My Thoughts on HelloFresh, Your Home Delivered Meal Kits

Who hasn't dreamt of never having to do the shopping again? Even though it seemed impossible a few years ago, we can now rely on meal kit delivery services to our homes. Unlike ready-made meals, you receive the ingredients and the recipes, while still enjoying the pleasure of cooking!

This is particularly what HelloFresh offers, one of the leaders in the field. But is this type of service really worth all the hype? I had the opportunity to try out this box myself, and I’ll share my thoughts on it with you.

HelloFresh, in a nutshell

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👍 I loved it

• The quality of the ingredients,
• The transparency regarding the origin of the food,
• The variety of recipes offered,
• The various types of diets considered: vegetarian, flexitarian, low-calorie, fish and vegetables...
• Fast delivery and careful packaging,
• The fact that we no longer waste food.

❌ What I Liked Less

• The website's ergonomics: it's hard to get certain information before placing an order!
• Preparation and cooking times are somewhat underestimated,
• The delivery doesn't always arrive within the expected half-day timeframe.

How Does HelloFresh Work?

Voted meal kit of the year, Hellofresh allows you to have a meal kit delivered straight to your door, containing recipes and all the ingredients you need to cook them. There is no commitment and the subscription is flexible: you can order only for the weeks you need, with options for up to 5 meals for 2 to 6 people.

When you order from HelloFresh, you have a wide range of recipes to choose from. The selection of your favourite recipes changes every week, allowing you to discover new flavours each time. The inspirations are diverse, featuring traditional French cuisine, as well as Italian, Asian, and Tex-Mex recipes.

Once you've chosen your dishes on the website or app, you'll receive the ingredients and step-by-step recipes quite quickly, all neatly packaged in a box. The meats and fish are vacuum-sealed, and the fruits and vegetables are well protected to ensure they arrive in perfect condition at your home.

Now it’s your turn! Get into the kitchen to whip up the recipe that takes your fancy. The ingredients are pre-measured based on the number of servings you’ve selected.

✅ Hellofresh offers a comprehensive meal kit service that’s easy to use, making your daily life simpler by allowing you to prepare delicious dishes without the hassle of grocery shopping!

Where do HelloFresh products come from?

HelloFresh places a particular emphasis on the quality and origin of the ingredients delivered in the boxes. The company is committed to promoting the local economy and ensuring a fair payment for producers. On each package, you will find the location where the ingredient was produced.

Unless there are supply issues, the brand is committed to providing its customers with meats 100% sourced from France, as well as cheeses and dairy products from the home territory.

The fruits and vegetables are also French, and the breads are made using traditional craft methods that honour time-honoured skills.

HelloFresh strives to source as much as possible from certified producers:

🐑 Finally, the brand advocates for animal welfare and carefully checks the living conditions of the animals from the farms it sources from. If you don't eat meat, it offers a variety of vegetarian meals.

Who are HelloFresh meal kits for?

The Hellofresh meal box offers portions for 2 to 6 people, with a maximum of 5 meals per week. It's ideal for families or couples, especially for those who might not have the time to go grocery shopping or plan meals.

As this is a cooking box and not ready-made meals, it will be perfect for those who:

• want to know what goes onto their plate,
• would like to learn how to cook but don't know where to start,
• are curious to try new flavours to liven up their everyday meals!

Hellofresh caters to various dietary requirements by allowing its customers to select and combine options that suit their dietary preferences, such as:

• Classic,
• Family,
• Vegetarian,
• Quick,
• Calorie Smart,
• Fish and Vegetables,
• Flexitarian.

HelloFresh, how much does it cost?

Hellofresh offers you quality meals starting from €3.63 per portion. The price decreases based on the number of meals ordered and the number of servings. This way, you can adjust according to your budget.

👨‍👩‍👧‍👦 For example, for a family of four who has four meals a week, the suggested price is €74.

🤑 For your first three boxes ordered, HelloFresh is offering a welcome deal that lets you try out the service without breaking the bank:

👉 With this offer, you can save up to €80!

What Does a HelloFresh Box Look Like? Find Out in Our Video!

You'd like to order HelloFresh, but you'd prefer to see what you get delivered first. In this video, you'll discover:

How to Gift a HelloFresh Subscription?

Would you like to treat someone you know to the HelloFresh service? Currently, the Irish site does not yet offer a gift card. However, if you have the details of the person you want to surprise, you can definitely go ahead and order for them. Just make sure you know their tastes well, as you will be selecting the meals for them.

👉 Another handy tip is to simply give them a sum of money in an envelope, making it clear that it's an advance for enjoying meals from HelloFresh! 😉

➡️ Who should we gift HelloFresh meal boxes to?

It's a brilliant gift idea for someone who:

• Wants to eat a balanced diet but doesn't know where to start (someone on a diet, or with health issues),
• Wants to learn how to cook (young people, students...)
• Is very busy (young parents, people in training...)

✅ It's a pity that HelloFresh doesn't offer a gift card yet, as it would be a fantastic gift idea to introduce a loved one to new flavours.

What do those who have tried it think? Discover customer reviews on HelloFresh!

Checking customer reviews before purchasing a meal box can be very helpful in understanding its qualities and drawbacks. To assist you, I've summarised the main trends found online about the HelloFresh brand.

On the Hellofresh website

On its homepage, HelloFresh highlights glowing customer reviews from those who have already ordered multiple boxes:

👉 These provide some valuable insights into the boxes, but it's clear that the brand won't showcase any negative reviews on their homepage. To get a full picture of opinions, it's better to check independent verified review sites like Trustpilot or Igraal.

About Trustpilot

Thanks to the verified reviews system, Trustpilot ensures that people who have left a review about HelloFresh have indeed ordered and tried the service. The brand has nearly 5000 reviews at the time of writing this article, which is a testament to its reliability. The overall rating is 4.1 out of 5, which is positive and makes you want to learn more.

💚 Trustpilot customers loved it

• The quality and freshness of the ingredients,
• The highly efficient customer service by phone,
• The quality of the packaging, which is recyclable,
• The ability to discover new recipes,
• The delicious taste of the cooked recipes.

Example of a positive review from Trustpilot

❌ They appreciated it less

• The meat-free recipes are quite limited,
• The quality of the tomatoes (especially out of season),
• The pausing system in the subscription, which requires handling it week by week instead of all at once,
• Delivery can sometimes be a day late,
• The maximum of 5 meals per week: competitors offer up to 9 meals!

Example of a mixed review from the Trustpilot website

About Igraal

👉 The Igraal site also allows you to gather reviews on HelloFresh meal boxes. The rating is 4.5 out of 5, which aligns with what’s provided on Trustpilot. Igraal also offers an attractive cashback of €3 credited to your account upon registration and €4.5 refunded on your order.

HelloFresh on Social Media

You can find the company on:

• Instagram, featuring information about your box, tips, and recipes from their meal kits,

Customer feedback on Instagram

• Facebook, boasting over 2 million followers and a host of engaging posts.

💬 If you subscribe to HelloFresh, be sure to follow the brand on social media to connect with the community. You'll discover new tips and can share the results of your recipes!

Can we trust the Hellofresh brand or is it a scam?

Hellofresh is part of the international group of the same name, which has enjoyed significant success worldwide, with, as of 2021:

🍴 over a billion meals delivered,

💲 6 billion euro in revenue,

👨‍💼 and over 20,000 employees!

The company was founded in 2011 by Dominik Richter and Thomas Griesel. It is based in Berlin, Germany. Currently, it is the largest meal kit provider in the United States. The kits are distributed in France, of course, but also in Australia, Canada, New Zealand, Japan, and numerous countries across Europe.

The founders of HelloFresh

HelloFresh is certainly far from bankruptcy, as the quality of its service is evidenced by its success around the globe.

The brand places a strong emphasis on communication with its customers, as it is active on social media, responds to online reviews, and has a quality customer service team that can be reached by phone and chat 7 days a week!

✅It's easy to see why this brand was named Meal Box of the Year 2022, given its international success and the reliability of its customer service.

My Verdict on HelloFresh

💛 There are times in life when it can be challenging to find the time to cook. I've been experiencing this lately, with many changes happening in my personal and professional life. Trying out this HelloFresh box came at just the right moment! I'm eager to rediscover the joy of cooking and to take care of myself and my family by enjoying balanced meals.

💙 When placing my orders, I consistently chose a selection of family-friendly and balanced recipes, some of which were vegetarian, as I'm making an effort in that area. The delivery always arrived on the expected day or the next, and my products were fresh.

💜 While the meals often took me a bit longer to prepare than what was stated in the recipe, I still saved a lot of time by not having to go shopping and by not needing to figure out what to cook. HelloFresh allows me to make 5 lovely meals each week while discovering new recipes. I actually think I could easily recreate some of them afterwards without ordering the box.

🧡 For my part, I think I'll continue to order the Hellofresh box occasionally, especially during busy times (back to school, Christmas celebrations, etc.), to lighten my mental load while enjoying lovely meals!

✅I have generally been very pleased with the quality of the service provided by Hellofresh. I recommend these meal boxes to anyone who loves to cook but lacks the time or skills needed. 😉

Hellofresh FAQs: I'm answering YOUR questions!

👉 In this final section, I’ll directly address the questions you have about the service offered by Hellofresh. If you can’t find the answer to your query, feel free to leave a comment at the end of this article! I’d be more than happy to respond. 😊

How to Choose Your Meals on HelloFresh?

Every week, HelloFresh offers you a choice of 21 different recipes. You can select your meals individually from your "My Account" section by clicking on "My Deliveries" and choosing the dishes that appeal to you the most.

However, the site also offers you pre-made selections, based on certain criteria:

👉 There are also other options available, so feel free to choose what appeals to you most and fits your diet.

Examples of HelloFresh Menus

How to Get a HelloFresh Discount Code? 💲

Hellofresh often offers discount codes that allow you to enjoy significant savings. For instance, the code HELLOPROMO80 gives you a €80 discount spread across your first three boxes.

How to pay less for HelloFresh? 🤑

To save a bit on purchasing your HelloFresh meal boxes, you can:

• Benefit from a welcome discount offer of €80 off your first three boxes using the code HELLOPROMO80,
• Use a cashback service like Igraal, which credits €3 to your account upon signing up and €4.50 with each order, or Poulpeo, which offers cashback of up to €9,
• Refer your friends by sharing your personal referral code (sent by email or available in your account) to earn €30 on an order, while also giving them a discount on their first three boxes.

Who delivers HelloFresh? 📦

Hellofresh delivery takes place in mainland France (excluding Corsica and islands not connected to the mainland by road), and is carried out by Chronopost. Hellofresh will send you an email the day before your delivery with the delivery time, as well as on the day itself with real-time tracking of the delivery. You will also receive two text messages at the same times.

How to get in touch with HelloFresh? 💬

HelloFresh offers several ways to get in touch:

• By phone, at 📞0 805 22 06 21 (local call rate), *
• By post, to the following address:
  HelloFresh Ireland
  14 Beffroy Street
  92200 NEUILLY-SUR-SEINE
• Through the virtual assistant on the website.

Where is HelloFresh located? 🌍

In France, HelloFresh is located in Neuilly sur Seine. However, the company operates in many countries around the globe: the United States, Australia, Canada, Japan, Great Britain, Belgium, Italy, Scandinavia, Germany, Switzerland, Denmark, and of course, France!

How to Pause HelloFresh? ⏯

It is possible to pause your subscription up to 12 weeks in advance directly on the website. To do this, simply log in, then go to the "My Deliveries" section and click on the calendar located to the right of the "Menu from ... to ... " indication.

Next, simply select the date on which you don't want delivery, then click on "Postpone for a week". The date will turn red, indicating you won't receive your delivery! You can easily reactivate the delivery for that week if needed.

👉 Changes can usually be made up to a week before the delivery date. The exact deadline can be found on your calendar.

How to Cancel HelloFresh and Unsubscribe? 🛑

Because HelloFresh is commitment-free, you can unsubscribe at any time. To do this, simply log into your account and then:

• Click on "Settings" in the top right menu,
• Then go to the "Subscription Settings" tab,
• Next, in the "Status" section at the bottom of the page, you'll find "Cancel my subscription",
• Once you click this link, it's straightforward as the site will guide you through the process.

👉 Once you've unsubscribed, you'll receive a confirmation email. Please note, it's essential to unsubscribe at least a week in advance to avoid receiving your next box.

I hope this article has answered the questions you had about the Hellofresh offer and helped you learn more about it. I look forward to reading your comments to hear what you thought or to answer any questions you might have! 😉