My Take on SMARTBOX: The Truth About This Gift Box! 🎁

Sometimes, you may need to give a gift to someone, but inspiration just doesn’t strike. In that case, ready-to-use gift boxes can be an excellent alternative.

I had the opportunity to gift a Wonderbox package to my partner six months ago so we could choose a getaway to enjoy together. In the following lines, I’m sharing my honest feedback about this experience!

What is Smartbox?

👍 I Loved It

• The very many gift options,
• Giving beautiful memories instead of a material item,
• The shared experience made possible by the box,
• The ease of booking,
• Free delivery to a pickup point near me,
• Affordable prices for future gifts,
• The ability to exchange and extend if needed.

❌ Areas for Improvement

• You should allocate time to choose your stay or activity,
• It’s important to inform the provider that you’re paying with a Wonderbox.
• You can only extend the box once.

Source: Facebook (@wonderbox.fr)

How Does the Smartbox Work?

Wonderbox “Weekend for Two” at $59.90

Source: Wonderbox.com

🔸 The E-Gift Box

This is a digital version of the gift box mentioned above. This gift box is sent via email to the buyer or the recipient in PDF format within 15 minutes of purchase.

👉 This solution is right for you if:

• You want to give a last-minute gift,
• You won’t be meeting the gift recipient in person,
• You want to create a surprise for someone on a specific day (for example, on their birthday).

🔸 The Custom Box

This is a complete gift box

Wonderbox is a gift box system that operates similarly to the “Good for…” vouchers that were once popular. The recipient receives a themed box of a certain value, which corresponds to a unique experience to enjoy from a selected range. It is up to the person receiving the gift to choose and book using the catalog provided in the box.

What are the different options for Wonderbox gift sets?

Wonderbox offers 4 different packages. You can choose the one that best fits what you’re looking for.

🔸 The Gift Box

This is the classic Wonderbox, which can sometimes be found in supermarkets or large cultural stores. This gift box comes in a sleek black and gold case and includes:

• A small catalog showcasing the available services,
• A gift card that matches those services.

👉 This option is perfect for you if:

• You want to present your gift with a beautiful package,
• You would like the recipient to have direct access to a booklet that lists all the activities.

and customizable that you can create yourself on the Wonderbox website. You can select the activities you want, add a message, and even choose the design of your case.

👉 This wonder box is perfect for you if:

• You don’t want to give a generic gift,
• You’re looking to create a special surprise for a particular occasion,
• You want a gift that can be either presented in a box or sent via email,
• You already have a small idea of the activities you’d like to offer the recipient of your Wonderbox.

🔸 The Perfect Freedom Gift

This last option corresponds to a gift card valid for the 140,000 activities offered by Wonderbox. It amounts to between $30 and $50 that can be credited towards the activity chosen by the recipient.

Wonderbox Freedom Gift Voucher – Starting at $30

Source: Wonderbox.com

👉 This option will be ideal for you if:

• You want to give the recipient of the gift the freedom to choose,
• You prefer a digital gift that can be sent via email,
• You are not very familiar with the tastes and preferences of the gift recipient.

How to Order on the Wonderbox Website?

To select the gift box you want to give, simply go to the homepage and then choose the category that interests you from the following options:

• Weekend getaways: spa retreats, romantic getaways, unique accommodations, overnight stays in a castle…
• Sports and adventure: skydiving, driving experiences, hot air ballooning, paragliding, bungee jumping…
• Culinary experiences: restaurants, tastings, cooking classes, wine tasting…
• Wellness: treatments, massages, spa days, weight loss programs, fitness…
• Leisure and entertainment: theater, concerts, movies, comedy shows…

Source: Wonderbox.com

Once you’ve selected the category, all that’s left to do is choose the gift box you’d like to give, based on the services offered and the price.

Source: Wonderbox.com

Next, you can add the product to your cart, and then click on “View My Cart.” After that, fill out the order form with the required information:

• Format selection: gift box or e-gift box,
• Message to accompany the gift,
• Optional: premium gift bag, choice of design…
• Delivery method: express, standard shipping, or pickup point,
• Delivery address,
• Billing information.

✅ Once your order is confirmed, you will receive a confirmation email! If you don’t see it, please check your spam folder and feel free to contact customer service at 09 70 25 40 90 (local call rate, Monday to Friday from 9 AM to 7 PM and Saturday from 9 AM to 6 PM).

How to Book with a Wonderbox?

To book your Wonderbox, you must first choose your activity:

• By checking the list of providers in the booklet provided (physical box only),
• By visiting the Wonderbox website and then going to the “I have a Wonderbox” section in the menu.

Source: Wonderbox.com

Next, once you’ve chosen your activity, contact the provider and let them know that you’d like to pay with a gift box. They will typically ask you for the number of your gift voucher in return.

Source: Wonderbox.com

🌴 If this is a stay, you can contact Wonderbox’s booking assistance service at the following number: 09 77 40 41 41, at the cost of a local call.

Finally, when you arrive at your destination, you will be asked to present your gift voucher. If it was sent to you via email, make sure to print it out in advance! The provider you choose will then record the unique code to get reimbursed by Wonderbox. All that’s left for you to do is enjoy!

How long is the box valid?

Wonderbox gift sets are valid for 3 years and 3 months. If this period expires and you haven’t had the chance to enjoy your activity yet, you can extend it. Please note that it is essential to do this before the expiration date.

To extend your Wonderbox, simply visit the brand’s website. Then, scroll to the bottom menu to select the page titled “Exchange and Extension“. Next, choose “I want to exchange it” and follow the instructions provided.

Source: Wonderbox.com

How to redeem a Wonderbox?

You received a Wonderbox as a gift and you would like to exchange it for another box? That’s absolutely possible, and it will allow you to enjoy an experience that you truly love.

To do this, simply visit the Wonderbox website, and as mentioned earlier, go to the “Exchange and Extension” section, which is located at the very bottom of the homepage, in the footer. Then, instead of clicking on “I want to extend it,” just select the option on the left (“I want to exchange it”) and follow the prompts.

👉 Whether you want to exchange it or extend it, I recommend that you register your Wonderbox gift card as mentioned earlier, so you can take advantage of these rights just in case.

Source: Wonderbox.com

How is Wonderbox Different from Other Gift Box Services?

Wonderbox has several competitors, such as Smartbox and DakotaBox. Here’s what sets these companies apart:

• Wonderbox is a 100% French company, while most of its competitors are based overseas,
• The customer service team is located in Paris and is not outsourced abroad,
• Wonderbox gift boxes are valid for 3 years and 3 months, compared to just 3 years with the main other gift box sellers,
• Wonderbox is the only company that offers a custom box as I described a few paragraphs earlier.
• The range of activities at Wonderbox is slightly smaller than that of Smartbox, but there are still 140,000 options available… plenty to find something you’ll love!

Source: Wonderbox.com

Who is Wonderbox for?

Wonderbox is a convenient solution:

🌍 For those who want to give a gift to someone who lives far away,

❓ When you want to please someone whose tastes you’re not very familiar with,

🎉 To celebrate a special occasion (birthday, wedding, etc…),

👨‍💼 To give to an employee or a colleague,

🎁 When you prefer to give the gift of a memorable experience instead of a bulky item…

🌴 To gift a trip to share (with a partner, friends, or family…),

🤸‍♀️ To introduce an activity to a friend or loved one.

What Are Wonderbox Prices?

The prices of Wonderbox depend on the selected gift box. They start at as low as $10 with the gift vouchers and can go up to $1250. In the table below, you’ll find the prices of some of the brand’s popular gift boxes!

Are there shipping fees with Wonderbox? 🚚

Most of the time, the delivery of your Wonderbox is free. Of course, if it’s an e-gift box, the email delivery is complimentary. For physical gift boxes, home delivery and delivery to a pickup point within 48 to 72 hours are free. This is a tracked delivery, and you will receive the details via email once your order is placed!

If you want to receive the package by the next day, you can choose the express shipping option during checkout. In this case, you’ll need to add $8 to your total cart amount.

Student? Here’s How to Save Money! 🤑

With Student Beans, you can get an 8.5% discount on an e-gift card if you’re a student. To take advantage of this offer, simply sign up at studentbeans.com, verify your student status, and then receive your secret code to enter at checkout.

Source: Studentbeans.com

Find the Perfect Gift with the “Gift Idea” Tool!🎁

Out of gift ideas? Wonderbox offers a gift idea generator that I find really useful.

By clicking on this link, you’ll discover personalized suggestions tailored to the recipient of your gift! 😉

Gift Ideas for Women at Wonderbox

Source: Wonderbox.com

What Do Customers Think About Wonderbox?

The Wonderbox gift box is quite well-known among the general public, as it is sold in many retail stores. As a result, there is a large number of reviews from people who have tried it available online. To help you sort through them, I’ve put together a brief summary of these testimonials.

On the Trustpilot Platform

Wonderbox currently has nearly 30,000 reviews on Trustpilot, and that number is rapidly increasing! This is a great indicator of customer satisfaction, which appears to be quite positive, as the average rating is 3.8/5.

Source: Trustpilot.com

Let’s take a look together at what justifies this rating:

💚 Customers Loved It

• The wide range of choices available,
• The simplicity of the concept for a quick gift,
• The ability to easily switch boxes,
• The quick shipping of the box,
• The price ranges that fit every budget.

Positive reviews from Wonderbox customers shared on the Trustpilot platform

❌ They liked it less

• The unavailability of certain locations during busy times (like weekends),
• The requirement to make reservations by phone.

Customer review of their Wonderbox experience left on Trustpilot

About Igraal

Wonderbox also has a large number of reviews on the Igraal site, totaling 1,552 to date, with an impressive average rating of 4.5 out of 5.

Source: Igraal.com

Customers are generally very satisfied with the selection offered and the delivery of the box. They are thrilled to have quickly found a beautiful gift for a loved one.

Those who are somewhat less satisfied also report the difficulty of finding available booking dates during busy times, such as long weekends or school vacation periods.

Wonderbox on Social Media

You can find the latest products from Wonderbox and plenty of gift ideas on this company’s social media channels:

• Instagram,
• Facebook,
• Twitter.

👉 To explore testimonials from people who have tried this gift box concept, feel free to follow #wonderbox!

Source: Instagram (@wonderbox.fr)

Is Wonderbox a Scam?

Unlike its main competitors, Wonderbox is a 100% French company. It is a simplified joint-stock company, founded in 2008 and based in the 15th arrondissement of Paris.

Source: company.com

This is a major player in the boxes and gift box industry: Wonderbox operates in 13 countries and generated over 240 million euros in revenue in 2021.

Like any major online retail company, Wonderbox has a dedicated customer service team that can be reached via phone and email. The brand also pays attention to reviews left on the Trustpilot platform and takes the time to respond in case of issues, inviting you to contact their customer service directly.

✅ Wonderbox is a well-established French company that has been a prominent player in the market for a long time and has achieved significant success: you can order with confidence, this is not a scam or a financially troubled business.

My Verdict on Wonderbox ⭐⭐⭐⭐

A few months ago, I had the chance to buy a Wonderbox gift set to give to my partner for his birthday. This allowed me to choose the gift box myself, present it to him, and even get to try it out together! Let me share this experience with you!

Was it easy to order a Wonderbox gift box?

I chose Wonderbox because it was a French brand that I was familiar with. The boxes available at the supermarket near me were very generic, so I preferred to go directly to the website for more options. I didn’t want to just give a “voucher for a weekend”; I wanted something a bit more personalized.

Source: Wonderbox.com

I wanted a trip focused on wine and oenology, which are passions of my partner. So, I searched the website in the appropriate category and found a “Wine Tasting Getaway” package that includes:

• One night with breakfast,
• A tasting and/or a tour of a winery or estate.

Source: Wonderbox.com

👫 This offer, like many other Wonderbox gift sets, was of course for two people.

When placing my order, I was able to customize my gift box, add a personal note, and choose the presentation style: I really enjoyed being able to add a touch of originality to my gift.

How was the delivery of the Wonderbox?

The delivery was very fast, and I received the package quickly at home. I chose a physical box because I wanted to give it as a real gift to my partner. I’m very satisfied!

Our Wine Tasting

Was the recipient able to book easily?

The online booking system on the website seemed quite easy to use. However, it did take some time to explore all the available options.

Additionally, we originally wanted to leave on the Ascension weekend, but when we reached out to the service providers, we found no availability. So we decided to go this summer, and we had a fantastic stay.

The Château des Faures in Puisseguin (33) where we spent our stay

👉 If I had just one piece of advice, it would be to definitely inform the service provider that you are booking with a Wonderbox. This will save you time trying to make a reservation only to be turned away at the payment stage. Many service providers have specific availability for Wonderbox customers.

✅In summary, we are pleased with our experience with Wonderbox, both in terms of the purchase and the shared stay. The options to customize your gift through the website really make a difference! 😊

Wonderbox FAQ: Your Questions Answered!

To help you out, here’s a final section that addresses the main questions you might have about the Wonderbox. If you can’t find your answer, feel free to leave a comment! 😉

Can you combine two Wonderbox vouchers?

It is theoretically possible to combine two Wonderbox gift vouchers to exchange them for one of greater value. Since this is a specific request, I recommend that you call customer service directly at 09 77 40 41 41, available Monday to Friday from 9 AM to 7 PM and Saturday from 9 AM to 6 PM.

Source: Instagram (@wonderbox.fr)

How to Check the Validity of a Wonderbox?

To do this, the easiest way is to visit the Wonderbox website and register by clicking on “I have a Wonderbox.” You will then be able to create a customer account where you can check the validity of your Wonderbox.

👉 If you have already registered your Wonderbox on the website, simply log in to your customer account!

How to Activate a Wonderbox?

Your Wonderbox is active from the moment of purchase and is valid for three years and three months. If you would like to book a service, I recommend checking the available options in the booklet or on your Wonderbox online account, and then contacting the provider you’re interested in to make a reservation.

Source: Instagram (@wonderbox.fr)

Can you get a refund for a Wonderbox?

No, it is not possible to get a refund for a Wonderbox. However, you can exchange it for another one if you don’t like it, or extend it if you cannot use it within the allotted time (3 years and three months after the purchase date).

How to Contact Wonderbox by Phone?

Wonderbox has a French customer service available from Monday to Friday, 9 AM to 7 PM, and Saturday from 9 AM to 6 PM. You can reach them at 09 77 40 41 41, and there are no extra charges for the call.

📧 You can also send a message by going to the “contact us” section in the FAQ on the website.

In summary, Wonderbox is truly a simple and effective gift solution that allows you to bring joy while saving time! If you’ve tried it before, I’d love to read your personal opinion in the comments! 😉