My Thoughts on HelloFresh: Your Home-Delivered Meal Kits

Who hasn't dreamed of never having to go grocery shopping again? While this seemed impossible just a few years ago, we can now rely on meal kit delivery services. Unlike pre-made meals, you receive the ingredients and recipes at home, allowing you to enjoy the pleasure of cooking!

This is exactly what HelloFresh, one of the leaders in the industry, offers. But is this type of service really as great as everyone says? I had the opportunity to test this meal kit, and I’ll share my thoughts on it with you.

HelloFresh, in a nutshell

👍 I Loved It

• The quality of the ingredients,
• Transparency about the origin of the food,
• The variety of recipes offered,
• The many types of dietary plans considered: vegetarian, flexitarian, low-calorie, fish and vegetables...
• Fast delivery and careful packaging,
• The ability to reduce food waste.

❌ What I Liked Less

• The ergonomics of the site: it’s challenging to find certain information before placing an order!
• The preparation and cooking times are somewhat underestimated,
• The delivery doesn't always arrive within the expected half-day timeframe.

How Does HelloFresh Work?

Voted meal kit of the year, HelloFresh offers you the chance to receive a meal kit delivered right to your door, containing recipes and all the necessary ingredients to prepare them. There is no commitment and the subscription is flexible: you can order only for the weeks you need, with options for up to 5 meals for 2 to 6 people.

When you order from HelloFresh, you have a wide selection of recipes to choose from. The options available for you to pick your favourites change every week, allowing you to discover new flavours each time. The inspirations are diverse, featuring traditional French cuisine, as well as Italian, Asian, and Tex-Mex recipes.

Once you've selected your dishes on the website or app, you will receive the ingredients and step-by-step recipes quite quickly, all packed securely in a box. The meats and fish are vacuum sealed, and the fruits and vegetables are well protected to ensure they arrive at your home in perfect condition.

Now it's your turn! Get into the kitchen and prepare the recipe that catches your interest. The ingredients are pre-measured based on the number of servings you've selected.

✅ Hellofresh offers a comprehensive meal kit service that is easy to use, making your daily life simpler by allowing you to cook delicious meals without even having to go grocery shopping!

Where Do HelloFresh Products Come From?

HelloFresh places a strong emphasis on the quality and origin of the ingredients delivered in its boxes. The company is committed to supporting local economies and ensuring fair compensation for producers. You'll find the place of origin for each ingredient clearly marked on the packaging.

Unless there is a supply issue, the brand is committed to providing its customers with meats 100% sourced from France, as well as cheeses and dairy products that are made in Canada.

Fruits and vegetables are also sourced locally, and the breads are made using traditional artisan methods, respecting the craftsmanship that has been passed down through generations.

HelloFresh strives to source as much as possible from certified producers:

🐑 Finally, the brand advocates for animal welfare and carefully checks the living conditions of the animals from the farms it sources from. If you don't eat meat, it offers a variety of vegetarian meals.

Who Are HelloFresh Meal Kits For?

The Hellofresh meal kit offers portions for 2 to 6 people, with a maximum of 5 meals per week. It's really convenient for families or couples, especially for those who may not have the time to go grocery shopping or plan meals.

Since this is a cooking box and not a ready-made meal box, it will be perfect for those who:

• want to know what's on their plate,
• would like to learn how to cook, but don't know where to start,
• are curious to try new flavours to spice up their everyday meals!

Hellofresh caters to various dietary preferences by allowing its customers to select and combine options that suit their dietary needs, such as:

• Classic,
• Family-friendly,
• Vegetarian,
• Quick,
• Calorie Smart,
• Fish and Vegetables,
• Flexitarian.

HelloFresh, what’s the cost?

Hellofresh offers you quality meals starting at $3.63 per serving. The price decreases based on the number of meals ordered and the number of servings. This way, you can adjust according to your budget.

👨‍👩‍👧‍👦 For example, for a family of four that would enjoy four meals per week, the proposed price is $74 CAD.

🤑 For your first three meal kits ordered, HelloFresh offers you a very attractive welcome offer that lets you try the concept without breaking the bank:

👉 With this offer, you can save up to $80!

What Does a HelloFresh Box Look Like? Find Out in the Video!

You'd like to order HelloFresh, but you prefer to see what is delivered to you first. In this video, you'll discover:

How to Gift a HelloFresh Subscription?

Would you like to treat someone you know to the HelloFresh service? Currently, the French website does not yet offer gift cards. However, if you have the contact information for the person you want to surprise, you can absolutely go ahead and order for them. Just be sure to know their preferences well, as you'll be selecting the meals for them.

👉 Another tip is to simply give them a certain amount of money in an envelope, specifying that it's an advance for purchasing meals from HelloFresh! 😉

➡️ Who should receive HelloFresh meal baskets?

It's an excellent gift idea for someone who:

• Wants to eat healthily but doesn’t know where to start (someone on a diet or with health concerns),
• Wants to learn how to cook (youth, student...)
• Is very busy (young parents, someone in training...)

✅ We wish that HelloFresh offered gift cards, as it would make a fantastic gift idea for introducing a loved one to new flavours.

What do those who have tried it think? Discover customer reviews on HelloFresh!

Reading customer reviews before purchasing a subscription box can be incredibly beneficial for understanding its strengths and weaknesses. To assist you, I've summarised the main trends found online regarding the HelloFresh brand.

On the Hellofresh Website

On its homepage, HelloFresh highlights glowing customer reviews from those who have already ordered multiple boxes:

👉 These provide valuable information about the meal boxes, but it's clear that the brand won't showcase negative reviews on their homepage. To get a comprehensive view of opinions, it's better to look at independent verified review sites like Trustpilot or Igraal.

About Trustpilot

Thanks to the verified reviews system, Trustpilot ensures that individuals who have left a review about HelloFresh have actually ordered and tested the service. The brand has nearly 5000 reviews at the time of writing this article, which is a testament to its credibility. The overall rating is 4.1 out of 5, which is positive and encourages further exploration.

💚 Trustpilot customers loved

• The quality and freshness of the ingredients,
• The very efficient customer service by phone,
• The quality of the packaging, which is recyclable,
• The opportunity to discover new recipes,
• The delicious taste of the prepared recipes.

Example of a positive review from the Trustpilot website

❌ They Liked It Less

• Limited meat-free recipes,
• The quality of tomatoes (especially out of season),
• The pause system in the subscription, which requires you to plan week by week rather than all at once,
• Deliveries can be delayed by a day,
• The maximum of 5 meals per week: competitors offer up to 9 meals!

Example of a mixed review from Trustpilot

About Igraal

👉 The Igraal website also gathers reviews on HelloFresh meal kits. The rating is 4.5 out of 5, which aligns with the ratings on Trustpilot. Igraal also offers an attractive cashback incentive, including €3 credited to your account upon signing up and €4.50 refunded on your order.

HelloFresh on Social Media

You can find the company at:

• Instagram, featuring information about your meal kits, tips, and recipes from their meal boxes,

Customer feedback on Instagram

• Facebook, with over 2 million followers and lots of engaging posts.

💬 If you subscribe to Hellofresh, feel free to follow the brand on social media to connect with the community. You'll discover new tips and be able to share the results of your recipes!

Can We Trust the Hellofresh Brand or Is It a Scam?

HelloFresh is part of the international group of the same name, which has achieved great success worldwide, with, in 2021:

🍴 over one billion meals delivered,

💲 6 billion euros in revenue,

👨‍💼 and more than 20,000 employees!

The group was founded in 2011 by Dominik Richter and Thomas Griesel. It is based in Berlin, Germany. It is currently the largest meal kit provider in the United States. The kits are distributed in France, of course, but also in Australia, Canada, New Zealand, Japan, and many countries in Europe.

The founders of HelloFresh

HelloFresh is far from going bankrupt, as the quality of its service is proven by its success worldwide.

The brand places great importance on communication with its customers, as it is active on social media, responds to online reviews, and has a high-quality customer service team available by phone and chat 7 days a week!

✅ It's clear why the brand was named Meal Basket of the Year 2022, given its international success and the reliability of its customer service.

My Verdict on HelloFresh

💛 There are times in life when finding the time to cook can be challenging. I've experienced that lately, with many changes in my personal and professional life. So, testing this Hellofresh box couldn't have come at a better time! I'm eager to rediscover the joy of cooking and to take care of myself and my family by enjoying balanced meals.

💙 With each of my orders, I consistently chose a set of family-friendly and balanced recipes, some of which were vegetarian, as I'm making an effort in that regard. The delivery always arrived on time or the next day, and my products were fresh.

💜 Although the meals often took me a little longer to prepare than what was indicated in the recipes, I still saved a lot of time by not having to go grocery shopping and figuring out what to make. HelloFresh allows me to enjoy 5 great meals each week while discovering new recipes. I actually think I could easily recreate some of them later without ordering the box.

🧡 For my part, I believe I will continue ordering the HelloFresh box from time to time, especially during busy periods (back to school, holiday season, etc.), to lighten my mental load while still enjoying delicious meals!

✅ Overall, I have been very pleased with the quality of service provided by HelloFresh. I recommend these meal kits to anyone who wants to cook but lacks the time or expertise required. 😉

Hellofresh FAQ: Answering YOUR Questions!

👉 In this final section, I will directly address the questions you have about the service provided by HelloFresh. If you can't find the answer to your question, please feel free to leave a comment at the end of this article! I'll be happy to respond. 😊

How to Choose Your Meals on HelloFresh?

Every week, HelloFresh offers you the choice of 21 different recipes. You can select your meals individually from your "My Account" section by clicking on "My Deliveries" and choosing the dishes that appeal to you the most.

However, the site also offers you ready-made selections based on certain criteria:

👉 There are also other selections available, so feel free to choose what appeals to you the most and fits your dietary preferences.

HelloFresh Menu Examples

How to Get a HelloFresh Promo Code? 💲

Hellofresh often offers promo codes that provide significant discounts. For example, the code HELLOPROMO80 gives you access to $80 off your first three boxes.

How to Save Money on HelloFresh? 🤑

To save a bit on your purchase of HelloFresh meal boxes, you can:

• Take advantage of the welcome discount offer of $80 off your first three boxes with the code HELLOPROMO80,
• Utilize a cashback service like Igraal, which credits your account with $3 upon registration and $4.50 with each order, or Poulpeo, which offers up to $9 back,
• Refer your friends and family by sharing your personal referral code (sent via email or available in your account) to earn $30 on an order and give them a discount on their first three boxes.

Who delivers HelloFresh? 📦

Hellofresh delivery is available in Metropolitan France (excluding Corsica and islands not connected by road to the mainland), and it is provided by Chronopost. Hellofresh will send you an email the day before your delivery with the time frame for the delivery person’s arrival, as well as an email on the day of delivery with real-time tracking of the route. You will also receive two text messages at the same times.

How to Contact HelloFresh? 💬

HelloFresh offers you several ways to get in touch:

• By phone, at 📞1 800 805 22 06 (local call price), *
• By mail, send to the following address:
  HelloFresh Canada S.A.S
  14 Beffroy Street
  Neuilly-sur-Seine, QC 92200
• Through the virtual assistant on the website.

Where is HelloFresh located? 🌍

In France, HelloFresh is based in Neuilly sur Seine. However, the company operates in many countries around the world including the United States, Australia, Canada, Japan, the United Kingdom, Belgium, Italy, Scandinavia, Germany, Switzerland, Denmark, and of course, France!

How to Pause HelloFresh? ⏯

You can pause your subscription up to 12 weeks in advance directly on the website. To do this, simply log in, go to the "My Deliveries" section, and click on the calendar located to the right of the "Menu from ... to ..." indication.

Then, simply select the date on which you do not wish to receive your delivery, and click on "Skip a week". The date will turn red, and you won’t receive any delivery! It's also possible to reactivate the week if needed.

👉 Changes can generally be made up to one week before the delivery date. The exact deadline is indicated on your calendar.

How to Cancel HelloFresh and Unsubscribe? 🛑

Since HelloFresh has no commitment, you can unsubscribe at any time. To do this, simply log into your account and then:

• Click on "Settings" in the top right menu,
• Then go to the "Subscription Settings" tab,
• Next, in the "Status" section at the bottom of the page, you will find "Cancel my subscription",
• Once you click on this link, it’s straightforward as the site will guide you.

👉 Once you unsubscribe, you will receive a confirmation email. Please note, it is important to unsubscribe at least one week in advance to avoid receiving your next box.

I hope this article has answered your questions about the HelloFresh offer and helped you learn more about it. I look forward to reading your comments to hear what you think or for you to ask any questions! 😉