Shipping & Delivery

At Boho Via, we aim to ensure that your order is processed and delivered to you as swiftly as possible. Below, you’ll find our shipping and delivery policy, which outlines the expected timeframes and other important details regarding your order.

Total Delivery Time: 5-10 Business Days

The total time to receive your order is usually between 5-10 business days, depending on where you are located. This encompasses both handling and transit times.

Cut-Off Time for Orders

Orders placed before 2:00 PM local time will start processing on the same business day. Any orders made after this time will be processed on the following business day.

Handling Time: 1-3 Business Days

After you place your order, it will take 1-3 business days to prepare, pack, and ship your items. During this time, we will confirm your order details and make sure everything is ready for dispatch.

Transit Time: 4-7 Business Days

Once your order has been shipped, the typical transit time is 4-7 business days depending on where you are located. This timeframe represents the duration it takes for the package to be delivered from our warehouse to your address.

Shipping Costs

As of now (24 September 2024), we offer free shipping worldwide. However, this may change. If shipping costs apply in the future, they will be clearly displayed on the website during checkout. Always check the final shipping price before finalising your order.

Tracking Information

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your package on our Order Tracking Page.

Express Shipping Options

Depending on where you are located, we may provide express shipping for customers who require their orders to be delivered quicker. This option will be available at checkout and will incur an extra fee, which will be shown before you confirm your order.

Delivery Partners

We collaborate with trustworthy global and local delivery companies to ensure your package arrives on time and in excellent condition. Our main shipping partners include:

  • FedEx
  • DHL
  • Yun Express
  • CNE Express
  • UBI

We also team up with local postal services depending on your location for the final stage of delivery.

Delivery Times by Location

Below is a table outlining the average delivery times based on your location:

RegionMain CitiesAverage Delivery Time
AucklandAuckland, Manukau, North Shore5-7 business days
WellingtonWellington, Lower Hutt, Porirua5-7 business days
CanterburyChristchurch, Timaru, Ashburton6-8 business days
WaikatoHamilton, Tauranga, Rotorua6-8 business days
OtagoDunedin, Queenstown, Oamaru7-9 business days
Bay of PlentyTauranga, Whakatane, Rotorua6-8 business days
Hawke's BayNapier, Hastings, Havelock North7-9 business days
TaranakiNew Plymouth, Stratford, Hawera7-9 business days
SouthlandInvercargill, Gore, Bluff7-9 business days
Manawatu-WanganuiPalmerston North, Wanganui, Levin6-8 business days
NelsonNelson, Richmond, Motueka7-9 business days
MarlboroughBlenheim, Picton, Kaikoura7-9 business days
West CoastGreymouth, Hokitika, Westport8-10 business days
NorthlandWhangarei, Kerikeri, Dargaville7-9 business days
Please be aware that delivery times can vary depending on your exact location and any unexpected delays with the courier. Delayed Shipments Please note that delivery times may sometimes be impacted by factors outside our control, such as customs processing, weather conditions, or public holidays. While we strive to meet our estimated delivery times, delays beyond our control can happen. If your order is delayed, you will receive an email notification.

International Shipping

For international orders, the recipient is responsible for any customs duties or import taxes that may be imposed by their country. Customs processing can occasionally delay delivery, so please allow extra time for international shipments.

Product Shipping Country / Provenance

  • Delivery to Europe or Africa: If your delivery address is in Europe, the product will be shipped from our warehouse in France. If the product is unavailable in our French warehouse, it will be shipped directly from our manufacturer in Asia.

  • Delivery to Americas (including South America): For deliveries to the Americas, including South America, the product will be shipped from our warehouse in United States. If the product is unavailable in our USA warehouse, it will be shipped directly from our manufacturer in Asia.

  • Delivery to Asia / Oceania (Australia / New Zealand): For delivery addresses in Asia or Oceania, products will be shipped either from our warehouse in Australia or from our manufacturer in Asia, depending on warehouse availability.

Address Changes

If you need to change your shipping address after placing your order, please get in touch with us as soon as possible at contact@boho-via.com. Address changes can’t be made once the order has been dispatched.

Additional Information

  • Customs & Duties: If applicable, customs and import duties are the responsibility of the recipient and may impact delivery times.
  • Public Holidays: Orders made on or around public holidays may encounter a few delays.

If you have any queries regarding your delivery, don’t hesitate to get in touch with us at contact@boho-via.com, and we’ll be more than happy to help you.