My Opinion on POTAGER CITY: Fresh Fruits and Vegetables Straight from the Producer

All experts agree, and it's widely echoed everywhere: you should eat 5 portions of fruit and vegetables each day!

To help you diversify your diet, Potager City offers a subscription that allows you to receive a weekly basket of fruits and vegetables. And as a bonus: you’ll be supporting the local economy, as all produce comes exclusively from partnering local producers!

I have tested Potager City in the Bordeaux region for several months. Today, I’m sharing my experience with you.

What is Potager City?

💖 I Loved It

• The overall quality of the fruits and vegetables,
• The time-saving benefits of this system,
• Discovering new local producers,
• The app, which is also convenient for saving time,
• The simple kraft packaging, which is close to zero waste!

❌ I liked it less

• The price is a bit high,
• There are few collection points in rural areas.

How does Potager City work?

Potager City offers you the chance to save time on your shopping by collecting fresh fruit and vegetable baskets near your home. You can choose:

• only fruits,
• only vegetables,
• a mix of both.

The possible quantities are:

• 2.5 kg of fruit (recommended for 2 to 3 people),
• 3 kg of vegetables (recommended for 2 to 3 people),
• 4.5 kg of assorted fruits and vegetables (recommended for 2 to 3 people),
• 6 kg of assorted fruits and vegetables (recommended for 4 to 5 people).

Are these seasonal fruits and vegetables?

Absolutely! In fact, this is the primary criterion for selecting the products delivered by Potager City. There’s no way we’re going to be receiving strawberries in October or tomatoes in December! Your baskets will be composed solely of seasonal fruits and vegetables, chosen for their quality.

Potager City places great importance on the seasonal calendar

Where do the products delivered by Potager City come from?

The Potager City team strives to prioritise local products as much as possible. When you sign up, you will be asked which region you live in: this will allow us to deliver fruits and vegetables grown close to your home.

🍌 For exotic fruits, which do not grow in our latitudes, Potager City collaborates with organic partner producers. The products are sourced directly from them, and they are paid fairly for their work.

Can you add products to your order?

Of course. Once you have registered (there's no need to subscribe, just create an account with your email), you have access to the Potager City shop. This allows you to order additional products alongside your basket. These can include:

• Specific fruits and vegetables from a local producer,
• Organic eggs sold in packs of 6 or 12,
• Mixed herb bouquets,
• Flour,
• Cane sugar,
• Jams,
• Fruit juices,
• Varied savoury groceries...

👉 All this is very convenient as it allows you to pick up other responsible and local products when you collect your order, saving you the hassle of making regular trips to a health food shop, for example.

Is there a commitment with Potager City?

Not at all! You have two ordering options available to you:

• Without a subscription: in this case, you will only receive one box. This is perfect for trying it out!
• With a subscription: you will receive a box every week, but you can pause, change or cancel your subscription at any time.

How does the delivery and collection of the baskets work?

Unlike other competitors, Potager City does not deliver baskets to your home. Instead, they are dropped off at a collection point, at a nearby partner shop.

There are numerous collection points in France: over 6,300 at present! By clicking on this link, you can find the one nearest to you!

As its name suggests, Potager City is more developed in urban areas. The brand makes every effort to establish collection points in rural areas, but they are less common.

Potager City is present in major French cities, with numerous collection points.

🏢 It is also possible to have deliveries made directly to your workplace, provided your company is a partner! If you work for a company, don't hesitate to ask them about this.

What is the price of Potager City baskets? 💰

Potager City offers two different baskets, along with a £1 discount for those who choose a subscription (no commitment required).

Here are the details of the prices charged by Potager City:

It is possible to add options:

• 6 organic eggs for £3 per week,
• 125g of organic dried fruit for £3 per week.

How is the price of the baskets calculated?

Potager City is very transparent about the pricing of its baskets. The aim is to fairly compensate the producer as well as the stakeholders in the delivery chain (packaging, teams, rent, etc.).

What payment methods are available on Potager City?

You can pay using a bank card, Visa, MasterCard, or American Express. You can also use your meal vouchers with the Edenred and Swile restaurant voucher cards.

👉 It is not possible to pay for your Potager City basket using PayPal.

How to pay with meal vouchers on Potager City?

All you need is a Swile or Edenred meal voucher card. When making your payment, simply click on Meal Voucher Cards and enter your account details:

Screenshot of what will appear on the site at the time of payment

What does a Potager City basket look like? Discover it in video!

To help you better visualise an urban vegetable garden, you can watch this video:

One can see that the fruits and vegetables are varied and of high quality. The packaging is a simple, recycled, and recyclable kraft bag, making the offering accessible even to those who follow a zero-waste lifestyle.

In a basket, you will find freshly picked, seasonal fruits or vegetables (or both, depending on your choice). Since they come from local producers, they haven't travelled far to reach you. It's just like buying them at the market, but it saves you time!

Contents of a Potager City basket weighing 4.5 kg

Is the Potager City app worth it?

On its website, Potager City encourages you to download the app on your smartphone directly. It has excellent ratings, whether on Google Play or the App Store, so I decided to have a look.

What features does the Potager City mobile app offer?

Once you have created an account, it is convenient and allows you to place your orders directly, as well as view the contents of this week's basket.

You also have access to the online shop, which allows you to add grocery items (juices, jams...) or other fruits and vegetables to your order.

The app also offers you guided recipes, which are very handy for knowing how to cook the fruits and vegetables from your basket. You will also find detailed articles on all the fruits and vegetables that you can find in your basket (storage, preparation...). Finally, you will receive information about Potager City's partner producers.

How to download the Potager City app?

You can find it by following the links below:

• On Google Play for an Android smartphone,
• On the App Store for an iPhone.

✅ In summary, the app is incredibly convenient and makes it easy to manage your subscription, while also providing ideas for delicious and simple recipes!

Can you give a Potager City basket as a gift? 🎁

At present, Potager City does not offer gift vouchers. However, it is possible to give a basket by signing up, then choosing a one-off delivery without subscription. You can also add other items (eggs, jams, fruit juices, dried fruits...) by selecting them from the shop.

👪 This is a fantastic gift idea for:

• A student who cannot afford to eat well,
• Overwhelmed young parents who don't have time to go to the market,
• An elderly person living at home who would like to cook,
• A person or a couple who work long hours and would like to eat well,
• A family that wants to consume local produce and enjoy varied, balanced meals.

How to Implement Potager City in Your Business?

Would you like the company you run or work for to become a drop-off point for Potager City baskets? It's completely free, and by doing so, you enable your employees or colleagues to also enjoy the Potager City subscription.

🥭 Potager City also offers fruit baskets for £25 including VAT, which you can provide in your workplace, perhaps during coffee breaks. This allows all your employees to take balanced breaks, whilst enhancing their quality of life at work.

What do Potager City customers think? Discover their reviews!

Looking for information on other customers' reviews is a valuable source of insight before signing up for an online service. To save you time, I've conducted this survey for you and synthesised the various reviews available online regarding Potager City. 😉

On Google

Potager City has 163 reviews on Google and encourages its customers to leave feedback on this platform. While this number is not particularly high, it is sufficient to gain an initial insight into customers' opinions on the service provided. The average rating is quite positive, standing at 4 / 5.

💚 Potager City customers loved:

• The freshness of fruits and vegetables,
• The ability to consume locally,
• The option to add other products (such as eggs),
• The app,
• The recipes provided in the app,
• The time-saving benefits of this system,
• The ease of diversifying their diet.

Positive review about Potager City left by a customer on Google

❌ Customers have shown less appreciation:

• The choice of exotic fruits and vegetables that is unnecessary for some,
• The slightly high prices for those who are used to buying their fruits and vegetables at a market.

Mixed review of Potager City left on Google

About Trustpilot

At the time of writing this article, Potager City has a rating of 2.9 / 5 on Trustpilot, which is considered average by the platform. There are fewer customer reviews than on Google, with a total of 69 reviews.

This mixed review is due to several customers noticing that there are exotic fruits and vegetables in their Potager City basket. The brand explains its approach: they aim to sell predominantly French products, but occasionally include fruits and vegetables sourced from further afield. However, there are no middlemen involved, and most of these products are organic. The producer is paid a fair price that reflects the value of their work.

Some customers are also disappointed by the price, which they consider to be high. However, there is a considerable proportion of positive 5-star reviews that praise the concept and the quality of the fruit and vegetables.

Potager City on Social Media

Would you like to stay updated on the news from Potager City? Feel free to follow the team on:

• Twitter,
• Facebook,
• Instagram.

👉 In total, Potager City has nearly 115,000 subscribers who regularly share recipes and the contents of their baskets using the #potagercity hashtag!

Potager City also has a YouTube channel where you can find:

• Step-by-step recipes,
• Interviews with partner producers,
• Advertising spots featuring Potager City.

An example of a recipe from the YouTube channel Potager City: Cheddar Corn Fritters

Is Potager City a scam?

Potager City is a French company that has been operating since 2007. It is based in Lyon, France. The company is the result of a family venture, as it was founded by two brothers who wanted to provide an easy solution for eating well. In 2020, the Carrefour group acquired the start-up.

Potager City is well established in the entrepreneurial landscape and supplies baskets to numerous businesses (including some major brands) that act as intermediaries.

These major French companies are turning to Potager City

If you have any questions, you can contact Potager City using an online form or via email. There is no telephone customer service available. However, the brand is attentive to its customers and responds to reviews left on Google.

✅ Potager City is a French start-up that you can order from with complete confidence. Although we do miss the absence of a telephone customer service, the company remains responsive via messaging.

My verdict on Potager City ⭐⭐⭐⭐

Normally, I am someone who buys my fruits and vegetables from local producers at the weekly market in my neighbourhood. It takes time, but I don't want to give up on buying locally, as it aligns with my beliefs.

When I first heard about Potager City, I was captivated by the idea of buying fruits and vegetables from local producers without having to go to the market. I initially tried it for a week without a subscription, then I signed up for a few months.

As there are three of us at home (two adults and one child), I opted for the £18.90 basket (£17.90 with a subscription) of assorted fruits and vegetables. This quantity suits me perfectly for a week, but I regularly add more fruits and products (fruit juices, jams) through the shop. I don't buy my eggs through Potager City as I find the price of £3 for six eggs a bit pricey.

So far, I have always been pleased with the variety and quality of the fruits and vegetables. The very simple packaging, a recyclable kraft bag, suits me perfectly. I am also happy to continue consuming locally, but while saving a lot of time, as I no longer need to go to the market!

I wanted to subscribe my mother, who lives in the countryside, to introduce her to the concept, but unfortunately there was no collection point nearby. I was a bit disappointed... I hope there will be a collection point soon!

✅ In summary, I recommend Potager City for the quality of their fruits and vegetables, as well as their commitment to supporting local producers, even though the prices of some products can be a bit high at times.

FAQ about Le Petit Ballon: I answer YOUR questions!

👉 In this section, I will be answering the questions you have asked me about Potager City. If you can't find the answer to your query, feel free to ask me in the comments!

How to Place an Order on Potager City?

To place an order with Potager City, you must create an account. If you wish to order specific products such as fruits and vegetables, eggs, flour, or sugar, you must first have ordered a box of fruits and/or vegetables. These are only additional products that you can add to your weekly box.

Once you have selected your basket, simply go to the shop page while remaining logged in to add products individually.

How to change your box with Potager City?

The box you chose previously doesn't suit you? You can opt for a smaller, larger model or one with different contents.

To do this, simply log in to your Potager City customer account, then navigate to the section titled "ACCOUNT" at the top right, followed by "SUBSCRIPTION". You will then be taken to a page summarising the contents of your weekly order, featuring a button labelled "CANCEL / REPLACE". Just click on it to modify your shopping basket for the week. 😉

How to Access the Recipes on Potager City?

Potager City offers dozens of guided recipes to help you prepare the fruits and vegetables from your baskets with ease. You have several options to access them:

• Visit the Potager City YouTube channel to watch the step-by-step videos,
• On the homepage of the website, once you're logged in, click on "MY ACCOUNT" in the top right corner, then "RECIPE BOOK", followed by "VIEW OUR RECIPES".
• From the app, by going to the "RECIPES" tab.

👉 Through the website and the app, you can bookmark your favourite recipes so that you can return to them later.

How to obtain a voucher or promo code for Potager City?

Potager City is offering you a discount of 30% on your first order when you enter the promo code "POTAGER" at the checkout.

Does Potager City only offer organic products?

Not necessarily, as the start-up emphasises the proximity of producers. The main aim is to provide regional products. However, the goal is that as many of them as possible work organically, which is indeed the case.

The fruits and vegetables that are not native to France (such as bananas, kiwis, etc.) are predominantly organic. This also applies to the grocery items you can add to your weekly shopping basket: sugar, flour, eggs, and so on...

How does the Potager City referral system work?

Are you keen to introduce someone you know to fruit and vegetable boxes? Potager City has an exciting referral offer for you.

By visiting the homepage of the website and clicking on "MY ACCOUNT", then "REFERRALS", you will find a link that you can share with anyone who wishes to make a purchase on the site.

If your godchild plays along, they will receive 3 discount codes that will apply to their first 3 orders:

• -50% off the first item,
• -20% off the second item,
• -10% off the third item.

🤑 You also gain an advantage as you will enjoy a 50% discount on your next order!

👉 The maximum amount for this discount is £15.

How to contact Potager City? 📞

Potager City does not have a telephone customer service, but you can get in touch with the team:

• through a form available on the website,
• by email at: framboise@potagercity.fr,
• on social media: Facebook, Twitter or Instagram.

Source: Potager City on Instagram (@potagercity)

How to unsubscribe from Potager City?

You can pause your subscription in two different ways:

• Temporarily,
• Permanently.

🔸 How can I temporarily pause my subscription?

To do this, you need to go to your "MY ACCOUNT" section while logged in, then navigate to "SUBSCRIPTION". After that, head to "SCHEDULE A PAUSE". You just need to select the period during which you do not wish to receive a delivery. It's very handy for holidays! 🌴

🔸 How to Cancel Your Potager City Subscription?

To do this, you need to follow the same steps as before: click on "MY ACCOUNT", then select "SUBSCRIPTION", but this time choose "SUSPEND WITHOUT RESUMPTION".

If you would like your Potager City account to be deleted, you need to request this directly from the team using the contact form.

👉 All of these changes must take place no later than two days before the scheduled delivery of your basket in order to be considered.

I hope this experience has encouraged you to also try Potager City. Please feel free to share your thoughts on this service in the comments; I'm genuinely interested! 😉