My Thoughts on JAPHY Kibble: A Test with My Pets!

More than just simple companions, we often see our pets as part of the family. Caring for them is essential to keep them healthy and to share joyful moments together.

In light of the not-so-great reputation of commercial pet food, Japhy offers you an alternative: custom meals prepared specifically for your dog or cat, tailored to their lifestyle, age, and various other characteristics to provide exactly what they need.

Having a cat and a dog at home, I decided to try Japhy, initially for my fussy dog and then for my cat. Here’s my verdict!

What is Japhy?

💖 I loved it

• The quality of the kibble,
• Its palatability for both my dog and my cat,
• The introductory offer at -50%: perfect for trying it out!,
• The ability to know the exact ingredients of the kibble,
• The fact that it is made in France,
• The quality of the delivery.

❌ What I Liked Less

• The price is a bit steep,
• No option to specify my dog's d digestive sensitivity when ordering.

How Does Japhy Work?

Japhy offers you a subscription that allows you to receive specially tailored food (kibble and pâtés) for your pet, whether it’s a dog or a cat, delivered to your home or a collection point.

What criteria are taken into account?

The initial questionnaire helps to better understand your pet's profile so that we can provide a diet perfectly tailored to their needs.

You will be asked to:

• Type: dog or cat,
• Name (to personalise the packaging and make the experience fun),
• Gender,
• If they are sterilised,
• Breed (you can specify up to two),
• Age,
• Activity level (low, moderate, or very active),
• Body condition (underweight, balanced, or slightly overweight),
• Weight,
• Food preferences:
• Kibble only or Kibble and Pâté,
• Preferred flavours: poultry, fish,

Is it possible to register multiple pets on Japhy?

Absolutely, and it even entitles you to a discount:

• - 20% off for two pets,
• - 30% off for three or more.

Just specify it at the beginning of the questionnaire.

Source: Instagram (@alexiia_corona, @xlikeanalien, @lou_and_co)

How does the Japhy subscription work?

After your initial 15-day trial, Japhy will invite you to set up your subscription. If you wish to cancel at this point, that’s absolutely fine as Japhy is commitment-free.

🐶 Your pet receives kibble that is truly suited to their lifestyle, characteristics, and preferences, ensuring they remain happy and healthy.

👉 You can also choose terrines, which is what I've done for my cat Orion, who enjoys having them from time to time.

📦 Delivery is available to your home or at a collection point. You can choose a preferred frequency:

• Every month,
• Every two months,
• Every three months.

However, if you ever need to bring forward or delay the date of your next delivery, there's no problem at all—just let us know in your customer account.

👉 As for me, I had to bring the date forward once because I had taken in another dog at home, and I fed it my dog Nomad's kibble for a few days. It all went smoothly!

🎉 Every package contains a little gift for your pet. It could be a toy, treats, or even a paté...

👉 The toys sent are of high quality, and the treats are really handy for practising positive reinforcement with my dog!

🍬 As a subscriber, we have the option to add a few products before confirming each order. This could include, for example:

• treats,
• chew sticks,
• salmon oil,
• pâtés,
• discovery boxes to try out various products...

👉 I sometimes get tempted to order chew sticks for my dog before placing an order. Unlike the store-bought ones that are made with very unhealthy ingredients (ashes, glue), these contain rice, oats, vegetables, and herbs. I give them to my dog with complete confidence!

What makes Japhy kibble better?

What sets Japhy apart from the kibble you find in supermarkets is the focus on product quality.

What are the ingredients in Japhy kibble?

What I appreciated about Japhy is the transparency of the brand regarding the ingredients in their recipes. You always have the option to know the exact composition of your kibble.

In Japhy's recipes, you won't find:

• colouring agents,
• emulsifiers,
• dicalcium phosphate,
• indigestible proteins.

✅ At Japhy, everything is designed with your pet's wellbeing in mind and to ensure their long-term health!

👉 This doesn't affect my pets' appetite at all, as both my dog and cat eat their Japhy meals with enthusiasm. This is a small victory for my cat, Orion, who used to sort through supermarket kibble one piece at a time to pick his favourites! 🙀

Where Are Japhy Kibble Made?

Japhy produces its food exclusively in France. To my knowledge, this is the only online service for custom kibble that does this, as its main competitor, Hector Kitchen, is based in Germany.

👉 In my effort to consume as locally as possible in my daily life, it was essential for me that these commitments also extend to my pets, to maintain consistency.

What’s in a Japhy Box? Find Out in Our Video!

To help you get a better idea of what to expect with Japhy, I’ll share this unboxing video that will allow you to:

📦 to observe the quality of the packaging,

📇 to see what information is included in the documentation that accompanies the parcel,

🥛 Here's a look at the measuring cup,

🎁 and discover the surprise that comes with Japhy each month!

What is the price of Japhy kibble?

As the price of pet food varies based on multiple factors, I can't provide you with your exact price, but I can offer you a reference range.

👉 For my 10-kilo dog and my 5-kilo cat, I pay around $40 and $30 a month, respectively.

Here’s a table summarising the average prices offered by Japhy:

What is the cost of Japhy delivery?

At Japhy, the delivery of any subscription is free, regardless of its price.

If you choose to make a straightforward order through the e-shop, delivery is free for orders over $30 each month and will arrive within 72 hours.

If your order costs less than $30, you will pay:

• $4.95 for home delivery with Colissimo or DPD,
• $3.95 for delivery to a collection point.

🌎 Japhy delivers across mainland France, Corsica, and Monaco. For other destinations, the costs may vary and will be detailed at the final stage of the order process.

What payment methods are accepted on Japhy?

Japhy accepts credit cards, Visa or Mastercard, as well as Paypal.

👉 Good to know: if you choose to pay with PayPal the first time, you won't be able to use a different payment method for future transactions. It's a bit unusual, and I've experienced this myself, so I thought I should give you a heads up.

Can I gift Japhy kibble ? 🎁

While you can’t offer a Japhy subscription, you have the option to give a gift card, which is available on the e-shop.

This card can be loaded with 4 different amounts of your choice:

• 25 AUD,
• 50 AUD,
• 75 AUD,
• 100 AUD.

It will be sent to you immediately after purchase via email and is valid for one year. If you want to make it special and print it, you can download and complete this document!

This would make a fantastic gift for someone who is passionate about their pets. If you’d like, you can pair it with a complementary gift, such as this "Dog Parent" t-shirt, available on the Japhy e-shop. There's also a feline version for cat owners! 😸

Japhy is committed! Discover the brand's values!

One of the things I loved when I discovered Japhy is the commitments made by this French company towards causes that align with my beliefs.

Japhy aims to:

Source: Japhy's website - Section "Our Mission"

😺 In terms of animal welfare, the brand makes donations to animal protection organisations.

🦮 For dog and cat owners, Japhy offers plenty of advice on their social media channels and directly in the Help section of their website. They’ve even created a podcast called "New Parents".

🌿 Finally, when it comes to ecology and ethics, the company operates in a short supply chain, exclusively within Australia. Its production process is designed to minimise waste.

What do subscribers think? Discover customer reviews on Japhy!

Reading reviews from other customers before signing up for an online subscription is a fantastic way to gauge the reliability of a company. Here’s a summary I’ve put together of the current feedback on Japhy kibble! 😉

On the Japhy website

On their website, the Japhy team offers a small selection of positive reviews along with photos.

👉 These are genuine reviews, as they come from Trustpilot, but they've been carefully chosen to highlight positive feedback. Let's see what the reality is by visiting the Trustpilot page directly.

About Trustpilot

On its website, Japhy encourages its customers to leave reviews on the Trustpilot platform. This is working well as it currently has 6211 reviews! The average rating is quite encouraging, sitting at 4.5 / 5, which is considered excellent by the site.

Here's what stands out from the feedback from subscribers:

💚 Japhy customers loved:

• The appetite of their pet (dog or cat) for the kibble,
• The overall presentation: pet's name on the kibble bag, accompanying booklet, packaging...,
• The fact that it is good for their health,
• Salmon oil to add to the kibble,
• The responsiveness of customer service,
• The little gifts,
• The value for money.

Positive review of customer service written on Trustpilot by a Japhy subscriber

❌ Japhy customers were less satisfied:

• Sometimes boxes arrive damaged during delivery,
• Prices can be a bit high for some,
• No kibble suitable for various health issues,
• It’s possible to receive the same toy twice.

Mixed review written on Trustpilot by a Japhy customer

Japhy on Social Media

As an innovative and connected start-up, the Japhy team is naturally active on social media. They share tips on how to take good care of your pets, provide updates on brand news, and bring together the Japhy community!

You can find Japhy on:

• Facebook,
• Instagram,
• TikTok, featuring some adorable videos!

👉 Check out more customer feedback, especially on Instagram, with the #japhy tag!

Is Japhy a Scam?

Japhy is a French start-up that has been around since 2017 and is based in Montreuil, just outside Paris.

The custom pet food company for dogs and cats has experienced significant success, largely due to the quality of its products and the ease of its ordering system, which positioned it at the forefront in 2021 with a capital of €1.6 billion.

Thomas Chabrier and François Puigsarbé, the co-founders of Japhy (and their pets!)

Japhy focuses on building a genuine community among its customers and offers a customer service that appears to deliver a high level of satisfaction, as reflected in the majority of reviews on Trustpilot.

You can contact the customer service by phone or through a form available in the help section. Lastly, Japhy responds to reviews left on Trustpilot, especially to offer a solution in case of any issues.

✅ Japhy is a reliable company that has gained many customers since its launch and is experiencing impressive growth. Don’t hesitate to place an order!

My verdict on Japhy ⭐⭐⭐⭐⭐

As soon as I decided to have pets at home, it was important for me to take good care of them. I bought kibble for them from the vet or a specialty pet store.

However, I was never really satisfied with those kibble brands that, despite their cost, contained numerous additives and remained quite greasy. So, I looked for an alternative, especially for my dog, Nomad, a 5-year-old Shetland Sheepdog, who often has digestive issues.

My dog Nomad

When I decided to give Japhy a go, I was pleasantly surprised by the ease of ordering, which is done through a simple questionnaire. The 15-day half-price offer really allows you to test the kibble and see if it suits your pet.

My dog has absolutely loved Japhy kibble. I transitioned him from his old kibble as recommended by the brand, and it went very smoothly. It’s now been 4 months since he's been on Japhy kibble exclusively and he's been getting sick far less often. He hasn't put on any weight, so it seems to be well-balanced. Moreover, since he’s a long-haired breed, I noticed quite quickly that his coat has become much silkier, which is a great sign of a healthy dog! It’s really reassuring! 😉

Nomad (Shetland Sheepdog) and Orion (European Cat), fans of Japhy

A month ago, I started ordering from Japhy for Orion, my 4-year-old European cat that we rescued when he was a kitten after he was abandoned. He's a difficult cat, as he had to hunt for his food when he was little and generally doesn't really like kibble.

So, I also ordered some salmon oil to drizzle over his kibble, and it worked a treat! There's no leftovers in the bowl, and he really seems to love Japhy's products.

✅ In conclusion, I highly recommend Japhy, as it keeps my pets healthy while allowing me to stay true to my values by sourcing products made in France that are transparent about their ingredients.

Japhy FAQ: I'm answering YOUR questions!

To wrap up this testimony, here's a quick FAQ! If I haven't answered your question, feel free to leave a comment so I can look into it and share the answer with you.

How can I get a Japhy promo code?

How to get in touch with Japhy?

Japhy can be easily reached by phone at 📞09 70 25 44 04 (local call charges apply), from Monday to Friday, 9:30 AM to 6:30 PM.

You can also send a message to the Japhy team through the contact form! The team is quite responsive and generally replies quickly.

Is there a commitment with Japhy?

You can cancel at any time to stop receiving your kibble.

👉 If you wish to unsubscribe after your first delivery of kibble, please note that this is only possible 6 days after you've received it, as this corresponds to the transition period for changing kibbles and truly testing Japhy.

How to Unsubscribe from Japhy?

To do this, simply head over to your CLIENT AREA, then navigate to the INFORMATION section. At the bottom of this page, you'll find a clickable link: UNSUBSCRIBE.

Next, you'll need to call the customer service number provided (specifically for this service) and request to unsubscribe. You will then receive a confirmation via email.

👉 If you prefer, you can call Japhy's customer service directly on 📞09 70 25 44 04 (local call rate applies) to save time and request your cancellation directly.

I hope this testimony has inspired you to give Japhy a try as well! If you're already on board, feel free to leave your feedback in the comments below this article to contribute your thoughts! 😉