My Take on JOONE Nappies [2024]: Are They Really Better?

When you've just had a baby, managing nappies can be quite a handful. It's only natural to want the best for your child in terms of quality, but this can be costly and isn't always easy to find in supermarkets.

To make life easier for new parents, Joone offers a subscription for natural nappies and pull-ups, delivered straight to your door. I’ve tried out this service for you, and here’s my experience!

What is the Joone nappy subscription?

💖 I Loved It

• Finding truly eco-friendly and healthy nappies,
• The quality of these nappies: no leaks, just like Pampers!,
• The time-saving benefit of a subscription: no more trips to the supermarket for nappies,
• Buying from an ethical brand: made in France, natural products,
• The adorable designs of these nappies with their customisable patterns,
• The option to return my unused nappies for a refund.

❌ I didn't like this as much

• The price is slightly high,
• No retailers nearby in my rural area.

How Does Joone Work?

Joone is a subscription service that delivers nappies tailored for your child directly to your home or to a collection point, as often as you prefer.

What nappy sizes can you order from Joone?

To support your child from birth to potty training, Joone offers you 6 sizes of nappies:

• Size 1: 2 to 4 kilograms,
• Size 2: 3 to 5 kilograms,
• Size 3: 4 to 8 kilograms,
• Size 4: 7 to 14 kilograms,
• Size 5: 10 to 18 kilograms,
• Size 6: 6 to 30 kilograms.

👉 If your baby is growing up or if you have two young children, you can mix sizes! 😉

How many nappies are in a Joone pack?

The number of nappies sent depends on the chosen size:

• Size 1: 180, which is 3 packs of 60,
• Size 2: 192, which is 3 packs of 64,
• Size 3: 162, which is 3 packs of 54,
• Size 4: 144, which is 3 packs of 48,
• Size 5: 120, which is 3 packs of 40,
• Size 6: 114, which is 3 packs of 38.

👉 The reduction in the number of nappies per pack is because as your child grows, they will need fewer nappies.

Can you choose between nappies and pull-ups?

Of course! Joone offers you 3 subscription options:

You can choose to get either nappies or just pull-up nappies. However, what the Joone brand suggests is to mix nappies and pull-up nappies. This third option includes, in each box, 3 packs of pull-up nappies and 1 pack of regular nappies.

👉 Personally, when my son was born, I chose traditional nappies, but once he started crawling at around 7 months, I switched to a mix of nappies and pull-ups. At night, I preferred to use regular nappies, while during the day, I opted for pull-ups to allow him more freedom of movement as he was learning to walk.

Can you customise nappies?

Absolutely, and it’s actually one of the unique features of Joone! Their nappies are lovely, with original designs that are perfect for babies. When you place your order, you can choose 3 different patterns from those available!

The lovely seasonal designs of Joone nappies... and there are plenty more!

👉 I often find myself talking about Joone when people see my baby's nappies: the lovely patterns spark a lot of questions!

How often are nappies delivered?

The delivery frequency is adjustable, so you'll never run out of nappies, but you won't get more than you need either. Here are the options available:

👉 If you've ended up using more nappies than expected, don't hesitate to contact Joone directly for an exceptional delivery! On the other hand, if you have surplus nappies and you have some unopened packs, you can return them to Joone for a refund!

Can you add other products to your subscription?

Yes: it is possible to add Joone wipes with organic olive oil or water for an additional 5 euros per month. It's economical, as a one-time purchase costs 9.90€. You can also add a baby face cream to your order, for example, separately from the subscription.

For just €5 a month, receive 3 packs of 32 Joone wipes!

👉 Personally, I use very few wipes, so I've never tried Joone wipes, but they appear to be of high quality, just like their other products. These are biodegradable wipes, made with 99% natural ingredients, which is very reassuring. 😉

Joone: Are their nappies truly eco-friendly and safe for my baby's health?

One of Joone's key selling points is the production of its nappies, made with natural ingredients. I'll go into all the details in the following lines! 😉

Where are Joone nappies made?

Joone nappies are made in France, specifically in Épinal, for their "iconic" range. The Origine nappy is produced in Denmark using exclusively European materials. The brand collaborates with small to medium-sized enterprises and pays special attention to ensuring the quality journey of its products.

🌍 The factory that produces Origine nappies operates 100% on renewable energy!

The Joone team is very transparent about how this nappy is made:

Source: Joone's website.

Are Joone nappies really "natural" as the brand claims?

On its website, Joone promises diapers made from 100% natural materials for the absorbent core and what comes into contact with the skin, which is much healthier than the usual diapers found in supermarkets, for instance. Their latest product, the "Origine" diaper, has been designed to be as healthy as possible.

Source: Joone's website

👉 Personally, I use the Yuka app a lot, which helps me find out if a food or hygiene product is healthy. What reassured me about Joone is that their nappies get a score of 100 / 100 on this app, meaning they contain absolutely no risky ingredients!

Who is the Joone nappy subscription for?

This subscription system is incredibly convenient for parents who want to save time and avoid filling their car boot with nappies when they go shopping. By receiving everything directly at home, you always have the necessary stock for your baby. Additionally, the ability to return excess nappies for a refund is very handy and helps to prevent waste.

However, what truly sets Joone nappies apart from the rest, in my opinion, is the brand's commitment to baby health and the environment. If you’re concerned about providing the best for your child and want them to start life using healthy products with a minimal impact on the environment, then Joone is definitely the right choice for you.

Source: Joone's website

👉 Personally, I was hesitant about using reusable nappies for a long time, as they didn’t seem very practical. With Joone, I’ve found the perfect compromise, as the nappies I use are safe for my son’s health and also easy to use in my hectic daily life as a busy mum!

What is the price of Joone nappies?

At the moment, Joone is offering a launch deal at €64.90 per pack of nappies. Normally, the price of Joone nappies is €69.90 per month, which works out to a cost per nappy of:

📦 The delivery charges are, of course, included in the price!

Can I gift a Joone subscription? 🎁

Absolutely! If you head over to the "DIAPERS" section, then click on "DIAPER SUBSCRIPTION", and scroll down a bit on the page, you'll find an option to "GIFT A SUBSCRIPTION".

This allows you to access a form that enables you to offer a subscription to new parents before helping them in the initial months or years of their baby's life.

The duration is 1 month, 3 months, or 6 months, and parents can choose the appropriate nappy size for their child, as well as the patterns.

Parents can receive an email immediately informing them about their gift, or you can present it to them yourself later on, perhaps for a special occasion.

👉 You can also give a gift card for Joone, which parents can use to buy exactly what they need (nappies, baby products, etc.).

How to give a Joone gift card?

You can find it in the "NEWBORN GIFTS AND GIFT SETS" section under "BABY".

Source: Joone's website

Three amounts are available: €50, €80, and €140. Once you purchase the gift card, it will be sent to you by email, and you can then print it. It will provide you with a code that can be entered in the "promo code or gift card" box at checkout to apply the corresponding discount. It can be used multiple times and has a validity period of one year.

Looking to make an impression? Treat someone to a Joone baby gift set!

The brand offers kits for new parents to care for their baby and explore Joone products. These kits may include nappies, of course, with choices for size and patterns, as well as items like wipes or liniment. The website provides a wide range of options, here are a few examples:

👉 There are many other Joone gift sets available, such as a changing bag, a travel pouch, clothes, and more! Personally, I find these gift kits really tempting, especially if a baby is born near me, as they allow parents to explore Joone products and are absolutely lovely.

Explore the other products offered by Joone

As I’ve mentioned earlier, Joone doesn’t just make nappies! It’s a brand that has specialised in creating hygiene products for babies and mums. Let me quickly introduce their range, which I’m really a fan of!

For Baby 👶

Joone offers a comprehensive range of essential hygiene products for when you have a baby: liniment, cleansing gel, moisturising lotion, nappy cream, cotton pads, wipes, and suitable shampoo... All are made to Joone's stringent standards to ensure the health of your little one.

You can also find lovely clothes on the site in the simple and timeless style that defines the brand:

For slightly older children 👦👧

Joone helps your child in learning to be potty trained with their first underwear. The brand offers 100% cotton pants and boxers, made in France.

I also invite you to explore the "My 1st..." range that I've just started using with my son. These are natural hygiene products tailored to the specific needs of young children.

For the mum or mum-to-be 🤰🤱

Joone also thinks of us, the mums, with products specifically designed for pregnancy, as well as for the special care needed after giving birth. Among their selection, I particularly noticed:

• A stretch mark treatment kit for €59.90,
• A hair supplement to promote hair regrowth after childbirth for €22.90,
• Herbal teas to support breastfeeding for €12.90.

The brand also offers natural and eco-friendly intimate hygiene products, following the same philosophy as their baby products.

🎁 Because we don’t always consider the specific needs of new mums, I believe that gifting these products can be a brilliant idea. Joone offers gift sets like those for babies, but that are specifically designed for their mums! 😉

What do Joone customers think? Check out the reviews from subscribing parents!

Joone is a brand that is very open about the quality and craftsmanship of its products. However, to know if they truly meet your expectations, especially from a practical standpoint, it's best to look into customer reviews. To save you some time, I’ve done the research for this article and I’m offering you a summary of the feedback I found! 😉

On the Joone Website

The site highlights positive customer reviews and boasts a total of 80,000 customers, which reassures us about the brand's credibility. Here are some testimonials:

Source: Joone's website

On the Consobaby.com Website

Consobaby is a verified review site dedicated to early childhood, bringing together a community of nearly 4.5 million parents. It’s the site where I found the most testimonials about Joone, with no less than 184 reviews at present. The average rating is 4.7 / 5, with a very impressive proportion of positive reviews, which is truly encouraging!

Source: Consobaby.com

💚 Joone customers loved:

• The overall quality of the nappies,
• The fact that they are more eco-friendly than traditional nappies,
• The absence of leaks during use,
• The designs,
• The comfort for the baby (minimal redness or rashes),
• The delivery service that ensures you never run out of nappies,
• The discounts available to subscribers.

Example of a positive review for Joone left on the Consobaby website

❌ They liked it less:

• Issues with leakages that can occur for babies sleeping on their tummy,
• The cost may be a bit high for some,
• If you're not around to receive the parcel, it can be challenging to arrange a re-delivery on a Saturday (though there's an option for delivery to a collection point).

About Trustpilot

Currently on this platform, there are 16 reviews, with an average rating of 3.5 / 5.

There is a fairly high proportion of satisfied customers with the quality of the nappies, their practicality, the designs, and the fact that they are good for their baby’s health.

Unhappy customers aren't complaining about the quality of the nappies, but rather about the products for mums: dietary supplements, moisturising creams... that they feel aren't as effective as those from other brands. Issues related to delivery are also mentioned (particularly delays), but this represents only a small proportion of customers.

About Poulpeo

The cashback site Poulpeo has 10 reviews for Joone, all rated 5 stars. Additionally, it offers €6 cashback that can be combined with Joone deals, which is quite appealing.

On this platform, customers praise not only the quality of the nappies but also the speed of delivery and the eco-friendliness of the brand.

Joone on Social Media

Do you want to stay updated on the latest news from Joone? Would you like to connect with the customer community and enjoy exclusive offers? You can follow the brand on:

• Instagram,
• Facebook,
• Twitter,
• Pinterest.

👉 Check out what customers are saying with #lifeinjooone!

The brand also has a YouTube channel where you can find tutorial videos, behind-the-scenes reports about the brand, pregnancy stories, and plenty of other information about the brand.

Presentation video of Joone's missions and commitments published on the brand's YouTube channel

Is Joone a scam?

Joone (SAS Noo corp) is a French start-up founded by Carole Juge-Llewellyn in 2017. The brand has achieved great success and is now present in over 28 countries.

In 2017, the brand published a toxicological analysis of its nappies to assure its customers that they were safe for babies. This effort was recognised when the organisation 60 million consumers named Joone the best brand of infant nappies in 2018.

Indeed, Joone nappies are Ecocert certified (organic farming) and have received numerous awards demonstrating their quality:

From a customer service perspective, the brand can be contacted through social media or by using an online form on their website. Unfortunately, there is still no phone support available, but the Joone team appears to be quite responsive.

✅ Joone is a French brand that has enjoyed significant success in recent years, offering great transparency about the ingredients in its products. So, you can order with confidence!

My Verdict on Joone ⭐⭐⭐⭐

To wrap up this reflection on my experience with Joone, I’d like to share an honest testimonial about what I liked and didn’t like about this brand.

I came across Joone while doing some research after the birth of my son regarding nappy quality and their composition, after watching a report that indicated that big brand nappies could contain toxic substances. Initially, I hesitated to switch to reusable nappies, but since I work and my son often goes to creche, I thought it would be quite complicated.

When I discovered the Joone website, I was reassured by the brand's transparency regarding the composition of their nappies and the other baby products they offer. My first order went very smoothly. My son was 4 months old at the time and weighed about 7 kilograms, so I opted for size 3 nappies, which were a perfect fit.

Compared to the big supermarket brands, I haven't noticed any difference when it comes to leaks, but I quickly realised that my baby's redness has reduced since I started using Joone nappies. Nowadays, I order about one pack a month, and that works perfectly for me. As my son is nearly one year old, I had to change the size, and that went very smoothly as you can mix the sizes.

I love customizable designs that are playful for children and that everyone finds adorable. For my orders, I've chosen a mix of pull-up pants and traditional nappies: I use pull-up pants for my baby during the day and traditional nappies for night-time and naps.

Finally, I've just started to test the first toothpaste and cleansing foam launched by Joone. So far, I'm finding these products really pleasant to use and they're very well tolerated by my baby's skin.

✅ In conclusion, I plan to stick with Joone until my son is fully potty trained. Although the nappies are a bit pricier, the quality really shows, and I feel reassured by their ingredients. I would recommend them 100%!

FAQ about Joone: I answer YOUR questions!

👉 In this section, you will find the answers to the questions you may have about Pandacraft. If your question isn't answered here, feel free to ask it in the comments so I can see it and add it to this list! 😉

How to Put on a Joone Nappy?

Putting on a Joone nappy is really straightforward. Here’s an explanatory video from the brand about their classic nappies:

When it comes to nappies, as your baby starts to grow a little, the process becomes even simpler:

Where to buy Joone nappies?

You can purchase them directly from the Joone website, but there are also local retailers in your area (pharmacies, specialist shops for children's products, etc.).

📍 Find the nearest retailer to you by clicking this link!

Why Choose Joone?

At the heart of Joone lies a genuine desire for transparency, enabling parents to provide the best for their children.

The brand's founder, Carole Juge-Llewellyn, previously created a social network for expectant and new parents to discuss the products they use daily to care for their baby. Joone was born out of this initiative, aiming to meet the needs of young parents seeking information about the products they purchase.

Finally, the monthly subscription and home delivery or collection point system allows you to spend more time enjoying moments with your family rather than dealing with logistics.

How many wipes are in a Joone pack?

There are 32 wipes in a packet of Joone. To determine how many to order each month, the trick is to take as many packets of wipes as the number of nappies used each day.

Is there a referral programme at Joone?

Absolutely! When you place your second order with Joone, you'll receive a referral code by email that you can share with expectant parents looking to sign up with Joone. This code allows you to earn €10 for each person you refer for the nappy subscription, and your referee gets the same benefit.

👉 For this to work, the code needs to be entered in the promo code box at the checkout. It cannot be used in conjunction with another promo code.

Source: Joone's website

How to get a Joone promo code?

There are several options available for you to enjoy discounts at Joone:

• Provide or benefit from a referral, as explained earlier, to earn €10,
• Take advantage of Poulpeo’s cashback offer that allows you to accumulate €6 on your order.

Are there discounts for twins or triplets at Joone?

Yes, if you have several children of the same age, Joone offers you a 30% discount on your subscription. To take advantage of this, please follow these steps:

👉 You can also avail of a discount if you have multiple young children. To do this, simply get in touch with the Joone team through the contact form on their website.

Can you get a refund for unused Joone nappies?

Yes, and it helps to prevent wastage! This applies only to unopened and intact packs of nappies, provided that the packaging is not damaged.

How to return unused Joone nappies?

🔸 If you're a subscriber

Joone covers the cost of returning orders for up to 3 months after you receive them. If more than 3 months have passed, the return costs will be your responsibility.

To request a refund, log into your CUSTOMER ACCOUNT, then go to MY ORDERS, and select REQUEST A RETURN. You’ll be able to generate a return label to attach to your parcel and drop it off at a collection point.

👉 Your nappies will be refunded within approximately one month.

🔸 If you're not subscribed

You can return your item within 14 days of receiving it. To do this, simply fill out this form.

Source: @JooneParis on Facebook

How to get in touch with Joone?

The Joone team is available:

• By email at love@joone.fr,
• Through the contact form available on the website,
• Through social media: Twitter, Instagram, or Facebook.

📞 At the moment, Joone does not have a telephone customer service line.

Is there a commitment with Joone?

No, you can unsubscribe at any time simply by asking.

How to unsubscribe from Joone?

To pause your subscription, you need to adjust the delivery frequency. You can do this from your ACCOUNT AREA by going to SUBSCRIPTION, then EDIT, and finally selecting DELIVERY DATE AND FREQUENCY at the bottom left.

👉 To delete your account, you'll need to get in touch with customer service by following the instructions in the previous lines.

I hope this testimony has encouraged you to try Joone! Go on, there's no commitment involved, and these are truly quality products for your little one. And if you're already a customer, I’d love to hear your thoughts in the comments. 😉