My Thoughts on WONDERBOX: Is it the Perfect Gift Solution? [2024]

Sometimes, you find yourself needing to gift someone, but inspiration just doesn't strike. In such cases, ready-to-use gift sets can be a fantastic alternative.

I had the opportunity to gift a Wonderbox voucher to my partner six months ago, so that he could choose a getaway for us to enjoy together. In the following lines, I'll share my honest feedback about this experience!

What is Wonderbox?

👍 I loved it

• The very numerous gift options,
• The fact that you can give beautiful memories instead of just an object,
• The shared experience made possible by the box,
• The convenience of making reservations,
• Free delivery to a nearby pick-up point,
• Affordable prices for future gifts,
• The option to exchange or extend if needed.

❌ Areas for Improvement

• It’s important to set aside time to choose your stay or activity,
• You must inform the provider that you are paying with a Wonderbox.
• The box can only be extended once.

Source: Facebook (@wonderbox.fr)

How Does a Wonderbox Work?

Wonderbox is a gift box system that works somewhat like the "Vouchers for..." we used to give out in the past. The recipient gets a themed box of a certain value, which corresponds to an experience to enjoy from a selection provided. It’s up to the person receiving the gift to choose and book using the catalogue included in the box.

What are the different types of Wonderbox gift sets available?

Wonderbox offers 4 different options. You can choose the one that best suits what you are looking for.

🔸 The Gift Box

This is the Classic Wonderbox, which you might spot in some supermarkets or cultural retail stores. This gift box comes in a stylish black and gold packaging and includes:

• A brief catalogue showcasing the available services,
• A gift voucher corresponding to those services.

👉 This option is perfect for you if:

• You want to present your gift with a pretty packaging,
• You’d like the recipient to be able to directly access the list of activities through a booklet.

Wonderbox "Romantic Getaway" at S$59.90

Source: Wonderbox.sg

🔸 The e-gifting box

This is a digital version of the gift voucher mentioned above. The voucher will be sent via email to the buyer or the intended recipient in PDF format, within 15 minutes of purchase.

👉 This solution is suitable for you if:

• You want to give a last-minute gift,
• You won’t be meeting the gift recipient in person,
• You want to give someone a surprise on a specific day (like their birthday).

🔸 Customised Box

This is a totally customizable gift box that you can create yourself on the Wonderbox website. You can select the activities you prefer, add a personal message, and even customize the design of your box.

👉 This wonderbox is perfect for you if:

• You don't want to give a generic gift,
• You’re looking to create a special surprise for a particular occasion,
• You want a gift that can be either presented in a package or sent via email,
• You already have a rough idea of the activities you'd like to suggest to the recipient of your Wonderbox.

🔸 The Perfect Gift of Freedom

This last option is a gift voucher valid for 140,000 activities offered by Wonderbox. It corresponds to an amount between S$30 and S$50 which can be credited towards the activity chosen by the recipient.

Wonderbox Freedom Gift Voucher - From $30

Source: Wonderbox.fr

👉 This option is perfect for you if:

• Do you want to give the gift recipient the freedom to choose,
• Do you prefer a digital gift sent via email,
• Are you unsure about the likes and preferences of the gift recipient.

How to order on the Wonderbox website?

To select the wonderbox you want to give as a gift, simply head to the homepage and then pick the category that interests you from the options below:

• Weekend: Thalasso retreats, romantic getaways, unique accommodations, overnight stays in a castle...
• Sports and adventure: Skydiving, flying lessons, hot air ballooning, paragliding, bungee jumping, ...
• Culinary delights: Restaurants, tastings, cooking workshops, wine appreciation, ...
• Wellness: Treatments, massages, thalasso therapy, weight loss, fitness...
• Leisure and outings: Theatre, concerts, movies, comedy...

Source: Wonderbox.fr

Once you've picked the category, all that's left is to choose the gift box that you want to give, based on the services offered and the price.

Source: Wonderbox.fr

Next, you can add the product to your cart, and then click on "View my cart". After that, fill in the order form with the required information:

• Choice of format: gift box or e-gift box,
• Message to accompany the gift,
• Optional: premium gift bag, choice of visual...
• Delivery method: express, regular post, or parcel pick-up point,
• Delivery address,
• Billing information.

✅ Once your order is confirmed, you will receive an email confirmation! If you don't see it, please check your spam folder. If you still can’t find it, feel free to reach out to customer service at 09 70 25 40 90 (local call rates apply, Monday to Friday from 9 am to 7 pm and Saturday from 9 am to 6 pm).

How to book with a Wonderbox?

To book your Wonderbox, you first need to select your activity:

• By referring to the list of service providers in the booklet provided (physical box only),
• By visiting the Wonderbox website and navigating to the "I have a wonderbox" section in the menu.

Source: Wonderbox.sg

Next, once you've chosen your activity, get in touch with the provider and let them know you want to pay with a wonderbox. They will usually ask you for the number of your gift voucher in return.

Source: Wonderbox.fr

🌴 If you're planning a stay, you can contact the Wonderbox booking assistance service at the following number: 09 77 40 41 41, and it's charged as a local call.

Finally, when you arrive, you will be asked to present your gift voucher. If it was sent to you via email, make sure to print it out in advance! The chosen provider will then register the unique code to get reimbursed by Wonderbox. All you have to do is enjoy yourself!

How long is the box valid for?

The Wonderbox gift sets are valid for 3 years and 3 months. If this period comes to an end and you haven't had the chance to enjoy your activity yet, you can extend it. Please note that it is essential to do this before the expiry date.

To extend your Wonderbox, just visit the brand's website. Then, scroll down to the footer menu and select the page titled "Exchange and Extension". Next, choose "I want to exchange it" and follow the instructions provided.

Source: Wonderbox.fr

How to Exchange a Wonderbox?

You’ve received a Wonderbox and would like to exchange it for another box? That’s totally possible, and it’ll give you the chance to enjoy an activity that you really like.

To do this, simply head over to the Wonderbox website. As mentioned earlier, navigate to the "Exchange and Extension" section located at the bottom of the homepage in the footer. Instead of clicking on "I wish to extend it," you just need to select the option on the left ("I wish to exchange it") and follow the prompts.

👉 Whether or not you plan to exchange it or extend the validity, I recommend you register your Wonderbox gift voucher as mentioned earlier, so you can take advantage of these benefits just in case.

Source: Wonderbox.fr

What Makes Wonderbox Different from Other Gift Boxes?

Wonderbox has several competitors, such as Smartbox and DakotaBox. Here's what sets these companies apart:

• Wonderbox is a 100% French company, whereas its competitors are mostly based overseas,
• The customer service is located in Paris and not outsourced overseas,
• Wonderbox vouchers are valid for 3 years and 3 months, compared to just 3 years with most other gift box sellers,
• Wonderbox is the only service that offers a customisable gift box as described earlier in the article.
• While the range of activities available through Wonderbox is slightly less extensive than that of Smartbox, there are still 140,000 options to choose from... so you're sure to find something you love!

Source: Wonderbox.sg

Who is Wonderbox For?

Wonderbox is a convenient solution:

🌍 For those who want to send a gift to someone who lives far away,

❓ If you want to treat someone but aren't quite sure about their preferences,

🎉 To celebrate a special occasion (birthday, wedding, etc...),

👨‍💼 To gift to an employee or colleague,

🎁 When you prefer to give the gift of a memorable experience instead of a bulky item...

🌴 To give a trip to share (with a partner, friends, or family...),

🤸‍♀️ To introduce an activity to a friend or family member.

What are the prices for Wonderbox?

The prices for Wonderbox vary depending on the chosen package. They start from S$10 for gift vouchers and can go up to S$1250. In the table below, you can find the prices for some of the brand's popular packages!

Are there any shipping fees with Wonderbox? 🚚

Most of the time, delivery of your Wonderbox is free. Of course, if it’s an e-gift box, sending the email is complimentary. For physical gift boxes, home delivery and pickup point delivery within 48 to 72 hours is also free. This is a tracked delivery, and you will receive the details via email once your order is placed!

If you want to receive the package by the next day, you can choose the express delivery option when placing your order. In this case, you will need to add an additional S$12 to your total cart amount.

Student? Here’s how to save some money! 🤑

With Student Beans, students can enjoy a 8.5% discount on an e-gift card. To get this discount, simply register on studentbeans.com, verify your student status, and then you'll receive a unique code to enter at checkout.

Source: Studentbeans.com

Find the Perfect Gift with the "Gift Idea" Tool! 🎁

Stuck for gift ideas? Wonderbox has a gift idea generator that I find really handy.

By clicking on this link, you can find personalised suggestions tailored to the recipient of your gift! 😉

Gift ideas for women at Wonderbox

Source: Wonderbox.fr

What do customers think about Wonderbox?

The Wonderbox gift box is quite popular among the general public, as it is sold in many shops. You can find a considerable number of reviews from people who have tried it online. To help you sort through them, I've put together a brief summary of these testimonials.

On the Trustpilot Platform

Wonderbox has almost 30,000 reviews on Trustpilot as of now, and the number is increasing rapidly! This is a great indicator of customer satisfaction, which seems to be quite positive, given that the average rating is 3.8/5.

Source: Trustpilot.com

Let’s take a look together at what justifies this rating:

💚 Customers Loved It

• The wide range of options available,
• The simplicity of the concept for quick gift-giving,
• The ability to easily switch between boxes,
• The fast delivery of the box,
• Price ranges suitable for all budgets.

Positive reviews from Wonderbox customers posted on the Trustpilot platform

❌ They enjoyed it less

• The unavailability of certain places during busy periods (like weekends),
• The requirement to make reservations by phone.

Customer review of their Wonderbox experience posted on Trustpilot

About Igraal

Wonderbox has received a significant number of reviews on the Igraal website, with a total of 1552 to date, boasting a commendable average rating of 4.5/5.

Source: Igraal.com

Customers are generally very satisfied with the selection offered and the delivery of the box. They are thrilled to have quickly found a lovely gift for a loved one.

People who are a bit less satisfied also express the challenge of finding available booking dates during busy periods, such as long weekends or school holidays.

Wonderbox on Social Media

You can check out the latest from Wonderbox and find plenty of gift ideas on this company's social media platforms:

• Instagram,
• Facebook,
• Twitter.

👉 To check out testimonials from people who have tried this gift box concept, feel free to follow #wonderbox!

Source: Instagram (@wonderbox.fr)

Is Wonderbox a Scam?

Unlike its main competitors, Wonderbox is a 100% French company. It is a simplified joint-stock company, established in 2008 and located in the 15th arrondissement of Paris.

Source: société.com

This is a big player in the gift box and experience gift sector: Wonderbox operates in 13 countries and the group generated over 240 million euros in revenue in 2021.

Like any large online retailer, Wonderbox has a dedicated customer service team that you can reach by phone and email. The brand also pays attention to reviews left on the Trustpilot platform and takes the time to respond if there are any issues, encouraging you to contact customer service directly.

✅ Wonderbox is a well-established French company that has been a significant player in the market for many years and has enjoyed great success: you can order confidently, as it is not a scam or a company facing financial difficulties.

My Verdict on Wonderbox ⭐⭐⭐⭐

A few months ago, I had the opportunity to buy a Wonderbox gift set as a present for my partner's birthday. I got to choose the gift box myself, give it to him, and even had the chance to try it out together! Let me share this experience with you!

Was it easy to order a Wonderbox gift set?

I chose Wonderbox because it was a French brand that I was quite familiar with. The gift boxes offered at the supermarket near my place were very generic, so I preferred to go to the website for a wider selection. I didn't want to just give a "voucher for a weekend": I was looking for something a bit more personalised.

Source: Wonderbox.sg

I wanted a wine and oenology getaway, which my partner is really passionate about. So, I searched the website in the relevant category and found a "Wine Experience Package" that includes:

• One night with breakfast,
• A tasting and/or tour of the winery or estate.

Source: Wonderbox.sg

👫 This offer, like many other Wonderbox packages, was of course for two people.

When I placed my order, I could customise my gift box, add a personal note, and choose the presentation style: I really liked being able to add a unique touch to my gift.

How was the delivery of the Wonderbox?

The delivery was super fast, and I received the gift box at home in no time. I chose a physical box because I wanted to give it to my partner "in person". I'm really happy with it!

Our wine tasting

Did the recipient manage to book easily?

The booking system on the website seemed quite straightforward to use. However, it took some time to explore all the available options.

Initially, we wanted to go during the Ascension long weekend, but when we contacted the service providers, we found no availability. So, we ended up going this summer and had an amazing stay.

The Château des Faures in Puisseguin (33) where we spent our stay

👉 If I could give you just one piece of advice, it would be to inform the provider you are booking for a Wonderbox. This helps you avoid wasting time trying to make a booking, only to be turned away at the payment stage. Many providers have specific availability for Wonderbox customers, so it's important to check beforehand.

✅ In summary, we're really pleased with our experience using Wonderbox, both the purchase process and the stay we enjoyed. The ability to personalize your gift through the website truly makes a difference! 😊

Wonderbox FAQ: I’m answering YOUR questions!

To help you out, here’s a final section that addresses the key questions you might have about the Wonderbox. If you can’t find the answer you’re looking for, feel free to leave a comment! 😉

Can you combine two wonderboxes?

It is theoretically possible to combine two Wonderboxes to exchange them for one of greater value. Since this is a specific request, I recommend that you call customer service directly at 09 77 40 41 41, available from Monday to Friday, 9 am to 7 pm, and Saturday from 9 am to 6 pm.

Source: Instagram (@wonderbox.fr)

How to check the validity of a Wonderbox?

To do this, the easiest way is to visit the Wonderbox website and register by clicking on "I have a Wonderbox". You will then be able to create a customer account where you can check the validity of your Wonderbox.

👉 If you've already registered your Wonderbox on the website, just log in to your customer account!

How to Activate a Wonderbox?

Your Wonderbox is active as soon as you purchase it, and is valid for three years and three months. If you want to book a service, I recommend checking out the available options in the booklet or on your Wonderbox online account, and then contact the provider you're interested in to make your reservation.

Source: Instagram (@wonderbox.fr)

Can you get a refund for a Wonderbox?

No, it isn't possible to get a refund for a Wonderbox. However, you can exchange it for another one if you're not satisfied, or extend it if you can't use it within the allotted time (3 years and 3 months from the date of purchase).

How to contact Wonderbox by phone?

Wonderbox has a French customer service that can be reached from Monday to Friday, 9am to 7pm, and on Saturday from 9am to 6pm. The phone number is 09 77 40 41 41 and it is a toll-free number.

📧 You can also send a message by going to the "contact us" section in the website's FAQ.

In summary, Wonderbox is truly a simple and effective solution for gift-giving, allowing you to make someone happy while saving time! And if you've tried it before, I’d love to hear your personal opinion in the comments! 😉