My Take on POTAGER CITY: Fresh Fruits and Vegetables Straight from the Farmer

All the experts agree on this, and you hear it everywhere: you should eat 5 servings of fruits and vegetables a day!

To help you diversify your diet, Potager City offers a subscription service that allows you to receive a basket of fruits and vegetables every week. And as a bonus: we support the local economy, as all produce comes exclusively from partnering local producers!

I tried Potager City in the Bordeaux region for several months. Today, I'm sharing my experience with you.

What is Potager City?

💖 I loved it

• The overall quality of fruits and vegetables,
• The time-saving benefits of this system,
• Discovering new local producers,
• The app, which is also handy for saving time,
• The simple kraft packaging, which is close to zero waste!

❌ What I Liked Less

• The pricing is a bit high,
• Limited pickup points in rural areas.

How Does Potager City Work?

Potager City lets you save time on your grocery shopping by collecting fresh fruit and vegetable baskets near your home. You can choose:

• only fruits,
• only vegetables,
• a mix of both.

The possible quantities are:

• 2.5 kg of fruits (recommended for 2 to 3 people),
• 3 kg of vegetables (recommended for 2 to 3 people),
• 4.5 kg of assorted fruits and vegetables (recommended for 2 to 3 people),
• 6 kg of assorted fruits and vegetables (recommended for 4 to 5 people).

Are they seasonal fruits and vegetables?

Absolutely! In fact, this is the primary criterion for selecting products delivered by Potager City. There’s no way you’ll be receiving strawberries in October or tomatoes in December! Your baskets will be filled solely with seasonal fruits and vegetables, chosen for their quality.

Potager City places great importance on the seasonal calendar

Where do the products delivered by Potager City come from?

The Potager City team strives to prioritize local products as much as possible. When you sign up, you will be asked which region you live in: this will help us deliver fruits and vegetables that are grown close to your area.

🍌 For exotic fruits that don't grow in our region, Potager City collaborates with organic partner producers. The products are sourced directly from them, ensuring they are fairly compensated for their efforts.

Can we add products to our order?

Sure thing. Once you're registered (there's no need to subscribe, just create an account with your email), you can access the Potager City shop. Here, you can order complementary products along with your shopping basket. These could include:

• Specific fruits and vegetables from a local producer,
• Organic eggs sold in packs of 6 or 12,
• Herb bundles,
• Flour,
• Cane sugar,
• Jams,
• Fruit juices,
• Assorted savoury groceries...

👉 This is really convenient because it allows you to collect other responsible and local products while picking up your basket, saving you trips to an organic store, for example.

Is there a commitment at Potager City?

Not at all! You have two ordering options available:

• No subscription: in this case, you'll only receive one basket. It's perfect for trying it out!
• With subscription: you get a basket every week, but you can pause, change, or cancel your subscription at any time.

How does the delivery and collection of the baskets work?

Unlike some other competitors, Potager City does not deliver baskets directly to your home. Instead, these are dropped off at a nearby collection point, usually at a partner merchant.

There are many pickup points in France: over 6,300 at the moment! By clicking on this link, you'll find the one closest to you!

As the name suggests, Potager City is more developed in urban areas. The brand is trying its best to establish pick-up points in rural areas, but these are less common.

Potager City is available in major cities across France, with multiple collection points.

🏢 You can also get delivery directly to your workplace if your company is a partner! If you work in a company, don’t hesitate to ask them about this.

What’s the price of Potager City baskets? 💰

Potager City offers two different baskets, along with a S$1 discount for those who choose a subscription (no commitment required).

Here are the details of the prices offered by Potager City:

You can add options:

• 6 organic eggs at S$3 per week,
• 125g of organic dried fruits at S$3 per week.

How is the price of baskets calculated?

Potager City is very clear about the pricing of their baskets. It aims to fairly compensate the producers as well as the delivery chain participants (packaging, teams, rent...).

What payment methods are available on Potager City?

You can pay using credit cards, Visa, MasterCard, or American Express. You can also use your meal vouchers with Edenred and Swile meal voucher cards.

👉 You cannot pay for your Potager City basket using PayPal.

How to Pay with Meal Vouchers at Potager City?

All you need is a Swile or Edenred restaurant voucher card. When it comes to payment, simply click on Restaurant Voucher Cards and enter your account details:

Screenshot of what will appear on the site during checkout

What does a Potager City basket look like? Find out in the video!

To help you better visualize a City garden basket, you can watch this video:

Here, you'll find that the fruits and vegetables are diverse and of high quality. The packaging is a simple recycled and recyclable kraft bag, making the offerings accessible even to those who are trying to live a zero-waste lifestyle.

In a basket, you will find freshly harvested and seasonal fruits or vegetables (or both, depending on your choice). Since they come from local producers, they haven't traveled far to reach you. It's just like buying them at the market, but it saves you time!

Contents of a 4.5 kg Potager City basket

Is the Potager City app worth it?

On its website, Potager City encourages you to download the app on your smartphone. It has received great ratings on both Google Play and the App Store, so I decided to check it out.

What are the features of the Potager City mobile app?

Once you’ve created an account, it’s super convenient as it allows you to place your orders directly, and also to view your shopping basket for the week.

You also have access to the online store, which allows you to add grocery items (like juices, jams...) or other fruits and vegetables to your order.

The app also offers you guided recipes, which are very useful for cooking the fruits and vegetables in your basket. You will also find detailed articles about all the fruits and vegetables you can discover in your basket (storage, preparation...). Lastly, you will receive information about the partner producers of Potager City.

How to download the Potager City app?

You can find it by following the links below:

• Available on Google Play for your Android smartphone,
• Also on the App Store for your iPhone.

✅ In summary, this app is super handy for managing your subscription, while also helping you discover delicious and easy-to-make recipe ideas!

Can we give a Potager City basket as a gift? 🎁

Currently, Potager City does not offer a gift card. However, you can give a basket by signing up, then choosing to send it without a subscription. You can also add other items (eggs, jams, fruit juices, dried fruits...) by selecting them from the store.

👪 It’s a great gift idea for:

• A student who struggles to afford good meals,
• Overwhelmed young parents who have no time to go to the market,
• A senior living at home who wants to cook,
• An individual or couple who work long hours and want to eat well,
• A family looking to enjoy local produce and balanced, varied meals.

How to Implement Potager City in Your Company?

Do you want the company you run or work for to become a pickup point for Potager City baskets? It's completely free, and by doing so, you allow your employees or colleagues to enjoy the benefits of the Potager City subscription as well.

🥭 Potager City also offers fruit baskets for S$25 inclusive of GST, which you can provide at your workplace, perhaps for coffee breaks. This allows all your employees to enjoy healthier breaks, while enhancing their overall well-being at work.

What do Potager City customers think? Check out their feedback!

Looking for feedback from other customers is a great way to gather valuable information before signing up for an online service. To save you time, I’ve conducted this research for you and summarised the various reviews available online about Potager City. 😉

On Google

Potager City has 163 reviews on Google and encourages its customers to leave feedback on this platform. While this number isn't huge, it’s enough to provide a preliminary insight into customer opinions about the service offered. The average rating is quite positive, standing at 4 / 5.

💚 Potager City customers loved:

• Freshness of fruits and vegetables,
• The ability to consume local products,
• The option to include other items (like eggs),
• The app,
• The recipes provided in the app,
• The time-saving benefits of this system,
• Being able to easily diversify their diet.

Positive review about Potager City left by a customer on Google

❌ Customers were less satisfied:

• The selection of exotic fruits and vegetables which may not be necessary for everyone,
• The slightly higher prices for those who are used to buying their fruits and vegetables at a market.

Mixed review of Potager City left on Google

About Trustpilot

As I write this article, Potager City has a rating of 2.9 / 5 on Trustpilot, which is considered average by the platform. There are fewer customer reviews compared to Google, with a total of 69 reviews.

This mixed feedback comes from several customers noting the presence of exotic fruits and vegetables in their Potager City baskets. The brand clarifies its approach: it aims to sell primarily French products, but occasionally includes fruits and vegetables from further afield. However, there are no middlemen involved, most of these products are organic, and the producers are paid a fair price that reflects the value of their work.

Some customers are also disappointed with the price, which they find to be quite high. However, there is a good proportion of positive 5-star reviews that praise the concept and the quality of the fruits and vegetables.

Potager City on Social Media

Would you like to stay updated on the latest news from Potager City? Feel free to follow the team on:

• Twitter,
• Facebook,
• Instagram.

👉 In total, Potager City has nearly 115,000 subscribers who regularly share recipes and their basket contents using the #potagercity hashtag!

Potager City also has a YouTube channel where you can find:

• Step-by-step recipes,
• Interviews with partner producers,
• Advertisements showcasing Potager City.

An example of a recipe from the Potager City YouTube channel: Cheddar Corn Fritters

Is Potager City a Scam?

Potager City is a French company that has been around since 2007. It is based in Lyon, France. This venture is the result of a family journey, as the company, which now has nearly a hundred employees, was founded by two brothers who wanted to provide an easy solution for healthy eating. In 2020, the Carrefour group acquired the start-up.

Potager City is well established in the business landscape and distributes baskets to numerous companies (including major brands) that serve as a relay.

These big French companies are turning to Potager City

If you have questions about customer service, you can contact Potager City through an online form or via email. There is no telephone customer service available. However, the brand is attentive to its customers and responds to reviews left on Google.

✅ Potager City is a French start-up that you can confidently order from. While we do miss having a phone support service, the company remains responsive through messaging.

My Verdict on Potager City ⭐⭐⭐⭐

Usually, I buy my fruits and vegetables from local producers at my neighbourhood's weekly market. It takes time, but I don’t want to give up on buying local, as it aligns with my beliefs.

When I first heard about Potager City, I was intrigued by the idea of buying fruits and vegetables from local producers without having to go to the market. So, I initially tried it for a week without a subscription, and then I subscribed for a few months.

Since there are three of us at home (two adults and one child), I've chosen the varied fruit and vegetable basket for S$18.90 (S$17.90 with a subscription). The quantity is just right for a week, but I often add extra fruits and products (like fruit juices and jams) from the store. I don't buy my eggs from Potager City as I find the price of S$3 for 6 eggs a bit expensive.

So far, I have always been happy with the variety of fruits and vegetables as well as their quality. The very simple packaging, a recyclable kraft bag, suits me perfectly. I'm also glad to continue consuming local produce, but while saving a lot of time, since I no longer need to go to the market!

I wanted to subscribe my mother, who lives in the countryside, to introduce her to the concept, but unfortunately, there was no pickup point near her home. I was a bit disappointed... I hope there will be a pickup point soon!

✅ In summary, I recommend Potager City for the quality of their fruits and vegetables, as well as their effort to support local producers, even though the prices for some products can be a bit on the high side.

Frequently Asked Questions about Le Petit Ballon: I'm answering YOUR questions!

👉 In this section, I’ll be addressing the questions you’ve asked me about Potager City. If you can’t find the answer to your query, feel free to drop it in the comments!

How to Place an Order on Potager City?

To place an order with Potager City, you must create an account. If you want to order specific items such as fruits and vegetables, eggs, flour, or sugar, you must first order a basket of fruits and/or vegetables. These additional items can only be added to your weekly box.

Once you've selected your cart, just head over to the shop page while logged in to add individual products.

How to Change Your Box with Potager City?

The box you selected previously doesn't suit your needs? You can choose a smaller or larger model, or perhaps one with different contents.

To do this, simply log in to your Potager City account, then go to the "ACCOUNT" section at the top right, followed by "SUBSCRIPTION". You will then see a page that summarizes the contents of your weekly order, with a button that says "CANCEL / REPLACE". Just click on it to change your basket for the week. 😉

How to Access Recipes at Potager City?

Potager City offers dozens of guided recipes to help you cook more easily with the fruits and vegetables from your baskets. To access them, you have several options:

• Head over to the Potager City YouTube channel to watch the step-by-step videos,
• On the homepage of the site, while logged in, click on "MY ACCOUNT" at the top right, then "RECIPE BOOK", followed by "VIEW OUR RECIPES".
• From the app, go to the "RECIPES" tab.

👉 From the website and app, you can save your favourite recipes to your favourites list so you can come back to them later.

How to get a Potager City coupon or promo code?

Potager City is offering a discount of 30% on your first order when you enter the promo code "POTAGER" at checkout.

Does Potager City only offer organic products?

Not necessarily, because the start-up focuses on supporting local producers. The main aim is to provide regional products. However, the goal is that as many of them as possible adopt organic practices, which is indeed the case.

The fruits and vegetables that do not originate from France (such as bananas, kiwis, etc.) are mostly organic. The same goes for the grocery products you can add to your weekly shopping basket: sugar, flour, eggs, and so on...

How does Potager City’s referral program work?

Do you want to introduce someone you know to fruit and vegetable baskets? Potager City has an exciting referral program for you!

By visiting the homepage of the site, then clicking on "MY ACCOUNT", followed by "REFERRAL", you will get a link that you can share with the person who wants to order from the site.

If your referred friend plays along, they'll receive 3 discount codes that can be used on their first 3 orders:

• -50% off the first item,
• -20% off the second item,
• -10% off the third item.

🤑 You also get an advantage as you'll enjoy a 50% discount on your next order!

👉 The maximum amount for this discount is S$15.

How to contact Potager City? 📞

Potager City doesn't have a phone support service, but you can reach out to the team:

• through a form available on the website,
• by email at: framboise@potagercity.fr,
• on social media: Facebook, Twitter, or Instagram.

Source: Potager City on Instagram (@potagercity)

How to Unsubscribe from Potager City?

You can suspend your subscription in two different ways:

• Temporarily,
• Permanently.

🔸 How do I temporarily pause my subscription?

To do this, you need to go to your "MY ACCOUNT" section while logged in, then click on "SUBSCRIPTION". After that, head to "SCHEDULE A PAUSE". Simply select the period during which you do not wish to receive your deliveries. This is really convenient for holidays! 🌴

🔸 How to cancel your Potager City subscription?

To do this, you need to follow the same steps as before: click on "MY ACCOUNT", then "SUBSCRIPTION", and finally select "SUSPEND WITHOUT RESUMPTION".

If you would like to delete your Potager City account, please request this directly from the team via the contact form.

👉 All these changes must be made at least two days before the scheduled delivery of your cart to be processed.

I hope this experience has inspired you to also try out Potager City. Feel free to share your thoughts on this service in the comments—I'm really keen to hear what you think! 😉