Outfittery launched its women's box in May, and I thought it would be a great opportunity to try the experience as a couple, so we could compare. In June, we both ordered our first boxes, specifying our preferences and needs through the profile questionnaire.

I found this one to be very comprehensive and quite accurate, so I had a lot of expectations regarding the boxes. They arrived about two weeks later.

The packaging is top-notch, and the parcel looks like a little suitcase, making you want to open it right away! The clothes inside are neatly folded and organised into sections.

Outfittery customer review

Source: Instagram (@outfittery_au)

On my side, I only kept one item from this first selection, as my wardrobe was already quite full and not everything really suited my style. I appreciated the easy return process! My husband kept several items from his box and was really happy with the overall selection.

We were supposed to receive our next box in September, but I received a shipping notification in August. I had to contact Outfittery to cancel that incorrect shipment over the phone, which took me a bit of time. It's a shame that this can't be done through the website.

We received the September selection a few weeks ago, and I'm really pleased with it; it suits me perfectly! I had told my personal shopper that I was looking for skirts and dresses for the autumn-winter season, and she really listened to me.

Outfittery woman

Source: Instagram (@outfittery_fr)

In summary, our experience with Outfittery has been quite positive. My husband really liked the selections he received, which were a perfect fit for him. As for me, I'm hoping that the next box I receive will be just as good as the last one!

Outfittery FAQ: I’m answering YOUR questions!

To wrap up this review, I've put together a brief FAQ section! If you can't find the answer to your question elsewhere in the article or in this section, feel free to leave a comment! I’d be more than happy to help! 😊

What is the return period for clothes received through the Outfittery box?

From the day you receive your order, you have 7 days to try on the clothes and return any items you don’t wish to keep, using the return label that was included in your package.

Is there a referral program at Outfittery?

Absolutely! This allows both the referee and the referrer to receive a voucher worth $30. To take advantage of this offer, all the referrer needs to do is generate an invitation link from their customer account by clicking on the 🎁 icon at the top right of their dashboard. (If you're having trouble, you can follow this link.)

Once the referred friend has returned their first order while keeping at least €150 worth of items, both they and the referrer will receive a discount voucher of $30.

box outfittery

How to get an Outfittery promo code?

There are regularly plenty of promo codes available with Outfittery. Right now, you can use the code OUTFIT10, which gives you 10 AUD off your first order.

The referral program is also a great way to save some money. If you don’t know anyone at Outfittery, there are often referral links available on social media.

As the festive season approaches, be sure to check the site regularly to see if any new offers have come up!

How to get in touch with Outfittery?

Unlike some of its competitors (Le Closet, Lookiero), Outfittery offers a customer service that's reachable by phone, which is really handy for explaining a specific issue or quickly getting answers to your questions. The phone number for Outfittery is 01 87 66 78 15 (local call charges apply, Monday to Friday from 9am to 6pm).

You can also send an email to service@outfittery.fr or use this contact form.

outfitery

How to Unsubscribe from Oufittery?

Are you looking to stop your Outfittery subscription? You have two options available:

  • Pause your autopilot to stop receiving boxes automatically,
  • Close your Outfittery account permanently and lose your order history and profile.

How to Pause Outfittery?

To do this, simply follow this link. Then, you can pause the autopilot from your account dashboard with just one click.

How to Cancel Outfittery and Delete Your Account?

To do this, you will need to contact customer service directly, either by email or through the contact form. You can also call them at 01 87 66 78 15 (local call charges apply, Monday to Friday from 9 am to 6 pm).

outfuttery

I hope this article has inspired you to check out the Outfittery box. If you've tried it before, feel free to share your thoughts in the comments! 👍

Found my review helpful and want to learn more about OUTFITTERY's subscription service? Visit the OUTFITTERY Official Site