My Thoughts on WONDERBOX: Is It the Perfect Gift Solution? [2024]

There are times when you need to buy a gift for someone, but inspiration just doesn’t strike. In such cases, ready-to-use gift boxes can be a fantastic alternative.

I had the opportunity to give my partner a Wonderbox voucher six months ago, so we could choose a getaway to enjoy together. In the following lines, I’ll share my honest feedback on this experience!

What is Wonderbox?

👍 I really enjoyed it

• The many options for gifts,
• The idea of giving lovely memories rather than just an object,
• The shared experience facilitated by the box,
• The ease of booking,
• Free delivery to a nearby pick-up point,
• Affordable prices for future gifts,
• The ability to exchange and extend if needed.

❌ Areas for Improvement

• It’s important to allow plenty of time to choose your stay or activity,
• It’s essential to inform the provider that you are paying with a Wonderbox.
• The box can only be extended once.

Source: Facebook (@wonderbox.fr)

How does a Wonderbox work?

Wonderbox is a gift box system that works similarly to the old "Good for..." vouchers we used to give. The recipient receives a themed box valued at a certain amount, which corresponds to an experience to enjoy from a selection provided. It’s up to the person receiving the gift to choose and book an experience using the catalogue included in the box.

What are the different options for Wonderbox gift sets?

Wonderbox offers 4 different options. You can choose the one that best suits your needs.

🔸 The Gift Box

This is the classic Wonderbox, which you might sometimes find in supermarkets or large cultural stores. This gift box comes in a sleek black and gold packaging and includes:

• A small catalogue showcasing the services on offer,
• A gift voucher corresponding to those services.

👉 This option is perfect for you if:

• You want to present your gift with a beautiful wrapping,
• You would like the recipient to be able to check the list of activities directly in a booklet.

Wonderbox "Romantic Weekend" for $59.90

Source: Wonderbox.co.nz

🔸 The e-box

This is a digital version of the gift box described above. This gift box is sent via email to the purchaser or the recipient, in PDF format, within 15 minutes of the purchase.

👉 This solution is perfect for you if:

• You want to give a last-minute gift,
• You won't be meeting the recipient of the gift in person,
• You want to surprise someone on a specific day (for example, their birthday).

🔸 The Custom Box

This is a fully customisable gift box that you can create yourself on the Wonderbox website. You can select the activities you prefer, add a personalised message, and even customise the box cover.

👉 This wonderbox is perfect for you if:

• You don’t want to give a generic gift,
• You’re looking to create a special surprise for a specific occasion,
• You want a gift that can be presented as a box or sent via email,
• You already have a little idea of what activities you would like to offer the recipient of your Wonderbox.

🔸 The Perfect Freedom Gift

This last option is a gift voucher valid for over 140,000 activities offered by Wonderbox. It is for an amount between €30 and €50 that can be credited towards the activity chosen by the recipient.

Wonderbox Freedom Gift Voucher - From $30

Source: Wonderbox.co.nz

👉 This option will be perfect for you if:

• You want to give the gift recipient the freedom to choose,
• You prefer a digital gift sent via email,
• You’re not quite sure about the tastes and preferences of the gift recipient.

How to order from the Wonderbox website?

To select the wonderbox you wish to give, simply head to the homepage and then choose the category that interests you from the following options:

• Weekend getaways: spa retreats, romantic escapes, quirky accommodations, a night in a castle...
• Sport and adventure: skydiving, driving experiences, hot air ballooning, paragliding, bungee jumping...
• Gastronomy: restaurants, tastings, cooking workshops, wine tasting...
• Wellness: treatments, massages, spa experiences, weight loss programmes, fitness...
• Leisure and outings: theatre, concerts, movies, comedy...

Source: Wonderbox.co.nz

Once you've selected the category, you just need to choose the gift box you'd like to give, based on the services offered and the price.

Source: Wonderbox.co.nz

You'll then be able to add the product to your cart, and then click on "View my cart". Next, fill out the order form with the required information:

• Choose your format: gift box or e-gift box,
• Message to accompany the gift,
• Optional: premium gift bag, choice of design...
• Delivery method: express, standard courier, or parcel collection point,
• Delivery address,
• Billing information.

✅ Once your order is confirmed, you will receive a confirmation email! If you haven't received it, please check your spam folder and if needed, contact customer service at 09 70 25 40 90 (local call rate, Monday to Friday from 9 am to 7 pm and Saturday from 9 am to 6 pm).

How to book with a Wonderbox?

To book your Wonderbox, you first need to choose your activity:

• By checking the list of providers in the booklet provided (physical box only),
• By visiting the Wonderbox website and then going to the "I have a Wonderbox" section in the menu.

Source: Wonderbox.co.nz

Next, once you've chosen your activity, get in touch with the provider and let them know you’d like to pay with a Wonderbox. They will typically ask you for the number of your gift voucher in return.

Source: Wonderbox.co.nz

🌴 If you're planning a stay, you can contact the Wonderbox booking assistance service at the following number: 09 77 40 41 41, at the cost of a local call.

Finally, when you arrive at the venue, you will need to present your gift voucher. If it was sent to you via email, make sure to print it out in advance! The selected provider will then register the unique code to get reimbursed by Wonderbox. All that's left for you to do is enjoy!

How long is the box valid for?

The Wonderbox gift sets are valid for 3 years and 3 months. If this period expires and you haven't had a chance to enjoy your activity, you can extend it. Please note, it is essential to do this before the expiry date.

To extend your Wonderbox, simply visit the brand's website. Then, scroll to the footer menu and select the page titled "Exchange and Extension". Next, choose "I wish to exchange it" and follow the instructions provided.

Source: Wonderbox.co.nz

How to exchange a Wonderbox?

You’ve received a Wonderbox and would like to exchange it for another gift box? That’s absolutely possible, and it will allow you to enjoy an activity that you truly love.

To do this, simply visit the Wonderbox website, and as mentioned earlier, head to the section "Exchange and Extension" located at the very bottom of the homepage, in the footer. Instead of clicking on "I wish to extend it," simply choose the option on the left ("I wish to exchange it") and follow the prompts.

👉 Whether you want to exchange or extend your Wonderbox gift voucher or not, I recommend you register your Wonderbox gift voucher as previously mentioned, so you can take advantage of these rights if needed.

Source: Wonderbox.co.nz

What makes Wonderbox different from other gift box options?

Wonderbox has several competitors, such as Smartbox and DakotaBox. Here’s how these companies differ from one another:

• Wonderbox is a 100% French company, while most of its competitors are based overseas,
• Its customer service operates out of Paris rather than being outsourced abroad,
• Wonderbox gift boxes are valid for 3 years and 3 months, compared to just 3 years with the main competing gift box sellers,
• Wonderbox is the only company offering a custom gift box as I mentioned earlier.
• While the range of activities available through Wonderbox is slightly less extensive than that of Smartbox, there are still a whopping 140,000 options available... guaranteed to find something you'll love!

Source: Wonderbox.co.nz

Who is Wonderbox for?

Wonderbox is a handy solution:

🌍 For those looking to give a gift to someone who lives far away,

❓ When you want to please someone whose tastes you're not too familiar with,

🎉 To celebrate a special occasion (birthday, wedding, etc...),

👨‍💼 To gift an employee or a colleague,

🎁 When you’d rather gift an experience to enjoy instead of a bulky item...

🌴 To give a trip to share (with a partner, friends, or family...),

🤸‍♀️ To introduce an activity to a friend or loved one.

What are the prices of Wonderbox?

The prices for Wonderbox vary depending on the selected gift box. They start from NZ$10 for gift vouchers and can go up to NZ$1250. In the table below, you'll find the prices for some of the brand's popular gift boxes!

Are there shipping fees with Wonderbox? 🚚

Most of the time, the delivery of your Wonderbox is free. Of course, if it's an e-gift box, sending the email is complimentary. For physical boxes, delivery via courier to your home or to a pickup point within 48 to 72 hours is free. This is a tracked delivery, and you'll receive the details via email once your order is placed!

If you want to receive the package by the next day, you can choose the express delivery option at checkout. In this case, you will need to add $8 to your total basket amount.

Student? Here’s how to save some cash! 🤑

With the Student Beans website, you can enjoy a 8.5% discount on an e-gift card if you're a student. To take advantage of this offer, simply sign up at studentbeans.com, verify your student status, and then receive your code to enter at checkout.

Source: Studentbeans.com

Find the perfect gift with the "Gift Idea" tool!🎁

Stuck for inspiration? Wonderbox has a gift idea generator that I find really handy.

By clicking on this link, you can explore personalised suggestions tailored to the recipient of your gift! 😉

Gift ideas for women at Wonderbox

Source: Wonderbox.co.nz

What do customers think of Wonderbox?

The Wonderbox gift box is quite well-known among the general public, as it is sold in many shops. You can find a wealth of reviews online from people who have tried it. To help you sort through them, I've put together a brief summary of these testimonials.

On the Trustpilot platform

Wonderbox has nearly 30,000 reviews to date on Trustpilot, and this number is rapidly increasing! This is a great indicator of customer satisfaction, which seems to be quite positive, considering the average rating is 3.8/5.

Source: Trustpilot.com

Let's take a look at what justifies this rating:

💚 Customers Loved It

• The wide range of choices available,
• The simplicity of the concept for quick gifting,
• The ease of switching between boxes,
• The fast delivery of the box,
• The price ranges suited to all budgets.

Positive reviews from Wonderbox customers left on the Trustpilot platform

❌ They enjoyed it less

• The unavailability of certain venues during peak times (busy weekends),
• The requirement to make reservations by phone.

Customer review of their Wonderbox experience posted on Trustpilot

About Igraal

Wonderbox has received a substantial number of reviews on the Igraal website, with a total of 1552 to date, and an impressive average rating of 4.5/5.

Source: Igraal.com

Customers are generally very satisfied with the choices available and the delivery of the box. They are thrilled to have quickly found a lovely gift for a loved one.

People who are slightly less satisfied also mention the challenge of finding booking dates during busy periods, such as long weekends or school holidays.

Wonderbox on Social Media

You can find the latest from Wonderbox and plenty of gift ideas on this company's social media channels:

• Instagram,
• Facebook,
• Twitter.

👉 To discover testimonials from people who have tried this gift box concept, feel free to follow #wonderbox!

Source: Instagram (@wonderbox.fr)

Is Wonderbox a scam?

Unlike its main competitors, Wonderbox is a 100% French company. It is a simplified joint-stock company, established in 2008 and located in the 15th arrondissement of Paris.

Source: société.com

This is a leading name in the box and gift voucher industry: Wonderbox operates in 13 countries and the group generated over 240 million euros in revenue in 2021.

Like any major online retailer, Wonderbox has a dedicated customer service team that you can reach by phone or email. The brand also pays attention to reviews left on the Trustpilot platform and takes the time to respond if there are any issues, encouraging you to contact customer service directly.

✅ Wonderbox is a well-established French company that has been a part of the economic landscape for quite some time and has achieved significant success: you can place your order with confidence, as this is neither a scam nor a financially troubled business.

My verdict on Wonderbox ⭐⭐⭐⭐

A few months ago, I had the opportunity to purchase a Wonderbox gift set for my partner's birthday. I was able to choose the gift box myself, present it to him, and even have the chance to test it out together! Let me share this experience with you!

Was it easy to order a Wonderbox gift voucher?

I chose Wonderbox because it was a French brand that I knew well. The gift boxes available at the supermarket near me were quite generic, so I preferred to go directly to the website for more options. I didn't want to just give a "voucher for a weekend": I wanted something a bit more personalised.

Source: Wonderbox.co.nz

I was looking for a wine and oenology getaway, as my partner is really passionate about it. I searched the site in the relevant category and was able to choose a "Wine Experience" package that includes:

• One night with breakfast,
• A tasting and/or tour of a winery or vineyard.

Source: Wonderbox.co.nz

👫 This offer, like many other Wonderbox gift sets, was of course for two people.

When I placed my order, I was able to customise my gift box, add a personal note, and select the presentation: I really enjoyed being able to add a touch of originality to my present.

How did the delivery of the Wonderbox go?

The delivery was really fast and I received the box quickly at home. I opted for a physical box because I wanted to give it "in person" to my partner. I'm really happy with it!

Our wine tasting

Was the recipient able to easily book?

The booking system on the website seemed quite easy to navigate. However, it took a bit of time to explore all the options available.

Additionally, we initially wanted to head off for the Ascension weekend, but when we contacted the service providers, we couldn’t find any availability. So, we went in the summer and had a fantastic stay.

The Château des Faures, in Puisseguin (33), where we spent our stay

👉 If I could give you just one piece of advice, it would be to inform the provider when you’re booking a Wonderbox. This saves you from wasting time trying to make a booking, only to be denied at the payment stage. In fact, many providers have specific availability for Wonderbox customers.

✅ To sum up, we're very pleased with our experience with Wonderbox, both in terms of the purchase and the stay we enjoyed. The options to personalise your gift directly on the website really make a difference! 😊

Wonderbox FAQ: I'm answering YOUR questions!

To help you navigate through, here’s a final section that answers the main questions you might have about the Wonderbox. If you can’t find the answer you’re looking for, feel free to leave a comment! 😉

Can you combine two Wonderboxes?

It is theoretically possible to combine two wonderboxes and exchange them for one of greater value. Since this is a specific request, I recommend you call customer service directly at 09 77 40 41 41, available Monday to Friday from 9 am to 7 pm and Saturday from 9 am to 6 pm.

Source: Instagram (@wonderbox.fr)

How to check the validity of a Wonderbox?

To do this, the easiest way is to visit the Wonderbox website and register by clicking on "I have a Wonderbox". You will then be able to create a customer account where you can check the validity of your Wonderbox.

👉 If you've already registered your Wonderbox on the website, all you need to do is log into your customer account!

How to activate a Wonderbox?

Your Wonderbox is active from the moment of purchase, and it's valid for three years and three months. If you want to book a service, I recommend checking the available options in the booklet or on your Wonderbox online account, then get in touch with the provider you're interested in to make a reservation.

Source: Instagram (@wonderbox.fr)

Can you get a refund for a Wonderbox?

No, it is not possible to get a refund for a Wonderbox. However, you can exchange it for another if you’re not satisfied, or extend it if you can't use it within the allocated time (3 years and 3 months from the purchase date).

How to contact Wonderbox by phone?

Wonderbox has a French customer service team, available from Monday to Friday from 9am to 7pm and on Saturdays from 9am to 6pm. You can reach them at the toll-free number 09 77 40 41 41.

📧 You can also send a message by visiting the "contact us" section in the website's FAQ.

In summary, Wonderbox is truly a simple and effective gift solution, allowing you to bring joy while saving time! And if you’ve tried it already, I’d love to hear your personal thoughts in the comments! 😉