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United StatesShipping & Delivery
At Boho Via, we aim to ensure that your order is processed and delivered to you as swiftly as possible. Below, you'll find our shipping and delivery policy, which outlines the expected timeframes and other important details regarding your order.
Total Delivery Time: 5-10 Working Days
The total time to receive your order is usually between 5-10 business days, depending on where you are situated. This includes both handling and transit times.
Order Cut-Off Time
Orders placed before 2:00 PM local time will start processing on the same business day. Any orders placed after this time will be processed the following business day.
Handling Time: 1-3 Business Days
After you place your order, it will take 1-3 business days to prepare, pack, and ship your items. During this time, we will confirm your order details and make sure everything is ready for dispatch.
Transit Time: 4-7 Working Days
Once your order has been dispatched, the usual transit time is 4-7 business days depending on your location. This is the duration it takes for the package to be delivered from our warehouse to your address.
Shipping Costs
As of now (24 September 2024), we offer free shipping worldwide. However, this may change in the future. If shipping costs are applicable later on, they will be clearly displayed on the website during checkout. Always verify the final shipping price before finalising your order.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to keep an eye on your package on our Order Tracking Page.
Express Shipping Options
Depending on your delivery location, we may offer express shipping for customers who need their orders sooner. This option will be available at checkout and will involve an additional fee, which will be shown before you confirm your order.
Delivery Partners
We collaborate with trustworthy global and local delivery companies to make sure your package arrives on time and in excellent condition. Our main shipping partners include:
- FedEx
- DHL
- Yun Express
- CNE Express
- UBI
We also collaborate with local postal services depending on your location for the final leg of delivery.
Delivery Times by Location
Below is a table outlining the average delivery times based on your location:
| Province | Main Cities | Average Delivery Time |
|---|---|---|
| Gauteng | Johannesburg, Pretoria, Midrand | 5-7 business days |
| Western Cape | Cape Town, Stellenbosch, Paarl | 6-8 business days |
| KwaZulu-Natal | Durban, Pietermaritzburg, Richards Bay | 6-8 business days |
| Eastern Cape | Port Elizabeth, East London, Mthatha | 7-9 business days |
| Mpumalanga | Nelspruit, Witbank, Middelburg | 7-9 business days |
| Limpopo | Polokwane, Thohoyandou, Tzaneen | 7-9 business days |
| Free State | Bloemfontein, Welkom, Bethlehem | 7-9 business days |
| North West | Rustenburg, Mahikeng, Klerksdorp | 7-9 business days |
| Northern Cape | Kimberley, Upington, Springbok | 8-10 business days |
International Shipping
For international orders, the recipient is responsible for any customs duties or import taxes that may be imposed by their country. Customs processing can occasionally delay delivery, so please allow for extra time for international shipments.
Product Shipping Country / Provenance
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Delivery to Europe or Africa: If your delivery address is in Europe, the product will be shipped from our warehouse in France. If the product is unavailable in our French warehouse, it will be shipped directly from our manufacturer in Asia.
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Delivery to Americas (including South America): For deliveries to the Americas, including South America, the product will be shipped from our warehouse in United States. If the product is unavailable in our USA warehouse, it will be shipped directly from our manufacturer in Asia.
-
Delivery to Asia / Oceania (Australia / New Zealand): For delivery addresses in Asia or Oceania, products will be shipped either from our warehouse in Australia or from our manufacturer in Asia, depending on warehouse availability.
Address Changes
If you need to change your shipping address after placing your order, please contact us as soon as possible at contact@boho-via.com. Address changes cannot be made once the order has been dispatched.
Additional Information
- Customs & Duties: If applicable, customs and import duties are the responsibility of the recipient and may impact delivery times.
- Public Holidays: Orders placed on or around public holidays may experience minor delays.
If you have any questions regarding your delivery, please don’t hesitate to get in touch with us at contact@boho-via.com, and we’ll be more than happy to assist you.