My Thoughts on WONDERBOX: The Perfect Gift Solution? [2024]

There are times when you need to buy a gift for someone but simply can't find the right idea. In such cases, ready-to-use gift baskets can be a fantastic option.

I had the chance to gift a Wonderbox voucher to my partner six months ago, so he could choose a getaway for us to enjoy together. In the following lines, I'll share my honest feedback on this experience!

What is a Wonderbox?

👍 I Loved It

• The many great options for gifts,
• Giving beautiful memories rather than just an object,
• The shared experience made possible by the box,
• The ease of making a booking,
• Free delivery to a nearby pickup point,
• Affordable prices for future gifts,
• The ability to exchange or extend if necessary.

❌ Areas for Improvement

• Take some time to choose your stay or activity.
• It's important to inform the provider that you're paying with a Wonderbox.
• You can only extend the box once.

Source: Facebook (@wonderbox.fr)

How Does a Wonderbox Work?

Wonderbox is a gift box system that works somewhat like the old "Good for..." vouchers we used to give. The recipient receives a themed box of a certain value, which corresponds to a experience to enjoy from a selection provided. It's up to the person receiving the gift to choose and book using the catalogue included in the box.

What are the various options for Wonderbox gift boxes?

Wonderbox offers 4 different options. You can choose the one that best suits what you're looking for.

🔸 The Gift Box

This is the Classic Wonderbox, which you might occasionally spot in supermarkets or large cultural retail stores. The box comes in a sleek black and gold case and includes:

• A small catalogue showcasing the available activities,
• A gift voucher that corresponds to it.

👉 This option is perfect for you if:

• You want to present your gift with some lovely packaging,
• You'd like the recipient to be able to refer directly to a list of activities in a booklet.

Wonderbox "Romantic Weekend" for $59.90

Source: Wonderbox.com.au

🔸 The e-gift box

This is a digital version of the gift voucher mentioned above. This voucher is emailed to the purchaser or their recipient in PDF format within 15 minutes of the purchase.

👉 This solution is suitable for you if:

• You want to give a last-minute gift,
• You won’t be able to meet the recipient of the gift in person,
• You want to plan a surprise for someone on a specific day (like their birthday).

🔸 The Custom Box

This is a fully customisable gift box that you can create yourself on the Wonderbox website. You can select your preferred activities, add a personal message, and even customise the packaging.

👉 This wonderbox is perfect for you if:

• You don’t want to give a generic gift,
• You’re looking to create a special surprise for a particular occasion,
• You’re after a gift that can either be presented in a box or sent via email,
• You already have a rough idea of what activities you’d like to offer to the recipient of your Wonderbox.

🔸 The Perfect Liberty Gift

This last option represents a gift voucher valid for 140,000 activities offered by Wonderbox. It corresponds to an amount between $30 and $50 that can be credited towards the activity chosen by the recipient.

Wonderbox Freedom Gift Card - From $30

Source: Wonderbox.com.au

👉 This option will be perfect for you if:

• You want to give the recipient of the gift the freedom to choose,
• You prefer a digital gift sent via email,
• You don’t have a good understanding of the recipient’s tastes and preferences.

How to order on the Wonderbox website?

To select the wonderbox you'd like to give as a gift, simply head to the homepage and then choose the category that interests you from the following:

• Weekend getaways: spa retreats, romantic escapes, unique accommodation, a night in a castle...
• Sport and adventure: skydiving, driving experiences, hot air balloon rides, paragliding, bungee jumping...
• Culinary experiences: restaurants, tastings, cooking classes, wine appreciation...
• Wellness: treatments, massages, spa sessions, weight loss programs, fitness...
• Leisure and outings: theatre, concerts, movies, comedy...

Source: Wonderbox.com.au

Once you've selected the category, all that's left to do is choose the gift box you want to give, based on the services offered and the price.

Source: Wonderbox.com.au

Next, you can add the product to your cart, then click on "View my cart". After that, fill out the order form with the required information:

• Choice of format: gift box or e-gift box,
• Message accompanying the gift,
• Optional: premium gift bag, choice of design...
• Delivery method: express, standard post, or parcel pickup,
• Delivery address,
• Billing information.

✅ Once your order is confirmed, you will receive a confirmation email! If it hasn't arrived, please check your spam folder and feel free to contact customer service at 09 70 25 40 90 (local call rate, Monday to Friday from 9am to 7pm and Saturday from 9am to 6pm).

How to Book with a Wonderbox?

To book your Wonderbox, you first need to select your activity:

• By checking the list of providers in the booklet provided (physical box only),
• By visiting the Wonderbox website, then navigating to the "I have a wonderbox" section in the menu.

Source: Wonderbox.com.au

Once you've chosen your activity, get in touch with the provider and let them know that you wish to pay with a Wonderbox. They will typically ask you for the number of your gift voucher in return.

Source: Wonderbox.com.au

🌴 If you are looking to make a booking, you can contact the Wonderbox reservation assistance service at the following number: 09 77 40 41 41, which is the cost of a local call.

Finally, upon arrival, you will be asked to provide your gift voucher. If it was sent to you via email, make sure to print it out in advance! The chosen provider will then register the unique code to claim reimbursement from Wonderbox. All that's left for you to do is enjoy!

How long is the box valid for?

Wonderbox vouchers are valid for 3 years and 3 months. If this period expires and you haven't had a chance to enjoy your experience, you can extend it. Please note, it's essential to do this before the expiry date.

To extend your Wonderbox, simply visit the brand's website. Then, scroll down to the footer menu and select the page titled "Exchange and Extension". Next, choose "I want to exchange it" and follow the instructions.

Source: Wonderbox.com.au

How to Redeem a Wonderbox?

You’ve received a Wonderbox and you’d like to exchange it for a different gift box? That’s completely possible, and it will give you the chance to enjoy an experience that you really love.

To do this, simply head over to the Wonderbox website and, as mentioned earlier, go to the section "Exchange and Extension", which is located at the bottom of the homepage, in the footer. Then, instead of clicking on "I want to extend it", just select the option on the left ("I want to exchange it") and follow the prompts.

👉 Whether you want to exchange or extend it or not, I recommend that you register your Wonderbox gift voucher as mentioned earlier, so you can take advantage of your rights just in case.

Source: Wonderbox.com.au

How is Wonderbox different from other gift box services?

Wonderbox has several competitors, such as Smartbox and DakotaBox. Here’s how these companies stand apart from each other:

• Wonderbox is a company that is 100% French, while most of its competitors are based overseas,
• The customer service team is located in Paris and not outsourced abroad,
• Wonderbox gift boxes are valid for 3 years and 3 months, compared to just 3 years with other major gift box sellers,
• Wonderbox is the only provider offering a custom gift box as described a few paragraphs earlier.
• The range of activities at Wonderbox is slightly less extensive than at Smartbox, but still includes around 140,000 options... perfect for finding something you'll love!

Source: Wonderbox.com.au

Who is Wonderbox for?

Wonderbox is a handy solution:

🌍 For those looking to give a gift to someone who lives far away,

❓ When you want to treat someone whose tastes you’re not too familiar with,

🎉 To celebrate a special occasion (birthday, wedding, etc...),

👨‍💼 To give to an employee or colleague,

🎁 When you'd rather give the gift of an experience to enjoy instead of a bulky item...

🌴 To give the gift of a trip to share (with a partner, friends, or family...),

🤸‍♀️ To introduce an activity to someone you know.

What are Wonderbox prices?

The prices for Wonderbox depend on the gift box you choose. They start from AUD 10 for gift vouchers and can go up to AUD 1250. In the table below, you'll find the prices for some of the brand's popular gift boxes!

Are there any shipping fees with Wonderbox? 🚚

Most of the time, delivery of your Wonderbox is free. Of course, if it's an e-gift voucher, the email delivery is complimentary. For physical boxes, delivery via Colissimo to your home or to a collection point within 48 to 72 hours is free of charge. This is a tracked delivery, and you will receive the details via email once your order is placed!

If you'd like to receive the parcel by the next day, you can choose the express delivery option when placing your order. In this case, you'll need to add $8 to your total cart amount.

Student? Here’s how to save some cash! 🤑

With the website Student Beans, you can enjoy an 8.5% discount on an e-gift card if you are a student. To take advantage of this offer, simply sign up at studentbeans.com, provide proof of your student status, and then receive your unique code to enter at checkout.

Source: Studentbeans.com

Find the Perfect Gift with the "Gift Idea" Tool!🎁

Out of ideas? Wonderbox has a gift idea generator that I find really handy.

By clicking on this link, you'll find personalised suggestions tailored to the recipient of your gift! 😉

Gift ideas for women at Wonderbox

Source: Wonderbox.com.au

What do customers think about Wonderbox?

The Wonderbox gift box is quite well-known among the general public, as it is sold in numerous stores. You can find a large number of reviews from people who have tried it online. To help you sort through them, I've prepared a brief summary of these testimonials.

On the Trustpilot Platform

Wonderbox currently has nearly 30,000 reviews on Trustpilot, and that number is rapidly increasing! This is a great indicator of customer satisfaction, which appears to be quite positive, given that the average rating is 3.8/5.

Source: Trustpilot.com

Let's take a look at what justifies this rating:

💚 Customers Loved It

• The wide range of choices available,
• The simplicity of the idea for a quick gift,
• The ability to easily switch between boxes,
• The fast delivery of the box,
• The price ranges suitable for all budgets.

Positive reviews from Wonderbox customers posted on the Trustpilot platform

❌ They enjoyed it less

• The unavailability of certain venues during peak times (busy weekends),
• The requirement to make reservations by phone.

Customer review regarding their Wonderbox experience posted on Trustpilot

About Igraal

Wonderbox also has a large number of reviews on the Igraal website, with a total of 1552 to date, and an impressive average rating of 4.5/5.

Source: Igraal.com

Customers are generally very happy with the selection offered and the delivery of the box. They are thrilled to have quickly found a lovely gift for a loved one.

Those who are a bit less satisfied also mention the difficulty of finding available booking dates during busy periods, such as long weekends or school holidays.

Wonderbox on Social Media

You can find the latest from Wonderbox and plenty of gift ideas on this company's social media platforms:

• Instagram,
• Facebook,
• Twitter.

👉 To read testimonials from people who have tried this gift box concept, feel free to follow #wonderbox!

Source: Instagram (@wonderbox.fr)

Is Wonderbox a Scam?

Unlike its main competitors, Wonderbox is a 100% French company. It is a simplified joint stock company, established in 2008 and located in the 15th arrondissement of Paris.

Source: société.com

This is a major player in the gift box and experience voucher industry: Wonderbox operates in 13 countries and generated over 240 million euros in revenue in 2021.

Like any large online retail business, Wonderbox has a dedicated customer service team that can be reached by phone or email. The brand also pays attention to reviews left on the Trustpilot platform and takes the time to respond if there are any issues, encouraging you to contact customer service directly.

✅ Wonderbox is a well-established French company that has been part of the economic landscape for a long time and has enjoyed significant success: you can order with confidence, as it is not a scam or a business facing financial difficulties.

My Verdict on Wonderbox ⭐⭐⭐⭐

A few months ago, I had the opportunity to buy a Wonderbox gift set for my partner's birthday. I was able to choose the gift box myself, give it to him, and even had the chance to try it out together! Let me share this experience with you!

Was it easy to order a Wonderbox gift pack?

I chose Wonderbox because it’s a brand I was familiar with, and it's French. The gift boxes available at the supermarket near my place were quite generic, so I decided to go directly to the website for more options. I didn’t want to just give a "voucher for a weekend": I wanted something a bit more personalised.

Source: Wonderbox.com.au

I was after a wine and oenology experience, which my partner is passionate about. So, I searched the website in the relevant category, and I was able to choose a "Wine Experience Package" that includes:

• One night with breakfast,
• A tasting and/or a visit to a winery or estate.

Source: Wonderbox.com.au

👫 This offer, like many other Wonderbox packages, is naturally for two people.

When placing my order, I was able to customise my gift box, add a little note, and choose the presentation: I really appreciated being able to add a touch of originality to my gift.

How did the delivery of the Wonderbox go?

The delivery was very quick and I received the package at home in no time. I opted for a physical gift because I wanted to present it "in person" to my partner. I'm very pleased with it!

Our Wine Tasting

Was the recipient able to book easily?

The booking system on the website seemed quite easy to use. However, it took some time to explore all the options available.

Additionally, we initially wanted to go away on the Ascension weekend, but when we contacted the providers, we found no availability. So, we went this summer and had a fantastic holiday.

The Château des Faures in Puisseguin (33) where we spent our stay

👉 If I had just one piece of advice to give, it would be to inform the provider you’re booking with that you have a Wonderbox. This saves you from wasting time trying to make a booking only to have it declined at the payment stage. In fact, many providers have specific availability for Wonderbox customers.

✅ To sum up, we are very happy with our experience with Wonderbox, both in terms of the purchase and the stay we enjoyed. The options for personalising your gift on the website really make a difference! 😊

Wonderbox FAQ: I Answer YOUR Questions!

To help you navigate through this, here’s a final section that answers the key questions you might have about the Wonderbox. If you can’t find the answer you’re looking for, feel free to leave a comment! 😉

Can you combine two Wonderboxes?

It is theoretically possible to combine two wonderboxes to exchange them for one of higher value. As this is a specific request, I recommend that you call customer service directly at 09 77 40 41 41, available Monday to Friday from 9 am to 7 pm and Saturday from 9 am to 6 pm.

Source: Instagram (@wonderbox.fr)

How to check the validity of a Wonderbox?

To do this, the easiest way is to visit the Wonderbox website and register by clicking on "I have a Wonderbox". You will then be able to create a customer account, where you can check the validity of your Wonderbox.

👉 If you’ve already registered your Wonderbox on the website, just log in to your customer account!

How to activate a Wonderbox?

Your Wonderbox is active from the moment of purchase, and is valid for three years and three months. If you wish to book a service, I recommend checking the available options in the booklet or on your Wonderbox online account, then contact the provider you're interested in to make a booking.

Source: Instagram (@wonderbox.fr)

Can you get a refund for a Wonderbox?

No, it is not possible to get a refund for a Wonderbox. However, you can exchange it for another if you don't like it, or extend it if you're unable to use it within the allocated time (3 years and three months after the purchase date).

How to contact Wonderbox by phone?

Wonderbox has a French customer service team available from Monday to Friday, 9am to 7pm, and Saturday from 9am to 6pm. You can reach them at the 09 77 40 41 41 number, which is not premium rate.

📧 You can also send a message by going to the "contact us" section in the site's FAQ.

In summary, Wonderbox is truly a simple and effective gift solution that allows you to bring joy while saving time! If you’ve tried it out, I’d love to hear your personal thoughts in the comments! 😉